Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.42

“I did write to this email! See the screenshot attached below! Reply to my emails!”

Hello Sadaf, We will reach out to you from the USA. The email you are showing was not from our office.

“This is insane! Unbelievable! Why don’t you write back to me by answering my emails, You have my email address! I did write to you to the email you provided below! I did send you all the documents including my purchase receipt as well as all the videos of the conditions of the phone you damaged! But No one replied! It’s funny how you respond to my review faster than responding to my emails to solve the problem you caused to my phone! The Hammersmith branch simply damaged my phone and no one has contacted me yet!!!!”

Helpful Report

This is a review website. You are reaching Mobile Outfitters USA. please email us at help@moutfitters.com directly. This is the only way we can assist you. We look forward to your direct email. Thanks.

“Awful!!!!!Miserable!!!! Keep Away from this shop at all cost!! they damaged my phone, their liquid glue penetrated inside my phone and it resulted in damaging my camera and the home button!!! my phone got destroyed with their bad service, not only they didn't compensate me, they even ignored my calls! I even got blocked from their WhatsApp! miserable customer service! Their head office didn't help at all as well, I tried to contact them hoping they could help, sending them all the videos and supporting documents of my damaged phone, but they simply avoided to get involved!!! horrible experience, awful service and product, and miserable customer service!”

Helpful Report

Hello Sadaf, We responded to your first inquiry. Please contact us directly via email at our helpdesk it is help@moutfitters.com We look forward to assisting you further.

“Awful!!!Miserable!!!! Keep Away from this shop at all cost!! they damaged my phone, their liquid glue penetrated inside my phone and it resulted in damaging my camera and the home button!!! my phone got destroyed with their bad service, not only they didn't compensate me, they even ignored my calls! I even got blocked from their WhatsApp! miserable customer service! Their head office didn't help either, I tried to contact them hoping they could help, sending them all the videos and supporting documents of my damaged phone, but they simply avoided to get involved!!! horrible experience, awful service and product, and miserable customer service!”

Helpful Report

Hello Sadaf, Thank you for your review. We appreciate your feedback and we are sorry to hear you were disappointed in your purchase. We would like to further assist you, however we will need specific details like location name, receipt, order number, product information etc. Because we will need this confidential information and want to respect your privacy, please reach out to us directly at help@moutfitters.com so that we can continue to further assist you. We look forward to hearing from you.

“I paid for the cover on my phone at the Birmingham stall. By the time i had got to New Street station the cover had started to peel off. I walked back to the stall and waited another hour while they put another cover on. To be safe i left it in the envelope for several hours, when i took it out it had stated peeling off again. I called the stall in Birmingham and was advised to take it back. I work away from home and explained i would be away for a month and was told thats ok bring it back then, which i did. A few days after having it re covered it started peeling off the fromt and back again so i went on the website and filled in the form and emailed moutfitters. I was informed that as i had gone direct to the stall there was no evidence of the previous issues, i was given a reference number and an appointment to get the phone covered again. I travelled by train back to Birmingham and had the phone covered yet again. I explained the situation to the staff member who remembered me from my previous visits, i asked whether he could email moutfitters to confirm that this had happened a few times before but he stated that he was not allowed to do that. A few days later the cover on the front and back started peeling again. I emailed moutfitters and was told AGAIN Clear-Coat is a Custom-made item therefor in the event of us receiving a written complaint regarding an issue with one of our products the first approach to take is to replace/repair the mentioned item with the fault. We do so by providing a email confirmation for a free warranty replacement with its unique Reference Code, this Reference Code allows us to track the outcome of the repair. They had no evidence of any of my previous visits. I have not recieved any reply from any of my other emails where i have requested a refund as the product clearly does not work on my phone. I will continue emailing as i will not just let this go.”

Helpful Report

Hello Alan, We at Mobile Outfitters USA are sorry to hear of your experience at the Birmingham location. We would like to further assist you, but we will need specific details like name, receipt, order number, etc. Because we will need this confidential information and want to respect your privacy, please contact us at Mobile Outfitters USA at help@moutfitters.com so that we can assist you!

“Do not buy this product, my phone dropped out my pocket onto a vinyl floor and smashed my whole back screen and this was with the fusion!! After service was shocking and nothing is guaranteed, if you scratch or get bubbles on the screen you need to pay for a replacement protector and now I have smashed the back I need a phone replacement so they do not guarantee anything.”

