Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.42

“Hi! I am from Bangladesh. Have done a complete back lamination with clear coat by them from their Simanto Somvar outfit. The job was bad. My previous lamination costing 200 taka was much better than them. Costing 1700 taka for a coat which clearly is peeling off just after 20 mins of use is a shame. Trust them at your own judgement.”

Helpful Report

Hello there, Thank you for reaching out to us here at Mobile Outfitters USA. We are so sorry to hear of your recent experience. Please email us directly at help@moutfitters.com so that our customer service team can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“I bought the complete system for £100.00 for my grandson’s phone which came with a lifetime guarantee. ( I’m from Glasgow in Scotland) It has all came apart within 6 months. The front cover fell off and got lost. The original fitters have refused to replace as the front cover is missing. We contacted head office in the UK who offered me 15% off a new purchase!!! Absolutely Not. I would like this replaced or renewed. I am absolutely shocked that paying £100.00 for lifetime guarantee, where it all falls apart and the front cover falls off after 6 months, I am virtually told “too bad, so sad, go away”. I look forward to your reply and comments on this matter. Thank you Isabel McAuley”

Helpful Report

Hello Isabel, Thank you for reaching out to us here at Mobile Outfitters USA. We are so sorry to hear of your recent experience. We are more than happy to assist you. Please email us directly at help@moutfitters.com and our Customer Service Team will be able to further assist you. We look forward to hearing from you soon.

“I am extremely disappointed with my I-phone 11 wrap which cost £60.00 as after only two months the front film lifted and completely came off. I was out of the Country and did not have the Mobile Outfitters terms and conditions so I just disposed of the plastic film and contacted Mobile Outfitters on my return. This product isn't really fit for purpose if it doesn't last longer than 2 months and even though I have my receipt and a bank statement showing the transaction I have been advised that my warranty is not worth anything as I have disposed of the film. I still have the film on the back but my screen is no longer protected. They have advised that I will have to have all of it recovered at a cost of £ 60.00 less 15% good will discount. I find it hard to accept that they really expect me to pay a further £ 42.50 and so if I was you I would NOT bother with this expensive con and buy a decent phone cover (note I used the Bull Ring at Birmingham)”

Helpful Report

Hello Tracey, Thank you for reaching out to us here at Mobile Outfitters USA. We will be more than happy to assist you. Any customer can at anytime reach out directly to us via email at help@moutfitters.com We look forward to hearing from you so that we can assist you further.

“scam.. purchased for like $65 on company CC. not even 1 week later it started coming off.. --went back and they would not honor the warranty. So i submitted a fraud report to MasterCard saying these guys took money from my buisness creditcard. there a total scam”

Helpful Report

Hello there, We were informed that our customer service helpdesk is currently in contact with you and are assisting you with a resolution. Our apologies for the inconvenience and please let them know if you need anything else. They are always happy to help. If you need it again their direct email is help@moutfitters.com

“I've had the screen protectors before and the only problem was that I needed it redone every month. I then changed phone and got a screen protector put on the front and back, which despite making the phone "indestructible" I have managed to crack the screen, so definitely not worth the purchase. To make things worse the store I got it done at has since closed and I now have to travel into central London for the closest one”

Helpful Report

Hello! Thank you for your review. We appreciate your feedback and we are sorry to see you were disappointed in your purchase. Please reach out to us directly by email at help@moutfitters.com we would like to assist you further. Again we apologize and hope to hear from you soon. Thanks.

“Do not purchase this product. The marketing is misleading. It does not protect a face drop from 3ft let alone the 20ft they say. The after care service is about the worst experience you will ever have. They are dismissive and will not do the right thing, which is one apologise for this happening. There has been no offer of a goodwill gesture. They would not give me back my original clear coat as they said it was theirs!!! And to add insult to injury would not waver the £12 for the new coat they had just put on and said I would have to try and claim it back from customer service!!!!! Who are appalling to deal with. Take your chances on a £5 one off ebay. They WILL not engage in communication over the phone. All done by email only 😡”

Helpful Report

Hello. Thank you for reaching out to us here at Mobile Outfitters USA. We are sorry to hear that you are disappointed. Please reach out to our helpdesk in the USA directly via email at help@moutfitters.com Provide us with your name, name and address of the kiosk you visited along with a copy of your receipt. Our team will be happy to assist. We look forward to hearing from you.

