Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.77

4.8 Rating 3,391 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,391 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great job, easy to schedule, called to notify when arriving and arrived on time. PERFECT1”

Helpful Report

Posted 7 years ago

Thank you so much, James, for taking time out of your day to leave us such positive feedback. We are constantly striving to achieve perfection when providing our services, and we are thrilled to know we were able to do that for you! Please let us know if there is anything else we can do to help you in the future. -Team Load Up

Posted 7 years ago

“They were professional and took care of carrying out the stuff I had carefully.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to provide us with your valuable feedback! We are so proud to know that we handled your items and your home with as much care as you would handle them yourself. We would love to hear any additional feedback you might have in regards to what we could have done to make your experience even more impressive! You can give us a call at 877-708-8329 or send us an email to support@goloadup.com. Thank you so much for choosing us to get those items out of your way! -Team Load Up

Posted 7 years ago

“Choosing the options for the pick-up was very easy online. I left my mattress outside so it was easy on both sides. I did receive a call and text prior to pick-up. I will use the service again when I have another mattress to get rid of.”

Helpful Report

Posted 7 years ago

Wow! We are thrilled to know that we went above and beyond your expectations! It is fabulous feedback from customers like you that informs us that we are achieving our goal of providing the best service possible, and helps other people looking for easy, environmentally-friendly know what we are all about. We can't wait to hear from you again and to be able to help you with picking up any furniture items or appliances you need to get rid of in the future! -Team Load Up

Posted 7 years ago

“Communication throughout each step of the process.”

Helpful Report

Posted 7 years ago

Thank you so much for taking the time to let us know what you thought of our service. We're so glad we impressed you! Please keep us in mind if we can ever help you again in the future! -Team Load Up

Posted 7 years ago

“Such nice staff-arrived on time, moved quickly, refused a tip.”

Helpful Report

Posted 7 years ago

Thank you so much for such a stellar review! It always makes us smile to know that we are hitting our goal of providing exceptional service to our customers--we're so glad you are one of them! We will be sure to share your feedback with our pick-up team! -Team Load Up

Posted 7 years ago

“A little wonky with time frame, but came, picked up, threw in back of pickup truck and gone. Good enough.”

Helpful Report

Posted 7 years ago

We're so sorry to hear we missed the mark in providing you with the top-notch service we are known for. Feedback such as yours is so important to us because it helps us know what we can improve and how we can be a better business. You are very important to us, and we would love to have the chance to keep you among our most valued customers! If there is anything we can do to make it up to you, please feel free to contact us via email at support@goloadup.com or by phone at 877-708-8329. Warm regards, Team Load Up

Posted 7 years ago

“Made it easy to schedule an appointment time online. Crew arrived on time to retrieve my Queen sized mattress. Once they arrived it took no more than 10 minutes to take away the mattress and be on their way.”

Helpful Report

Posted 7 years ago

We can't thank you enough for taking time out of your busy schedule to share your feedback with us! It's reviews from customers like you that help us know that we are reaching our goal of providing the best service possible. Thank you! -Team Load Up

Posted 7 years ago

“They showed up on time, and were very professional- an excellent experience.”

Helpful Report

Posted 7 years ago

We are so happy to know your experience was so positive in every way possible! Thank you for choosing us! -Team Load Up

Posted 7 years ago

“On time, professional and great customer service.”

Helpful Report

Posted 7 years ago

Thank you for such a wonderful compliment! We know that business is all about people, so the best compliments we can receive are the ones that recognize our team's commitment to providing excellent service. We're so happy you chose to book with us! -Team Load Up

Posted 7 years ago

“Despite other reviews. I thought this was great. They communicated a lot before pickup. I opted for curb side and drive called when he was 20 min away. On time and easy.”

Helpful Report

Posted 7 years ago

Thank you for your positive feedback! We're always happy to help! -Team Load Up

Posted 7 years ago

“Easy online scheduling, good communication by the company and the local California driver..arrived on time and quickly removed the mattress and loaded it up. Professional and courteous. I highly recommend.”

