Missguided Reviews

Name: Missguided
Address: -, - -, Manchester
Rating: 2.74

2.7 Rating 1,069 Reviews

42 %

of reviewers recommend Missguided

Company Reviews

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Metrics

2.7

Based on 1,069 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Missguided 1 star review on 4th June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total fraudsters. Paid for next day delivery - item hasn't arrived! No reply via email from missguided. Currently claiming through PayPal. Avoid like the plague!”

Helpful Report

Posted 9 years ago

“What an absolute joke this company is. save yourself time and money and DONT BUY from them. Deliver a week late, no proper service to get in touch re your delivery, clothes not that good quality”

Helpful Report

Posted 9 years ago

“Ordered my outfit for the weekend on Monday 28th Sept - paid for next day delivery and it didn't turn up... Sent numerous emails (with no response although they say they will get back to you) Spoke to someone called Alison who promise delivery today (Friday 2nd Oct) just called up to chase it and they have no record of it with the courier company. Will NEVER order from this company again, have also told all friends/family to not bother either. AWFUL customer service.”

Helpful Report

Posted 9 years ago

“Messed up 3 of my orders. Didn't receive in time. Started to ignore all of my emails. Haven't got a contact number.. Left a note through my door with 1 parcel telling me they left it on my doorstep which wasn't there when I got home. Would never use again !!! Poor customer service. Poor communication.”

Helpful Report

Posted 9 years ago

“Bought from this company about twice in the past 2 years and each time it has been a bad experience. I first bought from them about 2 years ago and although everything was OK in terms of delivery, the quality of the items were AWFUL! One of the items was a ring which broke straight away and the other items of clothing were just clearly tacky material. 2 years on it appeared that the website had improved massively and thought that the quality of the clothes would have too so I gave them another chance and ordered a bikini top and a going out top. A few hours after paying for my items and the money being TAKEN FROM MY ACCOUNT I received an e-mail saying that the bikini top wasn't actually in stock!!! I was very annoyed at this but still decided to go ahead with buying the crop top and would get the money for the bikini top refunded (took a few days - annoying, why not just NOT sell items that aren't in stock and let customers pay for them?). I had paid for next day delivery so was expecting the items the next morning ready to go on holiday that evening. HOWEVER, that morning I received an e-mail saying that there was a problem with the delivery and I would not be getting my item that day and would get it within the next few days, which was no good as I was going on holiday that evening. I will NEVER buy from this company again, EVER.”

Helpful Report

Posted 9 years ago

“DO NOT ORDER FROM MISGUIDED. I spent over £60 twice for their 'free next day delivery offer if you spend over £60'. First time it arrived a week late with no apology or anything whatsoever. Second time it was left outside my block of flats (because their delivery service think thats a safe place) and then I was told that an investigation has to take place and no mention of getting a refund! Told them to remove 'FREE NEXT DAY DELIVERY' from their website because they are clearly not providing it, but using this to lure customers into spending large amounts of money. No response to that either. Complete headache. Don't know how they are allowed to operate.”

Helpful Report

Posted 9 years ago

“I've been really disappointed by my experience with Missguided. I placed an order for three items and chose next day delivery. My items didn't arrive the next day and the email exchange I had with customer services made no real attempt to apologise, blaming a system error. My delivery finally arrived 3 days after ordering. I was further disappointed to find that only two of my items had been delivered. The money for the third item has been refunded into my account so I assume it won't be delivered but I haven't received any apology for it not being available. The two items that did arrive aren't of particularly stunning quality.”

Helpful Report

Posted 9 years ago

“Delivery wasn't my biggest issue. I received my order with an item missing yet i was still charged the full price. I am very annoyed because the jeans are way too big and definitely arent true to size.”

Helpful Report

Posted 9 years ago

“Placed order Friday 25th September, paying £5 extra for next day delivery. Nothing received by Tuesday 29th September. My account said it was dispatched Monday 28th September and then on Tuesday 29th my account said the order has been cancelled with no reason given whatsoever. NEVER BUY FROM MISSGUIDED AND A WASTE OF TIME PAYING FOR NEXT DAY DELIVERY!!!!”

Helpful Report

Posted 9 years ago

“Poor customer service. Not very apologetic, ordered and no dispatch info sent, item still not here 7 days later, assured it would come two days ago and it didn't, and now assured it will be here within 5 days! Really!!!!”

Helpful Report

Posted 9 years ago

“No contact person/customer service. Genric emails from the customer contact email. DO NOT ORDER IF YOU NEED AN ITEM WITH A SPECIFIC TIME FRAME. Over night shipping is longer than 3-4 days. Overnight is usually a week. Reg mail 14-20 days.”