“With the police WAS ASSAULTED WITH POLICE INVESTIGATION Mobile outfitters in Hammersmith Broadway. Manager in the store: Started shouting at me calling me a f...ker Grabbed my wrist in public on recorded cctv. And started threatening that if he finds me outside I’ll see what will happen. It all started when I went to purchase a new cover for my iPad. I was uncertain on the model and I stated I think it’s 2016 but let me check. While checking he started printing the 2016 cover making errors during printing and calling people. I said are u sure it will be the fit for mine. He replied yes. In the end I noticed it was not the correct one and I told him for £75 pounds I would like the correct one. At that moment he got very angry started shouting and then told me what do u want me to do? At that moment I said look I don’t trust you to proceed and not happy with the service I would just like my iPad in which he continued to yell and grabbed my wrist. Immediately after he took my iPad and locked it in a draw and said I’m not giving it back to you until you pay me. I asked for the manager he said he was the manager. ( which was shocking for the service that I had) I asked for his supervisor in which he said there was no one else and eventually called the owner. I manage to get the owners number through google and called him. Owner asked me to pay and speak to me tomorrow to resolve the issue and if I’m not happy to offer a refund. The “manager” then applied the cover even though I said 3 times after the call I don’t want it and he told me I have no choice. Moving forward he applied the correct back with force (as he told me I had no choice) And offered me a £15 discount as the front was not done due to me insisting I don’t want him to do anymore I don’t feel comfortable. The back was also done badly with it peeling off. Since I was promised to settle it tomorrow I just wanted to go. In the end the manager had the audacity to ask me to apologise. Next day owner tried to offer me coffee and insisted to put on a new full cover at a discounted price. When I said I don’t want to have anything to do with the company and I want them to take the back off and offer a refund. He refused saying they don’t offer refunds and it would be coming out of his pocket. He then said needs to investigate how to go about it. Even though I was promised a refund if I’m not happy via the phone and on top of that forced to pay for somthing I didn’t want. This has been passed to the police as an assault case. I was so happy I was going get a cover only to be assaulted and shouted at”

Helpful Report

Hello! We are so sorry to hear of your recent experience. In regards to the customer service you experienced at the location, we want to sincerely apologize, as that is unacceptable behavior. Please contact us directly at Mobile Outfitters USA to our helpdesk via email at help@moutfitters.com We will be more than happy to help you. Again, our sincerest apologies. We hope to hear from you soon so we can further assist you.

“Do not be fooled, after many insistences have convinced me to buy a Fusion Full Iphone XR shield total cost € 89.70 guaranteeing that the product warranty would be for life, it was enough to keep the receipt, the bag and in case of assistance bring the documentation attesting it. today I went to have the glass cover and the bumper re-installed but I discovered that I should have brought the two glass covers and the bumper, it was a pity that the assistance did not return the front one. result I should have paid to put on the glass cover. What a shame.”

Helpful Report

Hello! Thank you for reaching out to us here at Mobile Outfitters USA. We are sorry to hear of your recent experience. We are more than happy to assist you. Please contact us directly at Mobile Outfitters USA to our helpdesk via email at help@moutfitters.com We will be more than happy to help you. Hope to hear from you soon.

“I did write to this email! See the screenshot attached below! Reply to my emails!”

Helpful Report

Hello Sadaf, We will reach out to you from the USA. The email you are showing was not from our office.

“This is insane! Unbelievable! Why don’t you write back to me by answering my emails, You have my email address! I did write to you to the email you provided below! I did send you all the documents including my purchase receipt as well as all the videos of the conditions of the phone you damaged! But No one replied! It’s funny how you respond to my review faster than responding to my emails to solve the problem you caused to my phone! The Hammersmith branch simply damaged my phone and no one has contacted me yet!!!!”

Helpful Report

This is a review website. You are reaching Mobile Outfitters USA. please email us at help@moutfitters.com directly. This is the only way we can assist you. We look forward to your direct email. Thanks.

