Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St, Suite 106, Philadelphia, Pennsylvania
Rating: 4.43

4.4 Rating 5,493 Reviews

86 %

of reviewers recommend Mobile Outfitters

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-383-1656

Email:

help@moutfitters.com

Location:

3901B Main St,
Suite 106,
Philadelphia
Pennsylvania
19127

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Mobile Outfitters 5 star review on 15th April 2025

120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In reality your products not a 360 degree protection, please find the attached picture. Please don’t lie to Apple community 🙏🏼”

Helpful Report

Hello Jothiraja, We are very sorry you were not happy with your Mobile Outfitters Products. For further assistance please reach out to our helpdesk directly via email at help@moutfitters.com We are happy to assist you further.

“Very expensive and not recommended in Egypt”

Helpful Report

Thank you for sharing your feedback with us. We are sorry to hear that you are not pleased with your Mobile Outfitters products. Please email us at help@moutfitters.com so that we can assist you further.

“These covers are very expensive but I’ve found they have reasonable protection. I have spent hundreds on multiple screen protectors at this store in the past but unfortunately now staff have changed. Arrived at the counter and waited while the attendant finished scrolling through her Instagram. Had my screen replaced and within minutes of picking up the phone it crashed. Might have been a coincidence. Fortunately Apple replaced the phone but when I returned to get the screen protector fitted on my new phone I was told that I would need to pay full price because I didn’t have the old one. Still had receipts. Went back to Apple to try to retrieve the old cover and they gave me a free screen protector instead. Annoying they couldn’t give any leeway. Wouldn’t have been hard to look after a returning customer. Once again customer service is lost and I wont shop there again.”

Helpful Report

Hello Thank you for reaching out to us. I am so sorry about your experience. We would like to further assist you, but we will need specific details like name, receipt, order number, location address etc. Because we will need this confidential information and want to respect your privacy, please email us directly at help@moutfitters.com so that we can continue to help you!

“Very bad service from Ajman City center. They damage my phone display while removing the screen cover”

Helpful Report

“Very bad service from Ajman City center. They damage my phone display while removing the screen cover”

Helpful Report

“Not satisfied with outfit of the mobile. Not good pasted, today at this moment 24 hours completed and it started pilling off from the edge corner of Galaxy S21 Ultra. This was my 10 service from your brand but last two services was not satisfactory. Bad quality of sheet is the root cause I think.”

Helpful Report

Hello Vinay, Thank you for your review. We appreciate your feedback and we are sorry to see you were disappointed in your purchase. Customer satisfaction is important to us please reach out to us directly at help@moutfitters.com we would like to assist you further. We look forward to receiving your email at help@moutfitters.com Thanks.

“Pathetic service, Charging every time. Whether they have fitted properly or not we have to give them money”

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“The camera protector fall down immediately and it’s not good”

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“Mobile Outfitters in Germany are terrible. And in USA too...they should sent me a replacement and never did..”

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“Very bad quality”

Helpful Report

Hello Qasim, Thank you for your Review. Our helpdesk has reached out to you and will assist you further.

“The staff member was very rude and put on the protector wrong 3 times”

Helpful Report

We are happy to assist. Contact our customer helpdesk directly via email at help@moutfitters.com

“I'm super upset and annoyed with the service. The front side of my phone came out during lockdown and I threw it and now when I go back for the cover they say they need the material. Who would keep the material during lockdown. Plus they can check in the database that I have done and paid for both sides however they refuse to put the front side on now. Why to have your database then if you can see the details but still don't want to give service to customers. Most annoying system I have ever seen.”

Helpful Report

Hi Musadiq, We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“I had the worst experience in your franchise here In Egypt, I even try to call your customer service their mobile is off,I went to the shop and ask for manager to solve my problem no one called me till now since one week ago Simply the screen protector is very bad I can remove it like scotch tape It has been removed 3 days after I buy it .”

Helpful Report

Hello Heba - Our customer service helpdesk at help@moutfitters.com received your email inquiry and they will be assisting you further. Best Regards.