Helpful Report

Thank you for your third duplicate review. We appreciate your feedback and we are sorry to see you were disappointed in your purchase. Please reach out to us directly at help@moutfitters.com we would like to assist you further.

“Do not buy this product, my phone dropped out my pocket onto a vinyl floor and smashed my whole back screen and this was with the fusion!! After service was shocking and nothing is guaranteed, if you scratch or get bubbles on the screen you need to pay for a replacement protector and now I have smashed the back I need a phone replacement and they do not guarantee anything and have no interest in my broken phone.”

Helpful Report

Thank you for your second duplicate review. We appreciate your feedback and we are sorry to see you were disappointed in your purchase. Please reach out to us directly at help@moutfitters.com we would like to assist you further.

“Do not buy this product, my phone dropped out my pocket onto a vinyl floor and smashed my whole back screen and this was with the fusion!! After service was shocking and nothing is guaranteed, if you scratch or get bubbles on the screen you need to pay for a replacement protector and now I have smashed the back I need a phone replacement and they do not guarantee anything and have no interest in my broken phone. Worst £130 I have ever spent.”

Helpful Report

Hello Robert, Thank you for your review. We appreciate your feedback and we are sorry to see you were disappointed in your purchase. Please reach out to us directly at help@moutfitters.com we would like to assist you further.

“The plastic at the back of my mobile has peeled away after 2 months. And it says lifetime guarantee. very poor service, and the Watford side has closed down. Such a waste of £50, a rip-off...avoid them even for free..”

Helpful Report

Hello Agur, Thank you for your review. We at Mobile Outfitters appreciate your feedback and we are sorry to see you were disappointed in your purchase. Customer satisfaction is important to us please reach out to us directly at help@moutfitters.com we would like to assist you further.

“I have I phone x which I wrapped with clear coat from mobile outfitters at centaurs mall islamabad with life time warranty in 2018but they vanished and the cover got pale and peeled off from corners in six months i happened to go to Uk where in Birmingham I got replacement without any hesitation they were very much customer friendly But now again the transparent colour has become yellow Now i went to Giga Mall Islamabad mobile outfitters This time the fraudulent mentality of Pakistani come in action he told me that why I replaced it from Birmingham the don’t cover UK secondly the guy sitting there told me that is different mobile outfitters we are not clear coat company these are two different but when I searched on net its the same which he lied I simply ask the question from the original company why you give the Franchise to Fraud people to hurt the reputation of company I desperately came back Please take the serious action on this review to protect the reputation of your company in Pakistan specially Giga Mall Islamabad Rawalpindi”

Helpful Report

Hello Dr. Zahid, I am so sorry about your experience at the Pakistan location. I would like to further assist you, but I will need specific details like name, address, receipt, phone number, etc. Because I will need this confidential information and want to respect your privacy, please email me at help@moutfitters.com so that I can continue to help you! Look forward to hearing from you. I look forward to hearing from you,

“I had to pay 50$ for my first cover and it became so dirty, so I changed it after 3 months paying an additional 10$ and my phone got broken. I reached out to their customer service, no one replied to my email and they are not answering the phone. very bad service and not recommended product.”

Helpful Report

Hello Pauline, I am so sorry to hear that you are disappointed. I would like to further assist you, but I will need specific details like location address, copy of receipt, order number, etc. Because I will need this confidential information and want to respect your privacy, please email me at help@moutfitters.com so that I can better assist you! I look forward to hearing back from you.

“Chile Hello, My boyfriend installed this on his huawei P30. They told us to leave the phone in a paper bag for 1 hour in order to protect the recently installed protector from the fibers from his pocket, bad, etc, and he did it. We arrived home, after an hour and a half and the phone was "crazy", the screen didn't work properly, we touched it and it didn't respond, or it was like he was touching another parts of the screen. We rebooted the phone and nothing happened, still didn't work. We contacted the instagram page (the only contact in our country www.instagram.com/mobileoutfitterscl) and the only response was to take the phone back to the stand, to CHANGE the protection. We have no other way to get in touch with the company, and really, don't know what to do. My boyfriend can't use his phone, he's stuck with a really expensive brick practically, and the only response is to change the coat, but, for what? to protect a useless phone now? I have videos showing how the screen is malfunctioning, and another video comparing to mine, to have a reference (which i dont think is necessary) We are hoping that the phone is malfunctioning because of the coat, and it will be fixed when he takes it off in the mall (because of the warranty) and hoping to get a refound (its not a cheap service), and its not a phone failure due to the process of installing the coat, which, i would like to know how the company could take responsibility for.”

