Matalan Reviews

Name: Matalan
Rating: 3.58

3.6 Rating 1,882 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received an email with an offer of a half price lamp, it's beautiful! More of these emails please!”

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Posted 8 years ago

“Very happy with quality of tap. Yet to assemble with sink but instructions look good too.. good service and delivery. Thank you”

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Posted 8 years ago

“Straightforward shopping with a good selection of products. Efficient delivery.”

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Posted 8 years ago

“I came across matalan direct by accident...had no idea it existed!!! I've been looking for a corner bookcase for sometime soon was delighted when I spotted matalan direct...great price great service easy instructions to build and most importantly looks fab just what I was hoping for. A very solid piece of furniture.”

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Posted 8 years ago

“thanks Neha at staines matalan for been a great help. thanks , would love to visit staines again.”

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Posted 8 years ago

“the staff are very polite and patient with even very tiring mothers , like me. one member in particular , Neha , was very patient with me and did everything possible to help me find my desired items and make my shopping very easy . Thanks a lot Neha for helping me out. would love to shop again at matalan anytime now.”

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Posted 8 years ago

“Very efficient. Huge bonus that I could actually speak to someone on the phone straight away. He was very helpful and pleasant. He sorted out my question immediately.”

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Posted 8 years ago

“Very happy with the curtains I brought. Nice quality for a good price.”

Matalan 5 star review on 7th February 2017

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Posted 8 years ago

“Lovely chairs, great prices and fantastic customer service!”

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Posted 8 years ago

“Very happy with the service from Matalan Direct and with the quality of furniture ordered. Easy to assemble at home and quality better than expected.”

Matalan 5 star review on 3rd February 2017

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Posted 8 years ago

“the staff at the Stockport store were very helpful, ordering for us & arranging delivery. The delivery was on time, so it all went very smoothly. I am pleased with my purchase.”

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Posted 8 years ago

“Excellent service ????????”

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Posted 8 years ago

“We bought a rug on line. I thought the delivery costs were on the high side, but the rug came as promised, was the size and colour we wanted and the texture was as nice as it looked in the photo, so we were very happy.”

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Posted 8 years ago

“I was in the Matalan store in Scunthorpe on Tuesday the 24 th, I was shopping for a specific product, a pair of high black boots, one of the shop assistants saw me searching and came over to help me , her name was Lorraine, we found the boots and I was really happy with them and also appreciative of Lorraines help. thank you. mrs s cooper.”

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Posted 8 years ago

“So easy to order no hassle with delivery A1+++++ will be ordering in the near future THANK YOU SO MUCH”

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Posted 8 years ago

“Brilliant quality goods and quick delivery. Easy to arrange a delivery date with driver and great customer service on the phone.”

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Posted 8 years ago

“Arrived promptly”

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Posted 8 years ago

“Great product, excellent price, speedy delivery especially as I ordered around Christmas time. If I ever need anything else for the home I know where to go”

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Posted 8 years ago

“I bought extra wide thermal full-length curtains for my doors and they work beautifully keep the room warm in the draughts out thank you”

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Posted 8 years ago

“Buying a dinner suit for my son was proving very difficult as sizes we're difficult to find at my nearest store in Chesterfield. A member of the checkout staff -Sophia rang every local branch to locate the correct sizes finally pinning them down at Mansfield branch. Sophia was very patient, commited to customer satisfaction and should be commended for her effort. Thankyou.”

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Posted 8 years ago

Matalan is rated 3.6 based on 1,882 reviews