Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.42

4.4 Rating 5,276 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,276 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 15th April 2025

120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had the worst experience in your franchise here In Egypt, I even try to call your customer service their mobile is off,I went to the shop and ask for manager to solve my problem no one called me till now since one week ago Simply the screen protector is very bad I can remove it like scotch tape It has been removed 3 days after I buy it .”

Helpful Report

Hello Heba - Our customer service helpdesk at help@moutfitters.com received your email inquiry and they will be assisting you further. Best Regards.

“I have bought Oneplus 7 pro full screen for INR 3500/- and have been constantly changing the skin as it peels of easily. I have paid INR 236 many times to change it and then I replaced the whole skin again in October and by December 26th the side skin has peeled off again. I think there is flaw in the design as the side skin peels of very easily. On inquiring with the vendor it is informed that keeping the phone in jeans pocket would take of the skin easily. If this is the case then why should we pay so high for a skin which can't take normal wear and tear. Completely disappointed and I had to remove the entire skin and hand it over to the shop to show my unhappiness. Please correct your design.”

Helpful Report

Hello Murtuza - Our apologies for the inconvenience. Our customer support helpdesk has emailed you directly and they will continue to assist you. Their email is help@moutfitters.com Best Regards.

“Very bad service used very bad abusive language staff in SUR CITY CENTRE (Sufiyan)”

Helpful Report

“CUSTOMER SERVICE POOR. SALESPERSON FIGHTING WITH CUSTOMERS. WAITED 2 HOURS FOR PROTECTION. NOT SATISFIED.”

Helpful Report

Hello , Hi. We are sorry about your experience. We would like to assist you and will need specific details to do so. Please email us directly at help@moutfitters.com so that we can continue to help you! We look forward to hearing from you.

“After my amazing experience in the past I would like to end the relationship with this company because I truely can't digest there excuse. I have been using mobile outfitters for as long as 2 years for all my devices and even referred them plenty of customers without any benefit for my self and the same way I referred another friend of mine who recently bought iPhone 12 pro (close to 5k AED) brand new phone and got outfitter for his phone (glossy in the front and Matt for the back) and we paid 178.50 AED for it. 2 days later my friend drops his phone and the screen breaks so I called the company in order to know how does the warranty work and what do they actually cover. so I speak with a gentleman (Marvin) on there call center who patiently herd me out and said my supervisor will get in touch with me and that happened in less than one hour wherein a gentleman (Alex) calls me and says sir I am really sorry to hear what happen with you but we do not cover any external damage under warranty and infact he even mentioned to me that whether I buy a screen protector from an Apple Store even they would not be covering any external damage so I just asked him then why would anybody get mobile outfitters instead the basic screen protector on the phone should work which would actually come upto 30% of the cost that you pay to get mobile outfitters he had no reply to that but concluded saying no where in the world we have ever covered any external damage case ever so I am sorry sir but we can't help you out with this problem and hung up. So I like to inform everybody who is thinking to get mobile outfitters for the phones (brand new or used phone or for any devices) that basically you are paying for nothing and if its all about protection of your phone or any of your device , you can get a normal protector from any mobile phone shop for WAY TO LESS then you are paying for mobile outfitters. Eventually both of them DONT COVER EXTERNAL DAMAGE then why pay more for this service then you can pay less and get a normal protector (or even gorilla screen which actually helps a Lot more then in protecting your screen then mobile outfitters) SO DONT FALL FOR THERE ADS AND COMMERCIALS”

Helpful Report

Hello. Our apologies for your recent experience. Please email us directly at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“very poor product can easily felt that there is barrier between eyes and screen, easily scratched by nails and dose not tolerate alcohol spray. I ve returned to store once now one due to defect in film that installed which has white patch in. but yet after film cured still its very bad visibility”

Helpful Report

Hello! We would be happy to assist you. You did not provide us with a contact email so hopefully you see this and reach out to us directly via email at help@moutfitters.com Our customer service team is always happy to help!

“4th time I'm going to have to get it replaced. The last 3 times being in the last 7. I've used on all my phones previously but this is a very poor customer experience.”

Helpful Report

Hello Kenneth! Our apologies for your recent experience. We have received your inquiry at our helpdesk via email at help@moutfitters.com We want you to know that our customer service team has responded to your email request and is looking forward to assisting you further.

“I didnt like it.”

Helpful Report

Hello Peter, We are sorry to hear that you are disappointed. Please reach out directly to our helpdesk via email at help@moutfitters.com We are happy to assist you. Hope to hear from you soon.

“The salesman said he owned the place. He quoted us 3 or 4 different prices - after the fact that we had the item installed. He did it wrong the first time and then after we left and drove an hour home it was defective again. Then, we had to pay shipping to get a replacement. I do not trust this installer and we will not make the drive to go back.”

Helpful Report

Hello there, We are so sorry for your experience. We looked into this for you and were informed by our helpdesk that they were able to assist you. Our apologies for the inconvenience. best Regards.