Helpful Report

Hello Loreto, We are sorry to hear of your recent experience. Please reach out to us directly at help@moutfitters.com so that we can better assist you.

“Way overrated! The 1st 5 mths were great but then again my phone hasn't endured any major fall. Then I passed to arrange the contouring, that was very bad as it keeps on being detached, they advised to redo it all with 10$ extra (before took 60$), I did. After barely 2 or maxxx 3 weeks the front cover curled on one side, so had to change again for 5$... after 2 other weeks the back started curling, the contour all detached....the mobile looks disgusting!! I pass to ask them to arrange it for free as they promised if it doesn't work...the guy said he will but I should call the manager myself & ask 4 this service as he himself is not allowed to!!! Ridiculous reply & very bad customer service as it is not my or any client job to call any manager & convince him to do his job!!!!! This is an internal issue & once the service & mistake are so obviously bad as the employee admitted seing the phone, the correction should be immediate & much expected NOT a favor of the manager!!!!”

Helpful Report

Hello! Thank you for your review. We appreciate your feedback and we are sorry to see you were disappointed in your purchase. Customer satisfaction is important to us please reach out to us directly at help@moutfitters.com we would like to assist you further.

“This is the worst service you might get for your phone. I have a Huawei 2019, I usually buy screen protector and normal cover for around 10 usd and change it once yearly. They convinced me to take the 360 wrapping and that it protects my phone. That was in March 2019, since then I changed the wrapping 2 times. The wrapping costed me around 50 usd in Lebanon. Every time you change it you pay 5 usd on every side. What is unacceptable is that my phone fell from my hand, Which used to happen with normal covers where the screen protector usually gets broken, and guess what? My screen is damaged, means the 360 wrapping is not efficient at all. I do not recommend it. I called the customer service, he said he cannot do anything. Who will to change my screen? Who will refund me the 5p usd I payed for their bad service? He advised me to send an email, I did, but no one answered me back. So I decided to review them. Worst ever”

Helpful Report

Hello Nivine, We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Bellow is the email I got from Mobile Outfitters after putting my first review here. When the sell their product they never mention about the costs but now I have to pay for installation or postal fees and just to make me smile they are giving me a clear coat for free while still I have to pay for installation. This is not business this is absolute scam. Email: "Hello , Thank you for reaching out to us here at Mobile Outfitters USA. I apologize for the misunderstanding and any inconvenience. When getting a replacement under the Lifetime Warranty policy there are two options, one is at any of our kiosk locations and the other is via our website. To obtain a replacement at a kiosk, you need to have your original receipt along with your old pieces of Clear-Coat. You may go back to the location in which your initial purchase was made or you can go to another location that is closest to you. Here is link to our store locator: https://www.moutfitters.com/allstores/ . Each kiosk location does charge an installation fee. If you’re ok with performing the installation yourself, you may obtain a replacement on our website anytime by visiting https://www.moutfitters.com/support/lifetime-replacement/ When getting replacements via our website, please keep in mind that there is a $3.95 (per piece) shipping, processing and handling fee, and you will receive all tools necessary to perform the installation. When returning the old piece of film to our office within the United States it is a cost of a 50 cent stamp. For customers outside of the USA we provide you the option to do an online return so you have no return postage costs. For this process we email you with Lifetime Warranty Return Form. The process is as follows: 1. Affix your old Clear-Coat pieces to the bottom of the form. 2. Please write your name and order number on the form. 3. Take a picture of the form and email it to us. I would be more than happy to send you a free one-time complimentary replacement due to the inconvenience. I would need a copy of your receipt and to know what item you need along with your shipping address. I hope this information helps you out! If you have any other questions, please let me know. I’m happy to help. Note: Please note that we do warranty our products, however, we do not guarantee your screen or device will never break or reimburse for repair costs. Thanks, Mobile Outfitters Millie Bissell / Customer Happiness Mobile Outfitters 215-325-0747 3901B Main St, STE 106 Philadelphia, PA 19127"”

Helpful Report

Hello Arash Asef, Thank you so much for sharing this! We are happy to help you resolve the issue as you fit. Please email us with how you would like us to resolve your issue. We are more happy to help and to do whatever it takes to make it right. I’d be happy to: 1. Have another sent out, free of charge 2. Refund 100% of your purchase price 3. Send you a different product, free of charge Please let me know if there’s anything I can do to turn your frown into a smile :-) Thanks!!

