MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 22nd July 2025

Henry Barker

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks Guys, it gives us peace of mind know ing our parents are taken care of. Thanks Bob Bellucci.”

Helpful Report

Posted 4 years ago

“Great customer service. The equipment did not work for us but when we re-evaluate, would strongly consider MobileHelp because of our experience with customer service.”

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Posted 4 years ago

“Everyone that I have talked with has been very helpful and has always been very friendly 🙂.”

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Posted 4 years ago

“Willie is thoughtful and extremely courteous. He know how to make a nervous client feel at ease and comfortable asking questions (when I felt stupid). I hope you recognize him as a valuable employee and an asset to your company. Thank you Willie.”

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Posted 4 years ago

“Maddi returned my call about a billing question I had. She was very professional and was able to quickly answer the question.”

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Posted 4 years ago

“Very responsive and not even annoyed with false alarms, so sorry!”

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Posted 4 years ago

“very helpful”

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Posted 4 years ago

“The Mobile Help system is truly excellent; very easy to install and use.”

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Posted 4 years ago

“Complete Piece of Mind and Supreme Customer Service!”

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Posted 4 years ago

“Reliable service”

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Posted 4 years ago

“I have been fortunate in that I have yet to "push my call button". However, there was one "incident" that set the system off. I GOT down on my own to look for my cat that I suspected to be under the couch. The system interpreted that as a "fall". It was easy to cancel the call (after speaking to a very sympathetic call center rep.). All other contacts plus installing have been very pleasant.”

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Posted 4 years ago

“I had this new service for only 2 days when I fell in a store. It automatically went off and dispatched fire department. Thanks for being there for me... Dolores (Dee) Kurtz”

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Posted 4 years ago

“They made the process very easy and have been so kind to my mom who accidentally triggered the call button twice. No issues great support”

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Posted 4 years ago

“The health care proxy of a close friend who is 81 and lives alone suggested that she get a life line. She resisted (ordered one and sent it back) so I decided to look into them. She had done the research and I selected MobileHelp, telling the salesperson that I wanted the “Cadillac model.” Once I got it, my friend followed. I think it is the best on the market. I have fallen once since I got it doing something stupid at the pool (got up without a problem) but the fact that I fell convinced me that I had done the right thing in also getting one for myself. It does provide a sense of security which I think is important. It was easy to set up and is, I think, easy to use.”

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Posted 4 years ago

“you have asked for this info: Key...behind 3 statuettes near door (two ST. Francis-One Gnome) Person to call...Beth Hatcher (919-896-5243) Polly Knott (919-496-4975 home) (919-368-6166 mobile) Lindsay Pittman (919-671-6025)”

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Posted 4 years ago

“I had a problem with my iPhone. Person fixed it for me.”

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Posted 4 years ago

“Very helpful”

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Posted 4 years ago

“I have been wearing the neck medial alert necklace {lanyard} for a month and am no longer fearful of being alone and suffering a bad fall with medical complications. The install was simple. The Customer Service is excellent. I did QUITE a bit of research of other systems and MobileHelp is the BEST.”

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Posted 4 years ago

“Very considerate and personal once you get to the correct person.”

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Posted 4 years ago

“It’s only been a week but all ready my fall alert went off when I was getting out of bed because my lanyard was too long and I pressed the butt and cancelled the alert! Just like that! Fabulous!”

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Posted 4 years ago

MobileHelp is rated 4.6 based on 4,092 reviews