“My phone's Fusion Bumper from Mobile Outfitters has failed only a few months after fitting. This was supplied by the kiosk at the Lakeside Shopping Centre so, at the request of the company's UK head office, I returned there today. When the manager Shannon eventually finished what was obviously a private phone call and provided me with some attention, I explained that the bumper on my phone was faulty and that I would like her to please replace it under the lifetime warranty. She, quite abruptly in my view, told me there is a charge of £25 and I explained that there would be no need to fit the fusion bumper so no labour should be charged. Shannon persisted in saying that I would have to pay despite me pointing out that the item should be replaced free of charge as that was what I was told when I first purchased the bumper. I am now pursuing the matter via the head office and will be contacting the US operation who will doubtless be astounded by the appalling customer service.”

Helpful Report

Hello there, We are so sorry to hear of your experience. For assistance please email us directly via email at help@moutfitters.com

“Not only did I work here but the store I worked in got closed down for awful customer service, awful screen protectors, this company gives awful training and it seems like one of those pyramid schemes. Costs the owners of the kiosks ridiculous amounts of money to run so they get aggressive, staff treated poorly, customers manipulated and lied to, multiple times had someone drop their phone and it break right outside the kiosk, I'm not surprised you went from what 25(?) UK kiosks down to 9, its a con, don't believe them”

Helpful Report

Thank you for reaching out to us here at Mobile Outfitters USA. If there is something that we can assist you with please feel free to contact us directly at help@moutfitters.com We are always happy to assist and help our customers in any way that we can. Be well and stay safe.

“Absolute rubbish and won't use or recommend to anyone! I had clearcoat on full phone and within 1 week the corner pealed up and was no good! I went back to the whisk to find it had closed down. Eventually found out it was opening in a different location so I went there was I was told it was going to be open but it wasn't even there! Went back yet again after a few weey and even though I had emails and a reference saying I could have a free replacement they wouldn't do it! Emailed UK head office again and not even a reply. Might as well of thrown £45 down the drain!!! Fumming, and lifetime guarantee is false advertising!!!”

Helpful Report

We appreciate you taking the time to reach out to us here at Mobile Outfitters USA. We would like to further assist you. Please reach out to our helpdesk directly via email at help@moutfitters.com We hope to hear from you soon.

“Hi! I am from Bangladesh. Have done a complete back lamination with clear coat by them from their Simanto Somvar outfit. The job was bad. My previous lamination costing 200 taka was much better than them. Costing 1700 taka for a coat which clearly is peeling off just after 20 mins of use is a shame. Trust them at your own judgement.”

Helpful Report

Hello there, Thank you for reaching out to us here at Mobile Outfitters USA. We are so sorry to hear of your recent experience. Please email us directly at help@moutfitters.com so that our customer service team can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“I bought the complete system for £100.00 for my grandson’s phone which came with a lifetime guarantee. ( I’m from Glasgow in Scotland) It has all came apart within 6 months. The front cover fell off and got lost. The original fitters have refused to replace as the front cover is missing. We contacted head office in the UK who offered me 15% off a new purchase!!! Absolutely Not. I would like this replaced or renewed. I am absolutely shocked that paying £100.00 for lifetime guarantee, where it all falls apart and the front cover falls off after 6 months, I am virtually told “too bad, so sad, go away”. I look forward to your reply and comments on this matter. Thank you Isabel McAuley”

Helpful Report

Hello Isabel, Thank you for reaching out to us here at Mobile Outfitters USA. We are so sorry to hear of your recent experience. We are more than happy to assist you. Please email us directly at help@moutfitters.com and our Customer Service Team will be able to further assist you. We look forward to hearing from you soon.

“I am extremely disappointed with my I-phone 11 wrap which cost £60.00 as after only two months the front film lifted and completely came off. I was out of the Country and did not have the Mobile Outfitters terms and conditions so I just disposed of the plastic film and contacted Mobile Outfitters on my return. This product isn't really fit for purpose if it doesn't last longer than 2 months and even though I have my receipt and a bank statement showing the transaction I have been advised that my warranty is not worth anything as I have disposed of the film. I still have the film on the back but my screen is no longer protected. They have advised that I will have to have all of it recovered at a cost of £ 60.00 less 15% good will discount. I find it hard to accept that they really expect me to pay a further £ 42.50 and so if I was you I would NOT bother with this expensive con and buy a decent phone cover (note I used the Bull Ring at Birmingham)”

Helpful Report

Hello Tracey, Thank you for reaching out to us here at Mobile Outfitters USA. We will be more than happy to assist you. Any customer can at anytime reach out directly to us via email at help@moutfitters.com We look forward to hearing from you so that we can assist you further.