“I have bought Oneplus 7 pro full screen for INR 3500/- and have been constantly changing the skin as it peels of easily. I have paid INR 236 many times to change it and then I replaced the whole skin again in October and by December 26th the side skin has peeled off again. I think there is flaw in the design as the side skin peels of very easily. On inquiring with the vendor it is informed that keeping the phone in jeans pocket would take of the skin easily. If this is the case then why should we pay so high for a skin which can't take normal wear and tear. Completely disappointed and I had to remove the entire skin and hand it over to the shop to show my unhappiness. Please correct your design.”

Helpful Report

Hello Murtuza - Our apologies for the inconvenience. Our customer support helpdesk has emailed you directly and they will continue to assist you. Their email is help@moutfitters.com Best Regards.

“Very bad service used very bad abusive language staff in SUR CITY CENTRE (Sufiyan)”

Helpful Report

“CUSTOMER SERVICE POOR. SALESPERSON FIGHTING WITH CUSTOMERS. WAITED 2 HOURS FOR PROTECTION. NOT SATISFIED.”

Helpful Report

Hello , Hi. We are sorry about your experience. We would like to assist you and will need specific details to do so. Please email us directly at help@moutfitters.com so that we can continue to help you! We look forward to hearing from you.

“After my amazing experience in the past I would like to end the relationship with this company because I truely can't digest there excuse. I have been using mobile outfitters for as long as 2 years for all my devices and even referred them plenty of customers without any benefit for my self and the same way I referred another friend of mine who recently bought iPhone 12 pro (close to 5k AED) brand new phone and got outfitter for his phone (glossy in the front and Matt for the back) and we paid 178.50 AED for it. 2 days later my friend drops his phone and the screen breaks so I called the company in order to know how does the warranty work and what do they actually cover. so I speak with a gentleman (Marvin) on there call center who patiently herd me out and said my supervisor will get in touch with me and that happened in less than one hour wherein a gentleman (Alex) calls me and says sir I am really sorry to hear what happen with you but we do not cover any external damage under warranty and infact he even mentioned to me that whether I buy a screen protector from an Apple Store even they would not be covering any external damage so I just asked him then why would anybody get mobile outfitters instead the basic screen protector on the phone should work which would actually come upto 30% of the cost that you pay to get mobile outfitters he had no reply to that but concluded saying no where in the world we have ever covered any external damage case ever so I am sorry sir but we can't help you out with this problem and hung up. So I like to inform everybody who is thinking to get mobile outfitters for the phones (brand new or used phone or for any devices) that basically you are paying for nothing and if its all about protection of your phone or any of your device , you can get a normal protector from any mobile phone shop for WAY TO LESS then you are paying for mobile outfitters. Eventually both of them DONT COVER EXTERNAL DAMAGE then why pay more for this service then you can pay less and get a normal protector (or even gorilla screen which actually helps a Lot more then in protecting your screen then mobile outfitters) SO DONT FALL FOR THERE ADS AND COMMERCIALS”

Helpful Report

Hello. Our apologies for your recent experience. Please email us directly at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“very poor product can easily felt that there is barrier between eyes and screen, easily scratched by nails and dose not tolerate alcohol spray. I ve returned to store once now one due to defect in film that installed which has white patch in. but yet after film cured still its very bad visibility”

Helpful Report

Hello! We would be happy to assist you. You did not provide us with a contact email so hopefully you see this and reach out to us directly via email at help@moutfitters.com Our customer service team is always happy to help!

“4th time I'm going to have to get it replaced. The last 3 times being in the last 7. I've used on all my phones previously but this is a very poor customer experience.”

Helpful Report

Hello Kenneth! Our apologies for your recent experience. We have received your inquiry at our helpdesk via email at help@moutfitters.com We want you to know that our customer service team has responded to your email request and is looking forward to assisting you further.

“I didnt like it.”

Helpful Report

Hello Peter, We are sorry to hear that you are disappointed. Please reach out directly to our helpdesk via email at help@moutfitters.com We are happy to assist you. Hope to hear from you soon.

Mobile Outfitters is rated 4.4 based on 5,493 reviews