Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.77

4.8 Rating 3,379 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,379 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You made the experience quick and easy. I would certainly recommend your service to others.”

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Posted 8 years ago

“Very easy, good communication and would definitely use them again!”

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Posted 8 years ago

“My experience was great. The only thing I can express dismay about is the fact that my pick up was scheduled for between 4-8pm and I received 3 phone calls starting at approximately 12:45pm saying the truck was soon to arrive. I returned the phone calls, only to have the driver say they were on their way to another location and sounded as if it would be a hassle to come back. I explained my appointment wasn't scheduled until between 4-8. They arrived within approximately 45 minutes of our phone call, well ahead of the scheduled time, forcing me to rearrange my day in order to be home 3 hours ahead of the scheduled time. Most times I would be overjoyed at a service arriving early but this was so far outside the scheduled time and it seemed as if it was a burden to the driver that I was a little taken aback. When the men did arrive, they were very kind and polite, very nice. Ultimately I would use this service again and recommend it. I can only say the schedule should be adhered to since people must make arrangements to be present. Thank you for your time and thank you for the service.”

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Posted 8 years ago

“The guys who handled the pickup were great.”

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Posted 8 years ago

“We had a great experience through Mattress Disposal +. The booking was easy, convenient time slots available, and the team that picked up our mattress set was very prompt and personable. Coming from out of state and on a limited time frame to get a lot done, your service was a lifesaver! Thank you!”

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Posted 8 years ago

“Very professional. Arrived on time. Will use again as needs arise.”

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Posted 8 years ago

“Super easy to schedule pick-up online. Guys that showed up were quick and pleasant. Would definitely use again!”

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Posted 8 years ago

“Second schedule worked like a charm. On time, pleasant efficient staff. Great job.”

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Posted 8 years ago

“My booking number is 1550608165211047. I placed an order and wrote an note that I'm deaf, so the staff should contact me by sending me text messages instead of calling my phone directly. Initially, my mattress and box spring were scheduled to be picked up on 08/20 between 8a - 12noon. I got email confirmations for my order and the initial schedule, but on the day of the pick-up, nobody contacted me. I called customer service twice, one before 12noon and another after 12noon. On the second phone call, customer service finally figured out that my pick-up had been rescheduled to the 4-8p timeslot, but nobody informed me. If they did, they most likely called my phone directly instead of sending me a text message or emailing me. I had to explain over and over again that they could not call my phone directly, and it wasn't fair for them to keep me in the dark. The change of the time was a major scheduling inconvenience. We agreed to reschedule the pick-up to the morning of 08/22. The people who picked up the mattress and box spring did send me a text message prior to their arrival. I appreciated this. In the future, there needs to be better and efficient communication between the people who processes the orders and those who are responsible for picking up mattresses. I would have some reservations about recommending this business to my deaf friends.”

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Posted 8 years ago

“Excellent!”

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Posted 8 years ago

“Your company was easy to work with. It was great that you called to verify the pickup location. The workers were prompt and friendly. Couldn't ask for more.”

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Posted 8 years ago

“Great service. The team communicated very well with me when arranging the specific time to pick up. When the guys showed up they were very professional. I had a giant mattress and a king sized frame and they took it all in one fell swoop, in and out of my apartment in 10 mins. It was a great experience will definitely use them again in the future and will recommend them to friends and family.”

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Posted 8 years ago

“I was very pleased that the driver gave me a call to let me know approximately when they would be arriving within the timeframe I selected. Everything went very smoothly. I certainly will use your service again in the future when the need arises. Thank you!”

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Posted 8 years ago

“The guys did a great job, but timing was WAY OFF.. Window was 12 to 4..Called 8:30 am. Luckily I was here.”

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Posted 8 years ago

“The gentlemen that came to remove my mattress set were prompt, fast, and courteous. This was so easy! I appreciate all your help! Give those guys a raise!”

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Posted 8 years ago

“Great service. Polite, friendly booking agent. Call service was efficient and on time, didn't have to hang around all day waiting for them to arrive. The men who came to take away the mattress were polite, careful and strong., I certainly recommend this service. Thank you. C.L. Katzenstein”

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Posted 8 years ago

“Worked perfectly.....”

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Posted 8 years ago

“The gentleman who arrived were very nice and professional. I would highly recommend this service to others.”

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Posted 8 years ago

“Service was good but could have been better. I was worried because I didn't get a confirmation call the night before, wrong callback number given upon rescheduling, and workers didn't look too happy or appreciative of me helping with the mattress (must have been a long day, but a smile would have been nice). I signed something but no receipt? Price was steep as well. Don't think an average Joe would be able to afford your service. Thank you.”

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Posted 8 years ago

“I was impressed by the professionalism of the men that came to pick up our mattress and box spring. They were great! It took very little time for them to get the items out of my house. There was only one small problem. I was told that I would receive a phone call thirty minutes before they arrived, but that did not happen. Other than that, I would definitely recommend your service to others. Nancy Doyle”

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Posted 8 years ago

Mattress Disposal Plus is rated 4.8 based on 3,379 reviews