“Awful!!!!!Miserable!!!! Keep Away from this shop at all cost!! they damaged my phone, their liquid glue penetrated inside my phone and it resulted in damaging my camera and the home button!!! my phone got destroyed with their bad service, not only they didn't compensate me, they even ignored my calls! I even got blocked from their WhatsApp! miserable customer service! Their head office didn't help at all as well, I tried to contact them hoping they could help, sending them all the videos and supporting documents of my damaged phone, but they simply avoided to get involved!!! horrible experience, awful service and product, and miserable customer service!”

Helpful Report

Hello Sadaf, We responded to your first inquiry. Please contact us directly via email at our helpdesk it is help@moutfitters.com We look forward to assisting you further.

“Awful!!!Miserable!!!! Keep Away from this shop at all cost!! they damaged my phone, their liquid glue penetrated inside my phone and it resulted in damaging my camera and the home button!!! my phone got destroyed with their bad service, not only they didn't compensate me, they even ignored my calls! I even got blocked from their WhatsApp! miserable customer service! Their head office didn't help either, I tried to contact them hoping they could help, sending them all the videos and supporting documents of my damaged phone, but they simply avoided to get involved!!! horrible experience, awful service and product, and miserable customer service!”

Helpful Report

Hello Sadaf, Thank you for your review. We appreciate your feedback and we are sorry to hear you were disappointed in your purchase. We would like to further assist you, however we will need specific details like location name, receipt, order number, product information etc. Because we will need this confidential information and want to respect your privacy, please reach out to us directly at help@moutfitters.com so that we can continue to further assist you. We look forward to hearing from you.

“I paid for the cover on my phone at the Birmingham stall. By the time i had got to New Street station the cover had started to peel off. I walked back to the stall and waited another hour while they put another cover on. To be safe i left it in the envelope for several hours, when i took it out it had stated peeling off again. I called the stall in Birmingham and was advised to take it back. I work away from home and explained i would be away for a month and was told thats ok bring it back then, which i did. A few days after having it re covered it started peeling off the fromt and back again so i went on the website and filled in the form and emailed moutfitters. I was informed that as i had gone direct to the stall there was no evidence of the previous issues, i was given a reference number and an appointment to get the phone covered again. I travelled by train back to Birmingham and had the phone covered yet again. I explained the situation to the staff member who remembered me from my previous visits, i asked whether he could email moutfitters to confirm that this had happened a few times before but he stated that he was not allowed to do that. A few days later the cover on the front and back started peeling again. I emailed moutfitters and was told AGAIN Clear-Coat is a Custom-made item therefor in the event of us receiving a written complaint regarding an issue with one of our products the first approach to take is to replace/repair the mentioned item with the fault. We do so by providing a email confirmation for a free warranty replacement with its unique Reference Code, this Reference Code allows us to track the outcome of the repair. They had no evidence of any of my previous visits. I have not recieved any reply from any of my other emails where i have requested a refund as the product clearly does not work on my phone. I will continue emailing as i will not just let this go.”

Helpful Report

Hello Alan, We at Mobile Outfitters USA are sorry to hear of your experience at the Birmingham location. We would like to further assist you, but we will need specific details like name, receipt, order number, etc. Because we will need this confidential information and want to respect your privacy, please contact us at Mobile Outfitters USA at help@moutfitters.com so that we can assist you!

“Do not buy this product, my phone dropped out my pocket onto a vinyl floor and smashed my whole back screen and this was with the fusion!! After service was shocking and nothing is guaranteed, if you scratch or get bubbles on the screen you need to pay for a replacement protector and now I have smashed the back I need a phone replacement so they do not guarantee anything.”

Helpful Report

Thank you for your third duplicate review. We appreciate your feedback and we are sorry to see you were disappointed in your purchase. Please reach out to us directly at help@moutfitters.com we would like to assist you further.

“Do not buy this product, my phone dropped out my pocket onto a vinyl floor and smashed my whole back screen and this was with the fusion!! After service was shocking and nothing is guaranteed, if you scratch or get bubbles on the screen you need to pay for a replacement protector and now I have smashed the back I need a phone replacement and they do not guarantee anything and have no interest in my broken phone.”