Helpful Report

Posted 9 years ago

“I placed an order for 3 dresses. The sizes were completely wrong. I sent them back. I placed another order and they sent my original order back to me!!!! Now I am out $250 for the first order, and $250 for the second order, and am stuck with the wrong sizes!!! Then I got a bill from fed ex for $49!!! I'm out $650 and they won't return my emails or PM!!! Crooks!!!!”

Helpful Report

Posted 9 years ago

“This clothing company is absolutely ridiculous i recieved an item that was very bad in quality and due to the kind of material the top was falling off me far to big so because I didn't send my order back within 14 day yeah 14 days the cannot refund the top or even exchange it for another item and have an absolute cheek to tell me in the email that ill receive my item bak within 7 days what use is it to me so I'm just writeing to warn people if ur revieve your order and don't like put it straight bak in it packaging and go straight to post office there ripping people off with there 14 day policy or don't order atall from them the quality of ther clothes is s###!!!!!!”

Helpful Report

Posted 9 years ago

“I am extremely disappointed with Miss Guided and will not be shopping there ever again. The problem primarily lies within their choice of delivery company, not the actual clothing company themselves. I ordered for my parcel to be delivered for the next day, however, I did not receive it. I waited a couple days just in case it were to arrive late. Unfortunately it did not. So I called up the delivery companies' service line, the man on the end of the line declared that neither himself nor the delivery company could do anything about my missing parcel and that I would have to contact Miss Guided instead, or reorder (which I was not going to do seeing as my total came up to over £60+). I have previously had problems with other delivery companies delivering other parcels to a different house in my town, however, the last time this happened the company drove to that house and retrieved my parcel and delivered it to myself straight away. I had to go up to the house in question and ask if they had received my parcel. In which they did, but to my surprise the currier had flung the parcel over their side gate and it had been left there in the damp so when I opened it all the packaging and the invoice was wet inside. The sizing of clothes themselves was not perfect and personally the quality of the clothing is not amazing either. I would not recommend shopping at Miss Guided at all.”

Helpful Report

Posted 9 years ago

“Almost all the items I ordered come broken, this shop is awful!! I quality for the price cant be worst. I WILL NOT BUY THERE EVER AGAIN”

Helpful Report

Posted 9 years ago

“I am writing to express my annoyance at the shocking experience that is shopping with Missguided. Usually I don't bother with complaining but I cannot believe the continuous bad experience I have had with your organisation that I feel I have no choice. I'm going on holiday on Saturday and last week I ordered some bikinis. I received no confirmation of my order so I was clueless as to whether I would receive anything. I contact customer care and they respond the next day but tell me there's an issue with the system and I need to submit my order again, however I can see the money has actually left my bank account. Then about half an hour later my order arrives?! I'm glad I didn't submit my £80+ order again! Then all my bikinis are too small (size 10). I return them using Doddle (luckily they are easy to use!). Instead of requesting for a new size I just reorder some other bikinis in a larger size (size 12). I request for these to be delivered the next working day (£5). I go through to the checkout and the system thinks I've requested for the £4 option. I go back and have to resubmit my order. I have my order delivered to find that the bikinis are too small again! I am definitely not a size 14 let alone a size 12. Your cut-out swimming costume was too small around the waist and massive around the back. Apart from a man who had a large back and tiny waist?! Subsequently I return all of the bikinis again. Stupidly I decide to order some sandals with Missguided. I request for them to be delivered to my work address, I go through to PayPal and the information doesn't push through so my delivery address shows as my billing address and I only realise this after I've paid for the sandals. Hoping it'll will be ok and deliver to one or the other (hopeful) I then received an email from you yesterday saying my delivery address isn't clear and to contact DX at 7p a minute to speak with them. You are the one reason I do not shop on the Internet. Not only are your sizes extremely unrealistic and inaccurate but your website doesn't work and cannot even deliver my order to me! And I am still waiting for my sandals which I paid for next day delivery for. Altogether £160 has left my bank account for you and I have had absolutely nothing back. After delivery charges and phone calls to you, as well as time wasted emailing you, shopping on your website and waiting around for nothing I can actually use to turn up I can safely say I will not be shopping with you again, and I will advise others to follow.”

Helpful Report

Posted 9 years ago

“Same issues as everyone else, I ordered some dresses for next day delivery and they haven't turned up 3 days later. Neither they nor the delivery company could tell me when my package would arrive. USELESS service. Never again.”