Helpful Report

Posted 7 years ago

We're so glad we were able to help you! Thank you for sharing your experience with us! -Team Load Up

Posted 7 years ago

“The Guys were nice and picked it up on time.”

Helpful Report

Posted 7 years ago

We're glad we were able to provide you with friendly, prompt service! If you have any suggestions for what we can do better, we would love to hear from you! You can call us at 877-708-8329 or email us at support@goloadup.com. Thank you! -Team Load Up

Posted 7 years ago

“Easy of making an appointment, on time, friendly and efficient. Very much appreciate a service that is good for the environment and reduces the waste in our landfills.”

Helpful Report

Posted 7 years ago

We love being able to provide service that helps our customers and the environment! Thank you so much for choosing to book with us! -Team Load Up

Posted 7 years ago

“Once they arrived, things went smoothly. However, we made an appointment for Monday between 4-8PM. I left work to be home by 3:40PM and received a call from the regional manager stating they made a mistake and would not be in our area on Monday. Not sure why, when we booked this days before, someone didn't alert us well before. Then he promised they would be out by 8AM the next day. The next morning, the drivers called to say they would not be there until around 9AM which we could not accommodate as my husband was on an international conference call from 9-10AM or so. He then asked them to come out around 10:30AM (I believe) and they did arrive and all went well from there.”

Helpful Report

Posted 7 years ago

“It was easy to schedule a pickup and I could schedule it for a Saturday evening! The people that came to pick up the mattress were very friendly. They called when they were on their way so I knew when to expect them! I would absolutely use this service again!”

Helpful Report

Posted 7 years ago

Thank you so much for sharing your experience! We're so glad we were able to help you with your mattress, and we hope to be able to help you again if you need us in the future! -Team Load Up

Posted 7 years ago

“Website has major glitches, but once I spoke to a human all went swimmingly. Was able to arrange for disposal of a mattress and chair at a reasonable price, and two pleasant gentleman arrived the next day—twenty minutes into the pickup window. Great experience!”

Helpful Report

Posted 7 years ago

We are always happy to hear about great experiences like yours! We're also sorry to hear that our website was not working properly when you visited! We would greatly appreciate hearing from you in order to better understand the problems you were experiencing and what we can do to fix them. Please give us a call at 877-708-8329 or send us an email any time at support@goloadup.com. We are in the office Monday through Saturday from 8am to 6pm Eastern. Thank you so much for allowing us to handle your pick-up! We look forward to hearing from you! -Team Load Up

Posted 7 years ago

“I apologize that I cannot remember the name of the kind gentleman who came to pick up our mattress, but he was just that kind - and also, courteous, professional, and extra patient because he had to call me several times before I remembered to check my phone to see if he called. Whoops! On the weekends, I try to not have my phone on me at all times and well, I needed to in this case. But regardless, he was super understanding and was pleasant despite my being hard to reach. So to summarize, I was very happy with the service and will recommend in the future.”

Helpful Report

Posted 7 years ago

We're delighted we were able to provide you with such kind service--we're always happy to help! We do apologize for having to "play phone tag" with us, but we're so glad we were able to get in touch and confirm your pick-up with you! If you have any thoughts on what we can do better, we would be happy to hear them. Please feel free to give us a call at 877-708-8329 or email us at support@goloadup.com at any time. Thank you! -Team Load Up

Posted 7 years ago

“Pick up contact me and scheduled for a more convenient time for both of us.”

Helpful Report

Posted 7 years ago

We're so happy we were able to accommodate your schedule! Thank you very much for your business! -Team Load Up

Posted 7 years ago

“The guys that came to get the mattresses were great. They were able to move them down the stairs and out the door without any problems and were very efficient. I recommend their services.”

Helpful Report

Posted 7 years ago

Thank you so much for sharing your great experience with us! We will be sure to pass the praise along to our pick-up team! Please do give us a call if we can help you again in the future! -Team Load Up

Posted 7 years ago

“Prompt and professional.”

Helpful Report

Posted 7 years ago

Thank you so much for the great compliment and for choosing Mattress Disposal Plus! -Team Load Up

Posted 7 years ago

Mattress Disposal Plus is rated 4.8 based on 3,391 reviews