Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.77

4.8 Rating 3,355 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,355 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Write Your review

Tell us how Mattress Disposal Plus made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They had to reschedule but they were on time quick and efficent”

Helpful Report

Posted 6 years ago

Although we try our best to meet every customer's requested day and time window. Unfortunately, sometimes there are situations that can cause us to need to reschedule. Thank you for being understanding an accommodating during this process. We can not express how much we appreciate customers like you. We hope you will allow us another opportunity to serve you in the future!

Posted 6 years ago

“Prompt, professional service.”

Helpful Report

Posted 6 years ago

We are so happy you gave us a try. We are even more excited that we were able to be all that you expected us to be. Than you for choosing MDP! We hope we can help you again in the future!

Posted 6 years ago

“The Mattress Disposal team did a good job of keeping me updated and informed about my revised pick-up time.”

Helpful Report

Posted 6 years ago

Unfortunately, sometimes unforeseeable events can cause a pickup to be rescheduled. We are so glad to have helped you and thank you for your patience. Thank you for choosing MDP! We would be thrilled to help you in the future for any other unwanted items.

Posted 6 years ago

“Several confirmation emails and texts were great. The guys who showed up were very friendly, careful, and quick.”

Helpful Report

Posted 6 years ago

We try to communicate with our customers before, during, and after their scheduled pickup. It is wonderful to hear that this helped you during your pickup! We would love to help you in the future!

Posted 6 years ago

“The people who came to pick up my junk from mattress disposal plus were from a local company. They were in and out with my mattress in less than 5 minutes and were very professional and courteous. I would definitely recommend them to anyone needing junk removal!”

Helpful Report

Posted 6 years ago

That is excellent news! We love utilizing local businesses to help you remove your items. Thank you for taking the time to share your experience and for choosing Mattress Disposal Plus!

Posted 6 years ago

“Overall the experience was ok. The website needs to be updated. When you book online it doesn't calculate the rate for a mattress with the box spring. To make correction, my appointment was cancelled but the reps called once ,left message in the wrong number and I didn't get a notification by email. It wasn't until I called back 2 days later that i found out the issue. Once the issue was resolved, it was a smooth process.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to let us know about your experience. We sincerely apologize for the confusion and the difficulties with the website. We have passed this information along to our developers so we can improve the website and make for an easier booking process. Keep your eyes peeled for upgrades in the coming months! Thanks for choosing Load Up!

Posted 6 years ago

“Got stuff moved out quickly and without damaging anything.”

Helpful Report

Posted 6 years ago

Thank you so much for taking the time to let us know how we did! We are constantly working to provide the best junk-removal experience possible to each and every one of our customers. If you have any suggestions for how we can improve, we would be incredibly grateful to hear them! Please feel free to contact us at support@goloadup.com or via phone at 877-708-8329. -Team Load Up

Posted 6 years ago

“They were professional and took care of carrying out the stuff I had carefully.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to provide us with your valuable feedback! We are so proud to know that we handled your items and your home with as much care as you would handle them yourself. We would love to hear any additional feedback you might have in regards to what we could have done to make your experience even more impressive! You can give us a call at 877-708-8329 or send us an email to support@goloadup.com. Thank you so much for choosing us to get those items out of your way! -Team Load Up

Posted 6 years ago

“A little wonky with time frame, but came, picked up, threw in back of pickup truck and gone. Good enough.”

Helpful Report

Posted 6 years ago

We're so sorry to hear we missed the mark in providing you with the top-notch service we are known for. Feedback such as yours is so important to us because it helps us know what we can improve and how we can be a better business. You are very important to us, and we would love to have the chance to keep you among our most valued customers! If there is anything we can do to make it up to you, please feel free to contact us via email at support@goloadup.com or by phone at 877-708-8329. Warm regards, Team Load Up

Posted 6 years ago

“The Guys were nice and picked it up on time.”

Helpful Report

Posted 6 years ago

We're glad we were able to provide you with friendly, prompt service! If you have any suggestions for what we can do better, we would love to hear from you! You can call us at 877-708-8329 or email us at support@goloadup.com. Thank you! -Team Load Up

Posted 6 years ago

“Website has major glitches, but once I spoke to a human all went swimmingly. Was able to arrange for disposal of a mattress and chair at a reasonable price, and two pleasant gentleman arrived the next day—twenty minutes into the pickup window. Great experience!”

Helpful Report

Posted 6 years ago

We are always happy to hear about great experiences like yours! We're also sorry to hear that our website was not working properly when you visited! We would greatly appreciate hearing from you in order to better understand the problems you were experiencing and what we can do to fix them. Please give us a call at 877-708-8329 or send us an email any time at support@goloadup.com. We are in the office Monday through Saturday from 8am to 6pm Eastern. Thank you so much for allowing us to handle your pick-up! We look forward to hearing from you! -Team Load Up

Posted 6 years ago

“Okay, first the difficulties. The prices on your website were not what I experienced when I went to checkout. Checking out was more expensive. Please update your website... also, it was very important to me to know what you do with the mattresses, but I couldn’t find it... until I watched the video. I’m not a video person... I don’t want to watch a video. Can you please put it very clearly in writing too? However... I was very happy to find Mattress Disposal Plus - inexpensive, convenient and disposed on my mattress in an environmentally conscious way. It was easy to book, even the day before, and the people who picked it up were very nice and helpful. Thank you!”

Helpful Report

Posted 6 years ago

Thank you so much for your feedback! While we are thrilled to hear your experience was primarily positive, we apologize for the difficult navigation of our website. We would greatly appreciate the opportunity to further discuss with you how we can improve! Please do feel free to call us at 877-708-8329, or to contact us via email at support@goloadup.com. Thank you for choosing us! -Team Load Up

Posted 6 years ago

“I have no complaints with the team that picked up my mattress or the process. It was efficient and the communication was good. My only issue is there was no mention that they use independent contractors, in their own vehicles - not uniformed employees in a company truck. The video on the website is misleading. They should let customers know that they won't see a truck with the company logo on the side or employees in standard company attire.”

Helpful Report

Posted 6 years ago

“A great experience with your company! We will spread the word to others! Mr. Harper was early...called to tell me ETA. He and his assistant did a fabulous job....thanks so much! 5 stars!”

Helpful Report

Posted 6 years ago

“Mike was awesome! Friendly, polite and timely! What more could you ask for!”

Helpful Report

Posted 6 years ago

“Awesome service! Highly recommended. Very respectful of property and expedious in removal of item.”

Helpful Report

Posted 6 years ago

“Items were picked up on time.”

Helpful Report

Posted 6 years ago

“Christian was very nice, curtious, and on time. He was alone without an assistant and it was difficult for him to remove the king sized mattress but he got the job done! I would be happy to use his services again in the future.”

Helpful Report

Posted 6 years ago

“Friendly And professional pick up crew.”

Helpful Report

Posted 6 years ago

“Aside from the price being a bit high, the experience was great. They showed up just when they said and finished quickly.”

Helpful Report

Posted 6 years ago

Mattress Disposal Plus is rated 4.8 based on 3,355 reviews