MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,104 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 5th April 2026

Braxton Willis

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Because of my health concerns, particularly due to falling & balance issues, I now feel somewhat more assured of getting immediate help by wearing my medic alert necklace, just in case I should have another fall or health issue. I have noticed that the alarm seems to be very sensitive & has gone off by itself 3x now. My adult children live in other States, so they are very relieved but still worry. When I’m able to go out for day trips, errands, & appointments, I will be able to get help when I need it. Thank you.”

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Posted 5 years ago

“For me and my needs, Mobile help provided and covered what I required in the most professional, courteous and friendly matter. Without a doubt, in today's day and age, one will not find a better customer service oriented company to deal with!”

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Posted 5 years ago

“Very helpful when I called for clarification on use”

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Posted 5 years ago

“Extremely effective and responsive. Start out with a less sensitive unit without fall protection. Guess my mom was just too active at the time. Great idea with the lock box. Thank you.”

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Posted 5 years ago

“seems to be doing good seems to be”

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Posted 5 years ago

“I didn’t get a writ watch But can’t find my fall button”

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Posted 5 years ago

“My alarm has gone off twice without apparent cause. I'm grateful for the sensitivity but sorry to cause unnecessary calls. Sure wish everything could be contained in one pendant.”

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Posted 5 years ago

“We studied all systems of this category until we felt that MobileHelp was best suited to our needs. Polite and informative on the phone, we decided on the Mobile Duo System. This includes two mobile devices, with belt-clip cases, two wrist buttons, one button to wall-mount, and a fall detector on an adjustable "necklace". Easy to periodically test. Accidentally dropped the fall detector, which caused an immediate alert, which was easy to cancel. The equipment seems to be top quality. No interference with my pacemaker. So far, I love the whole system.”

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Posted 6 years ago

“It has helped my mother get help after falling”

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Posted 6 years ago

“Very happy! Great customer service.”

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Posted 6 years ago

“Although I have just been with Mobile Help for less than a month it certainly is much better interpersonally than the one I dropped after 10 years.Set up was made so easy and my first "low battery" problem was taken care of by phone with Michael.”

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Posted 6 years ago

“Got this for my Mom it makes her feel safer and gives me piece of mind that she has it.”

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Posted 6 years ago

“Great customer service from ordering to set up and testing.”

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Posted 6 years ago

“I love my MobileHelp and feel more secure as I know help is just a "button press away" when I most need it. Thanks for the peace of mind you give to me. Redding, CA”

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Posted 6 years ago

“We have not had a fall or an emergency as of yet and I hope we don't, however we found out that the response time is very fast. The button was pushed by accident and we didn't respond fast enough and we had the police at the door checking to see if everything was ok..”

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Posted 6 years ago

“Not mush to say, I haven't used it. I feel more secure having it.”

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Posted 6 years ago

“They were very prompt at delivering the Mobil help device but where I live I can’t get a signal so I’m returning the product. They were very prompt in sending me a return label for a refund.”

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Posted 6 years ago

“Every representative I spoke was wonderful, knew the product, and very helpful y”

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Posted 6 years ago

“Working well now that I use the bracelet during the night.”

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Posted 6 years ago

“I like the way they approached me when I called to ask questions. They called me one time when I hadn't pressed the button. I suppose they were needing to make sure I knew how to turn it off if I accidentally press button.”

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Posted 6 years ago

MobileHelp is rated 4.6 based on 4,104 reviews