“Personally i think mobile outfitters is rubbish. Just installed in less than 12 hours ago. Was reading reviews like this to decide to get. A huge mistake. When i got home from outstation (which is where i bought the moutffiters clear coat as my area has none of the kiosk), i found the front screen to be a little too greasy. Took my slightly damp towel to rub the screen. Little did i know it ended up ripping a side of the front protector off... it was just a little but a huge amount of lint and dust was stuck inside already and was impossible to remove so i had to remove the entire screen protector. Also, the side portions keep coming out at the edges even with efforts to try not to scrape the sides by accident. Be warned, even a little exposure to your waterproof phone (mine is iphone xs max) will cause the edges to come totally loose as the clear coat is wet applied! All in all if you want to use your phone naked, i’d recommend to just go naked without any of these so called clear protection that doesn’t protect much and makes using your phone so much more tiring. The clear coat won’t prevent any cracks etc anyway. And for the case of an iphone xs or xs max, the camera bump is still exposed so your phone will still be scratched other than on the bottom rear panel of the glass when resting on a table. I specially wrote this because i was so disappointed for trusting some reviews on it. Really the worst waste of my 70 singapore dollars ever. P.s. I heard the warranty is rubbish too.. unless you are lucky and have a friendly kiosk around. Most around my areas are infamous for not warranting the products for any reason possible (such as saying the texture doesn’t feel like what they applied so warranty not valid even with original receipt and the old clear coat). SAVE YOUR MONEY AND BUY SOMETHING ELSE. Or regret spending it before a day has even passed and start ranting like me on reddit to spread the news on this rip off product.”

Helpful Report

Hello, I am so sorry about your experience. I’d love to further assist you, but I will need specific details like name, receipt, order number, etc. Because I will need this confidential information and want to respect your privacy, please email me at help@moutfitters.com so that I can continue to help you! I look forward to hearing from you.

“I bought the clear-coat in Dubai (Mall of Dubai) and asked them about international warranty cause I live in Canada they said there is and no fee required life time warranty. Now here in Canada I'm trying to ask for replacement they charge me $3.95 for shipping and handling fee and also asking me to return the old one withing 60 days which means I should pay for the Post service of sending back. Funny thing is that for this replacement they want my credit card information to charge me full amount if they do not receive the old replaced piece. This is the worst customer service ever: 1) wrong information given by representative. 2) charging for shipping. 3) credit card information (very unsafe to put in for this small matter and what if post loses the package). 4) product is not good enough to last even a year and starts falling off and needs replacement. 5) If you charge me for shipping and handling of new piece then I should charge you for shipping and handling of old piece return.”

Helpful Report

Hello Ari, Thank you for your review. We appreciate your feedback and we are sorry to see you were disappointed in your purchase. Customer satisfaction is important to us please reach out to us directly at help@moutfitters.com we would like to assist you further. Thank you!

“Very poor quality material, they don’t take responsibility for their warranty.”

Helpful Report

Hello, I am so sorry about your experience with our products. I would like to further assist you, but I will need specific details like name, receipt, order number, etc. Because I will need this confidential information and want to respect your privacy, please email me at help@moutfitters.com so that I can continue to assist you! I look forward to hearing back from you!

“I bought this product from Lebanon, Abc Dbayeh branch. After the guys went hours explaining how durable and efficient this was & could be replaced if broken for 5$ only I went last night to change it and its now 5$ for the back & 5$ for the front and if u do t have the old one its not replaceable, although the protector doesnt not cover the whole screen especially the edges which you can see in my phone are all scratched as well as for my screen.”

Helpful Report

Hi Charly, I am so sorry about your experience at Lebanon, Abc Dbayeh branch. I would like to further assist you, but I will need specific details like name, receipt, order number, etc. Because I will need this confidential information and want to respect your privacy, please email me at help@moutfitters.com so that I can continue to assist you! I look forward to hearing back from you.

“Absolutely disgusting company put a dent in my phone and the skin fell off after a day complained to customer service and asked for a refund and still haven’t received it been nearly a month now!!!!!!!!!!!!”

Helpful Report

Hello Kim, We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us directly at help@moutfitters.com so that we can further assist you. Best Regards and we look forward to your email.

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Mobile Outfitters Reviews