Helpful Report

Thank you for your second duplicate review. We appreciate your feedback and we are sorry to see you were disappointed in your purchase. Please reach out to us directly at help@moutfitters.com we would like to assist you further.

“Do not buy this product, my phone dropped out my pocket onto a vinyl floor and smashed my whole back screen and this was with the fusion!! After service was shocking and nothing is guaranteed, if you scratch or get bubbles on the screen you need to pay for a replacement protector and now I have smashed the back I need a phone replacement and they do not guarantee anything and have no interest in my broken phone. Worst £130 I have ever spent.”

Helpful Report

Hello Robert, Thank you for your review. We appreciate your feedback and we are sorry to see you were disappointed in your purchase. Please reach out to us directly at help@moutfitters.com we would like to assist you further.

“The plastic at the back of my mobile has peeled away after 2 months. And it says lifetime guarantee. very poor service, and the Watford side has closed down. Such a waste of £50, a rip-off...avoid them even for free..”

Helpful Report

Hello Agur, Thank you for your review. We at Mobile Outfitters appreciate your feedback and we are sorry to see you were disappointed in your purchase. Customer satisfaction is important to us please reach out to us directly at help@moutfitters.com we would like to assist you further.

“I have I phone x which I wrapped with clear coat from mobile outfitters at centaurs mall islamabad with life time warranty in 2018but they vanished and the cover got pale and peeled off from corners in six months i happened to go to Uk where in Birmingham I got replacement without any hesitation they were very much customer friendly But now again the transparent colour has become yellow Now i went to Giga Mall Islamabad mobile outfitters This time the fraudulent mentality of Pakistani come in action he told me that why I replaced it from Birmingham the don’t cover UK secondly the guy sitting there told me that is different mobile outfitters we are not clear coat company these are two different but when I searched on net its the same which he lied I simply ask the question from the original company why you give the Franchise to Fraud people to hurt the reputation of company I desperately came back Please take the serious action on this review to protect the reputation of your company in Pakistan specially Giga Mall Islamabad Rawalpindi”

Helpful Report

Hello Dr. Zahid, I am so sorry about your experience at the Pakistan location. I would like to further assist you, but I will need specific details like name, address, receipt, phone number, etc. Because I will need this confidential information and want to respect your privacy, please email me at help@moutfitters.com so that I can continue to help you! Look forward to hearing from you. I look forward to hearing from you,

“I had to pay 50$ for my first cover and it became so dirty, so I changed it after 3 months paying an additional 10$ and my phone got broken. I reached out to their customer service, no one replied to my email and they are not answering the phone. very bad service and not recommended product.”

Helpful Report

Hello Pauline, I am so sorry to hear that you are disappointed. I would like to further assist you, but I will need specific details like location address, copy of receipt, order number, etc. Because I will need this confidential information and want to respect your privacy, please email me at help@moutfitters.com so that I can better assist you! I look forward to hearing back from you.

“Chile Hello, My boyfriend installed this on his huawei P30. They told us to leave the phone in a paper bag for 1 hour in order to protect the recently installed protector from the fibers from his pocket, bad, etc, and he did it. We arrived home, after an hour and a half and the phone was "crazy", the screen didn't work properly, we touched it and it didn't respond, or it was like he was touching another parts of the screen. We rebooted the phone and nothing happened, still didn't work. We contacted the instagram page (the only contact in our country www.instagram.com/mobileoutfitterscl) and the only response was to take the phone back to the stand, to CHANGE the protection. We have no other way to get in touch with the company, and really, don't know what to do. My boyfriend can't use his phone, he's stuck with a really expensive brick practically, and the only response is to change the coat, but, for what? to protect a useless phone now? I have videos showing how the screen is malfunctioning, and another video comparing to mine, to have a reference (which i dont think is necessary) We are hoping that the phone is malfunctioning because of the coat, and it will be fixed when he takes it off in the mall (because of the warranty) and hoping to get a refound (its not a cheap service), and its not a phone failure due to the process of installing the coat, which, i would like to know how the company could take responsibility for.”

Helpful Report

Hello Loreto, We are sorry to hear of your recent experience. Please reach out to us directly at help@moutfitters.com so that we can better assist you.

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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