MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,104 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MobileHelp 5 star review on 5th April 2026

Braxton Willis

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been fortunate in that I have yet to "push my call button". However, there was one "incident" that set the system off. I GOT down on my own to look for my cat that I suspected to be under the couch. The system interpreted that as a "fall". It was easy to cancel the call (after speaking to a very sympathetic call center rep.). All other contacts plus installing have been very pleasant.”

Helpful Report

Posted 4 years ago

“I had this new service for only 2 days when I fell in a store. It automatically went off and dispatched fire department. Thanks for being there for me... Dolores (Dee) Kurtz”

Helpful Report

Posted 4 years ago

“They made the process very easy and have been so kind to my mom who accidentally triggered the call button twice. No issues great support”

Helpful Report

Posted 4 years ago

“The health care proxy of a close friend who is 81 and lives alone suggested that she get a life line. She resisted (ordered one and sent it back) so I decided to look into them. She had done the research and I selected MobileHelp, telling the salesperson that I wanted the “Cadillac model.” Once I got it, my friend followed. I think it is the best on the market. I have fallen once since I got it doing something stupid at the pool (got up without a problem) but the fact that I fell convinced me that I had done the right thing in also getting one for myself. It does provide a sense of security which I think is important. It was easy to set up and is, I think, easy to use.”

Helpful Report

Posted 4 years ago

“you have asked for this info: Key...behind 3 statuettes near door (two ST. Francis-One Gnome) Person to call...Beth Hatcher (919-896-5243) Polly Knott (919-496-4975 home) (919-368-6166 mobile) Lindsay Pittman (919-671-6025)”

Helpful Report

Posted 4 years ago

“I had a problem with my iPhone. Person fixed it for me.”

Helpful Report

Posted 4 years ago

“Very helpful”

Helpful Report

Posted 5 years ago

“I have been wearing the neck medial alert necklace {lanyard} for a month and am no longer fearful of being alone and suffering a bad fall with medical complications. The install was simple. The Customer Service is excellent. I did QUITE a bit of research of other systems and MobileHelp is the BEST.”

Helpful Report

Posted 5 years ago

“Very considerate and personal once you get to the correct person.”

Helpful Report

Posted 5 years ago

“It’s only been a week but all ready my fall alert went off when I was getting out of bed because my lanyard was too long and I pressed the butt and cancelled the alert! Just like that! Fabulous!”

Helpful Report

Posted 5 years ago

“It is great system. The only thing is missing is the mobile device needs 12 Volt car adaptor to be charged while driving.”

Helpful Report

Posted 5 years ago

“So far so good.”

Helpful Report

Posted 5 years ago

“I am happy this is available so I can stay in my house . No problem with setting up and using pricing good wished it was covered by insurance but still a good deal. Darcy K”

Helpful Report

Posted 5 years ago

“Mu dad fell, but the fall did not activate the fall detection because my dad was not wearing the necklace. The person I spoke to was very helpful in explaining to me that he must wear the necklace and how the process would work if he falls”

Helpful Report

Posted 5 years ago

“have accidently pushed the fall button & had an immediate response. i am more comfortable in my home with mobile help”

Helpful Report

Posted 5 years ago

“MobileHelp is always very polite and friendly and is ready to answer any questions I may have.”

Helpful Report

Posted 5 years ago

“Very helpful and professional service. Mom feels safer now, thank you.”

Helpful Report

Posted 5 years ago

“Very prompt , informational, and pleasant to work with! Thank you”

Helpful Report

Posted 5 years ago

“The two people who helped me were outstanding. I know why I buy apple products Every time I go in the store they are pleasant and address your concerns. You as a company are customer oriented and I like that and you will get my business.”

Helpful Report

Posted 5 years ago

“We are very happy with the service they provide. We had an accidental distress call got out. The response time was incredible. Mobile help was understanding about the situation. Our family recommends this product.”

Helpful Report

Posted 5 years ago

MobileHelp is rated 4.6 based on 4,104 reviews