Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.77

4.8 Rating 3,391 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,391 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was scheduled for a pick up between 4 and 8 pm last Friday. Communication about the pick up was good. The problem arose when at 8:30 pm no one has came and when I called the company, they were closed with no after hours response. I had waited at home for 4.5 hours & ultimatly was stuck with a king sized mattress in my foyer for the weekend. I called the company at 8:30 am on Monday and did speak to a helpful representative. The rep told me that the pick up driver had lost his phone, while I understand issues arrise there had to be backup in place to at least let the customer know a delay has occurred. It was picked up on Monday & my kids enjoyed the king sized trampoline for the weekend, but overall the only redeeming factor was the representative that helped.”

Helpful Report

Posted 7 years ago

We sincerely apologize for the experience with your pickup. I would like to let you know that we have since updated our hours to have a customer service rep on call in the evenings as to avoid missing communication and to better assist our customers. Thank you for taking the time to share your feedback with us! We would love the opportunity to help you remove your unwanted items in the future I think you will see a big difference in our service!

Posted 7 years ago

“Fast and professional! The guys let me know that they were running ahead of schedule and worked with me to make sure they could pick up the mattress at an appropriate time. The actual pickup was extremely fast and professional.”

Helpful Report

Posted 7 years ago

That is wonderful to hear! We would love to help you remove your unwanted items in the future. Thank you for choosing Mattress Disposal Plus/Load Up!

Posted 7 years ago

“They came and picked up the mattress without any issues. Definitely helpful.”

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Posted 7 years ago

We love to help our customers remove their unwanted items easily and professionally. Thank you for letting us know about your experience and we hope we can help you again in the future!

Posted 7 years ago

“Service was professional, prompt and efficient.”

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Posted 7 years ago

That is wonderful news! We aim to offer the best service in the industry. Thanks for taking the time to let us know about your experience and for choosing Load Up!

Posted 7 years ago

“Overall the experience was ok. The website needs to be updated. When you book online it doesn't calculate the rate for a mattress with the box spring. To make correction, my appointment was cancelled but the reps called once ,left message in the wrong number and I didn't get a notification by email. It wasn't until I called back 2 days later that i found out the issue. Once the issue was resolved, it was a smooth process.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to let us know about your experience. We sincerely apologize for the confusion and the difficulties with the website. We have passed this information along to our developers so we can improve the website and make for an easier booking process. Keep your eyes peeled for upgrades in the coming months! Thanks for choosing Load Up!

Posted 7 years ago

“The service was excellent, arrived well within their pick up window. The two young men were careful and conscientious with removal. I would definitely recommend this service. Easy, affordable and worry free!”

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Posted 7 years ago

We are so glad to be able to take some worry off your plate! We would love to help you in the future! Thank you for your business and for choosing Load Up!

Posted 7 years ago

“The process for scheduling my disposal was very easy. The couple that came called before they arrived and were pleasant and professional. I would recommend this service to anyone.”

Helpful Report

Posted 7 years ago

That is excellent to hear! We would love to help you in the future and thank you for passing our name along to your family and friends! Thanks for choosing Load Up!

Posted 7 years ago

“Quick and easy. Required essentially no effort on my end.”

Helpful Report

Posted 7 years ago

It was our pleasure to help remove your unwanted items! Thank you for choosing Load Up!

Posted 7 years ago

“They were on time, efficient and very nice.”

Helpful Report

Posted 7 years ago

We are delighted that you decided to try us! Thank you so much for your kind words--they truly put a smile on our faces! Customers like you are why we are constantly hard at work to find new ways to provide stellar-quality, effortless service. -Team Load Up

Posted 7 years ago

“Called before and gave me plenty of notice. Very friendly when they showed up and got the job done in a timely manner.”

Helpful Report

Posted 7 years ago

Wow! Thank you so much for giving us such high marks! We are committed to exceeding our customers' expectations and providing seamless service. We hope you will give us the opportunity to connect with you again if you need our services in the future. -Team Load Up

Posted 7 years ago

“The pickup was seamless, workers polite, and we quickly received email confirmation of the pickup needed for our mattress to be refunded”

Helpful Report

Posted 7 years ago

Thanks for giving us a "high five" on our service! We're so thrilled to know we were all that you expected and more. Thank you for choosing us! -Team Load Up

Posted 7 years ago

“NIce guys!”

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Posted 7 years ago

Thanks so much for the kind words! We think you're pretty great too! -Team Load Up

Posted 7 years ago

“Got stuff moved out quickly and without damaging anything.”

Helpful Report

Posted 7 years ago

Thank you so much for taking the time to let us know how we did! We are constantly working to provide the best junk-removal experience possible to each and every one of our customers. If you have any suggestions for how we can improve, we would be incredibly grateful to hear them! Please feel free to contact us at support@goloadup.com or via phone at 877-708-8329. -Team Load Up

Posted 7 years ago

“On time, did the task.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to rate us and leave us your feedback. Your opinion is extremely important to us! We hope you will keep us in mind if we can help you again in the future! -Team Load Up

Posted 7 years ago

“They came the next day and took my mattress. No hassle. Quick and painless.”

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Posted 7 years ago

We are beaming with pride to know we were able to provide you with such superior service. Thank you for choosing us! We look forward to being able to serve you again! -Team Load Up

Posted 7 years ago

“Very courteous and on time.”

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Posted 7 years ago

Thank you for your review! We're so glad we were able to provide you with 5-star service! -Team Load Up

Posted 7 years ago

“Easy to schedule and good communication except I forgot that the box spring for a king is 2 pieces. Movers were professional, polite and friendly. Smaller service windows would much better.”

Helpful Report

Posted 7 years ago

We are so grateful for your feedback! Our goal is to provide the best service available in everything we do, and feedback like yours lets us know what we are doing well and where we can improve. We know you have options, and we can't thank you enough for choosing us. We hope you will decide to book our service again in the future! -Team Load Up

Posted 7 years ago

“Mattress Disposal took my bed set and an old dresser. They were on time for our scheduled pick up and even called before they arrived. It was easy and we were happy knowing our mattress would be disposed of properly.”

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Posted 7 years ago

We simply can't thank you enough for sharing your praise with us! We want every one of our customers to experience the utmost level of service in each step of the process. Receiving positive feedback from customers like you lets us know that we are hitting the mark. Thank you!! -Team Load Up

Posted 7 years ago

“The two guys arrived on time and took our 4 pieces of furniture out quickly. The sofa was really heavy, too and they handled it with no problem. I would highly recommend them. Good value and provided a much-needed service.”

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Posted 7 years ago

We are thrilled to hear we were able to make your furniture removal quick and painless! Thank you so much for your recommendation! We look forward to being able to help you again in the future. -Team Load Up

Posted 7 years ago

“Mattress Disposal Plus not only emailed me a confirmation of service, but sent me a text of estimated time of arrival so I could plan to meet them at the door. The employees where very professional and courteous in their demeanor. I would recommend this company to anyone seeking help with disposal of furniture.”

Helpful Report

Posted 7 years ago

Reading your review put a big smile on our faces! We can't thank you enough for taking the time to share your positive experience with us. We hope to be able to serve you again in the future! -Team Load Up

Posted 7 years ago

Mattress Disposal Plus is rated 4.8 based on 3,391 reviews