Helpful Report

Posted 9 years ago

“Ive ordered several times from Missguided.co.uk and to be very honest, I keep ordering because the clothes are great quality and very trendy HOWEVER I am at ends with this company and their customer service representatives. They are not well informed, VERY incompetent and tardy in their responses. I am BEYOND frustrated with this company. Even with UK orders they mess up and send wrong items and repeat packages. When it comes to international orders, their courier service DPD is HORRIBLE and despite leaving SEVERAL contact numbers, NO ONE has contacted me. As a result my package was send back to Missguided and I have asked to have the same package shipped to a UK address, til now i am still uncertain what the answer is. NO ONE seems to know anything. I HATE MISSGUIDED.CO.UK! I HATE MISSGUIDED.CO.UK! I HATE MISSGUIDED.CO.UK! I HATE MISSGUIDED.CO.UK!”

Helpful Report

Posted 9 years ago

“Missguided is the worse clothing company to work with. I order 2 dresses and a purse totaling at $166 on Sept 4th (sometime in the A.M). I request expedited shipping due to the following week ( week of the 13th) I would be going out of town and would be out of town for 3 weeks (keep in mind return policy is 14 days). As I am waiting for tracking information I decided let me go through the actual site because I had not received an email with tracking information. I went to the site and SAW THERE that my items were on hold due to the company needing to verify my billing address. I had to do this once before so I just sent what I sent before a picture of my drivers license and front of a bank statement showing my address. They advise that was not good enough (this make no sense because clearly my card would not go through if the information i sent to you was not correct). I am sending pictures of my personal information to someone I do not know. They then told me that the letter needed to be open (why?! so you can see how much I have in my account). I open the letter and that was not good enough because it was not recent (bank statement is not something you just have laying around). I advise that this is something that I should not have to do AND I had no recent. I still have not received a response. I requested a refund but I am just waiting. I would say NEVER EVER use there site go to Asos they sell the clothes there IF you have to have that item.”

Helpful Report

Posted 9 years ago

“I'm extremely disappointed and frustrated with Missguided. I placed an order on 5th August 2015 (purchased 6 different items totalling to approx. NZD $180) and 20 days later I still hadn't received my parcel. I tried using the tracking number I was given but the website failed to load my results and so I was unable to keep track of my parcel and find it's whereabouts. I contacted customer service and told them this, was given no proper explanation or apology as to why the website wasn't working and not displaying the results it should have been! A few days later my parcel still hadn't arrived so I contacted customer service AGAIN and enquired about my order, I was told it was still in transit (20 days in transit, really?!) but could expect to receive it the following Tuesday. Of course it still didn't show up so I contacted them AGAIN (third time for just one order) and informed them that it still hadn't arrived, I was then told my entire order had gotten LOST and they had no idea where it was! I was told my order would be re-dispatched and I would have to wait at least another 10 working days for it to be processed and sent out again. I was patient enough to wait for this but in the mean time received an email with my order details. Only 2 out of 6 items were included in the order! I found this very strange as my original order had 6 purchases, all for different things, and enquired AGAIN (fourth time) as to why the email only showed 2 items. They said the rest had gone OUT OF STOCK and they could only send what was still available!! So basically I'm only going to receive 2 out of 6 things that I ordered and paid good money for (a very small portion of my purchases). I was given no other compensation other than a refund for the unavailable stock, although I expected some sort of coupon for my next purchase with them or a $10 voucher - anything really! They also didn't seem to take this seriously as I was given no real apology for any of the mistakes made on their behalf or the fact that I was kept in the dark about my own purchases. I say this because I actually had to spent a lot of my time enquiring about it and was then told what had gone wrong - they didn't have the respect or courtesy to email me and let me know! It seems extremely slack service that they don't even bother to let customers know that their order has gone missing and won't ever arrive, also that their ordered stock is now unavailable and won't be in the parcel. The only reason I knew these things had happened is because I contacted THEM and ASKED...otherwise I doubt I would have ever been told! I'm very annoyed and angry that the rest of my orders went out of stock, it's no wonder considering a full month has passed since I placed my original order. So while I was waiting for my order to arrive, it was actually lost somewhere between UK and New Zealand and the rest of their stock was quickly running out! I had no idea this was even happening until now, when it's too late! To make matters worse, I really really wanted everything in my order and was so looking forward to receiving it, now I will never get them because there's none left. I do like the clothes on Missguided but I must say they are overpriced for what they are, nothing that special and pretty simple styles and fabrics. Also I'm not sure I could handle another mistake made with my orders in the future, this experience has put me off Missguided for at least the next little while.”

Helpful Report

Posted 9 years ago

Missguided is rated 2.7 based on 1,069 reviews