MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 22nd July 2025

Henry Barker

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is great system. The only thing is missing is the mobile device needs 12 Volt car adaptor to be charged while driving.”

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Posted 4 years ago

“So far so good.”

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Posted 4 years ago

“I am happy this is available so I can stay in my house . No problem with setting up and using pricing good wished it was covered by insurance but still a good deal. Darcy K”

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Posted 4 years ago

“Mu dad fell, but the fall did not activate the fall detection because my dad was not wearing the necklace. The person I spoke to was very helpful in explaining to me that he must wear the necklace and how the process would work if he falls”

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Posted 4 years ago

“have accidently pushed the fall button & had an immediate response. i am more comfortable in my home with mobile help”

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Posted 4 years ago

“MobileHelp is always very polite and friendly and is ready to answer any questions I may have.”

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Posted 4 years ago

“Very helpful and professional service. Mom feels safer now, thank you.”

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Posted 4 years ago

“Very prompt , informational, and pleasant to work with! Thank you”

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Posted 4 years ago

“The two people who helped me were outstanding. I know why I buy apple products Every time I go in the store they are pleasant and address your concerns. You as a company are customer oriented and I like that and you will get my business.”

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Posted 4 years ago

“We are very happy with the service they provide. We had an accidental distress call got out. The response time was incredible. Mobile help was understanding about the situation. Our family recommends this product.”

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Posted 4 years ago

“Because of my health concerns, particularly due to falling & balance issues, I now feel somewhat more assured of getting immediate help by wearing my medic alert necklace, just in case I should have another fall or health issue. I have noticed that the alarm seems to be very sensitive & has gone off by itself 3x now. My adult children live in other States, so they are very relieved but still worry. When I’m able to go out for day trips, errands, & appointments, I will be able to get help when I need it. Thank you.”

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Posted 4 years ago

“For me and my needs, Mobile help provided and covered what I required in the most professional, courteous and friendly matter. Without a doubt, in today's day and age, one will not find a better customer service oriented company to deal with!”

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Posted 4 years ago

“Very helpful when I called for clarification on use”

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Posted 4 years ago

“Extremely effective and responsive. Start out with a less sensitive unit without fall protection. Guess my mom was just too active at the time. Great idea with the lock box. Thank you.”

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Posted 4 years ago

“seems to be doing good seems to be”

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Posted 5 years ago

“I didn’t get a writ watch But can’t find my fall button”

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Posted 5 years ago

“My alarm has gone off twice without apparent cause. I'm grateful for the sensitivity but sorry to cause unnecessary calls. Sure wish everything could be contained in one pendant.”

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Posted 5 years ago

“We studied all systems of this category until we felt that MobileHelp was best suited to our needs. Polite and informative on the phone, we decided on the Mobile Duo System. This includes two mobile devices, with belt-clip cases, two wrist buttons, one button to wall-mount, and a fall detector on an adjustable "necklace". Easy to periodically test. Accidentally dropped the fall detector, which caused an immediate alert, which was easy to cancel. The equipment seems to be top quality. No interference with my pacemaker. So far, I love the whole system.”

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Posted 5 years ago

“It has helped my mother get help after falling”

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Posted 5 years ago

“Very happy! Great customer service.”

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Posted 5 years ago

MobileHelp is rated 4.6 based on 4,092 reviews