Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Searched alot of sites for curtains and found perfect shade at Matalan Direct”

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Posted 8 years ago

“I was lucky to purchase this lamp at a reduced price during one of Matalan's promotions. It is lovely and just right for the position I wanted it.”

Matalan 5 star review on 11th October 2016

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Posted 8 years ago

“Well informed from order to deliver - excellent service and well packaged goods.”

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Posted 8 years ago

“It was easy to order, communication was good, delivery was on time, the product was of good quality for the price”

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Posted 8 years ago

“We purchased a light fitting from the website, having seen one in Knaresborough shop (they were unable to supply one at the shop). The delivery was swift, and fully trackable. The light was packed extremely well, and was easy to install - a great product. Highly recommended supplier.”

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Posted 8 years ago

“Would never have thought to buy dining room chairs from Matalan but I was not disappointed! Excellent delivery service, easy to assemble, great product and fantastic price!”

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Posted 8 years ago

“Would never have thought to buy dining room chairs from Matalan but I was not disappointed! Excellent delivery service, easy to assemble, great product and fantastic price!”

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Posted 8 years ago

“I am happy with the goods I received from matalan direct, the service from order to delivery was very simple and straight forward. I would recommend to family and friends and I would definatley use Matalan Direct again in the future.”

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Posted 8 years ago

“The updates regarding the product via email and text were very helpful. The contact organising delivery was very accommodating when we specified a preferred time. The end product looks of high quality at a very reasonable price.”

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Posted 8 years ago

“Fantastic products, however the range and the speed of new products arriving is slow. More promotions would be great too. The delivery was fantastic, green mile were great. Over all a brilliant experience using Matalan direct, I'll be using you again.”

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Posted 8 years ago

“As a middle aged woman I am not very tecky!!! Was a very easy website to find what I wanted and order it. The delivery came when they said it would and the whole experience was painless. My bookcase/ shelves is great thanks and was very easy to put together!!!! I would buy again and tell my friends!!”

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Posted 8 years ago

“Yes, quick and easy service. Prompt delivery, right price. What's not to like? Good!!”

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Posted 8 years ago

“For the price you would be hard to beat the quality is first class ,the fitting couldn't be easier took me half an hour, kids stuff , the delivery was a one , packaged extremely well , very pleased”

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Posted 8 years ago

“Nantucket bedroom furniture is worth every penny! Looks fabulous and very solid. Put together over a weekend. One slight piece of damage on drawer but as this was towards the back it is not visible. Would definitely buy from Catalan again.”

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Posted 8 years ago

“Ordering was very straight forward, the site was easy to navigate. I was kept informed by email when my items were dispatched. The delivery driver contacted me by phone before his arrival in order to clarify my delivery instructions. He was very professional and courteous. Overall I would be very happy to use this service again.”

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Posted 8 years ago

“From placing the order to the item being delivered was first class. Information was no less than perfect. Thankyou”

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Posted 8 years ago

“Great product . Easy assembly. Strong and sturdy sliding doors great feature”

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Posted 8 years ago

“I had been looking for a pure wool bobbly type rug and the prices were just so over the top. I came across a lovely rug and ordered it on this site not knowing what to expect. Delivery was fast, the quality of the rug is great. Delighted with this product.”

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Posted 8 years ago

“Matalan is just my style of products, I love how modern there's stuff are and I'm always so pleased with the delivery especially the packaging, never a single scratch or smudge. I can always relay on Matalan with my fragile bits and bobs. I'm always ordering home collections for my house. Will always have Matalan at the top of my list if I ever never anything to make my house look prettier”

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Posted 8 years ago

“Really pleased with the delivery. Expected delivery time 7am-10am. Received parcel by 7.05am. Friendly lads all the way from Yorkshire to Essex. I didn't know Matalan direct existed it was when I went online looking for a light grey blind. They were the only company that had one. Very happy with the service will use it again and have already promoted it to friends and colleagues.”

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Posted 8 years ago

Matalan is rated 3.6 based on 1,877 reviews