“scam.. purchased for like $65 on company CC. not even 1 week later it started coming off.. --went back and they would not honor the warranty. So i submitted a fraud report to MasterCard saying these guys took money from my buisness creditcard. there a total scam”

Helpful Report

Hello there, We were informed that our customer service helpdesk is currently in contact with you and are assisting you with a resolution. Our apologies for the inconvenience and please let them know if you need anything else. They are always happy to help. If you need it again their direct email is help@moutfitters.com

“I've had the screen protectors before and the only problem was that I needed it redone every month. I then changed phone and got a screen protector put on the front and back, which despite making the phone "indestructible" I have managed to crack the screen, so definitely not worth the purchase. To make things worse the store I got it done at has since closed and I now have to travel into central London for the closest one”

Helpful Report

Hello! Thank you for your review. We appreciate your feedback and we are sorry to see you were disappointed in your purchase. Please reach out to us directly by email at help@moutfitters.com we would like to assist you further. Again we apologize and hope to hear from you soon. Thanks.

“Do not purchase this product. The marketing is misleading. It does not protect a face drop from 3ft let alone the 20ft they say. The after care service is about the worst experience you will ever have. They are dismissive and will not do the right thing, which is one apologise for this happening. There has been no offer of a goodwill gesture. They would not give me back my original clear coat as they said it was theirs!!! And to add insult to injury would not waver the £12 for the new coat they had just put on and said I would have to try and claim it back from customer service!!!!! Who are appalling to deal with. Take your chances on a £5 one off ebay. They WILL not engage in communication over the phone. All done by email only 😡”

Helpful Report

Hello. Thank you for reaching out to us here at Mobile Outfitters USA. We are sorry to hear that you are disappointed. Please reach out to our helpdesk in the USA directly via email at help@moutfitters.com Provide us with your name, name and address of the kiosk you visited along with a copy of your receipt. Our team will be happy to assist. We look forward to hearing from you.

“With the police WAS ASSAULTED WITH POLICE INVESTIGATION Mobile outfitters in Hammersmith Broadway. Manager in the store: Started shouting at me calling me a f...ker Grabbed my wrist in public on recorded cctv. And started threatening that if he finds me outside I’ll see what will happen. It all started when I went to purchase a new cover for my iPad. I was uncertain on the model and I stated I think it’s 2016 but let me check. While checking he started printing the 2016 cover making errors during printing and calling people. I said are u sure it will be the fit for mine. He replied yes. In the end I noticed it was not the correct one and I told him for £75 pounds I would like the correct one. At that moment he got very angry started shouting and then told me what do u want me to do? At that moment I said look I don’t trust you to proceed and not happy with the service I would just like my iPad in which he continued to yell and grabbed my wrist. Immediately after he took my iPad and locked it in a draw and said I’m not giving it back to you until you pay me. I asked for the manager he said he was the manager. ( which was shocking for the service that I had) I asked for his supervisor in which he said there was no one else and eventually called the owner. I manage to get the owners number through google and called him. Owner asked me to pay and speak to me tomorrow to resolve the issue and if I’m not happy to offer a refund. The “manager” then applied the cover even though I said 3 times after the call I don’t want it and he told me I have no choice. Moving forward he applied the correct back with force (as he told me I had no choice) And offered me a £15 discount as the front was not done due to me insisting I don’t want him to do anymore I don’t feel comfortable. The back was also done badly with it peeling off. Since I was promised to settle it tomorrow I just wanted to go. In the end the manager had the audacity to ask me to apologise. Next day owner tried to offer me coffee and insisted to put on a new full cover at a discounted price. When I said I don’t want to have anything to do with the company and I want them to take the back off and offer a refund. He refused saying they don’t offer refunds and it would be coming out of his pocket. He then said needs to investigate how to go about it. Even though I was promised a refund if I’m not happy via the phone and on top of that forced to pay for somthing I didn’t want. This has been passed to the police as an assault case. I was so happy I was going get a cover only to be assaulted and shouted at”

Helpful Report

Hello! We are so sorry to hear of your recent experience. In regards to the customer service you experienced at the location, we want to sincerely apologize, as that is unacceptable behavior. Please contact us directly at Mobile Outfitters USA to our helpdesk via email at help@moutfitters.com We will be more than happy to help you. Again, our sincerest apologies. We hope to hear from you soon so we can further assist you.

“Do not be fooled, after many insistences have convinced me to buy a Fusion Full Iphone XR shield total cost € 89.70 guaranteeing that the product warranty would be for life, it was enough to keep the receipt, the bag and in case of assistance bring the documentation attesting it. today I went to have the glass cover and the bumper re-installed but I discovered that I should have brought the two glass covers and the bumper, it was a pity that the assistance did not return the front one. result I should have paid to put on the glass cover. What a shame.”

Helpful Report

Hello! Thank you for reaching out to us here at Mobile Outfitters USA. We are sorry to hear of your recent experience. We are more than happy to assist you. Please contact us directly at Mobile Outfitters USA to our helpdesk via email at help@moutfitters.com We will be more than happy to help you. Hope to hear from you soon.

Mobile Outfitters is rated 4.4 based on 5,276 reviews