MobileHelp Reviews

4.70 Rating 2,645 Reviews
92 %
of reviewers recommend MobileHelp
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.74 out of 5
Read MobileHelp Reviews

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website





5050 Conference Way North, Suite 125

Anonymous  // 01/01/2019
Have only had it a short time but twice I set it off acciendenly and the answered right away. Both time I with their help was able to cancel the call.
Posted 6 months ago
We studied all systems of this category until we felt that MobileHelp was best suited to our needs. Polite and informative on the phone, we decided on the Mobile Duo System. This includes two mobile devices, with belt-clip cases, two wrist buttons, one button to wall-mount, and a fall detector on an adjustable "necklace". Easy to periodically test. Accidentally dropped the fall detector, which caused an immediate alert, which was easy to cancel. The equipment seems to be top quality. No interference with my pacemaker. So far, I love the whole system.
Posted 7 months ago
It has helped my mother get help after falling
Posted 7 months ago
Very happy! Great customer service.
Posted 7 months ago
Although I have just been with Mobile Help for less than a month it certainly is much better interpersonally than the one I dropped after 10 years.Set up was made so easy and my first "low battery" problem was taken care of by phone with Michael.
Posted 7 months ago
Got this for my Mom it makes her feel safer and gives me piece of mind that she has it.
Posted 7 months ago
Great customer service from ordering to set up and testing.
Posted 7 months ago
I love my MobileHelp and feel more secure as I know help is just a "button press away" when I most need it. Thanks for the peace of mind you give to me.
Redding, CA
Posted 7 months ago
We have not had a fall or an emergency as of yet and I hope we don't, however we found out that the response time is very fast. The button was pushed by accident and we didn't respond fast enough and we had the police at the door checking to see if everything was ok..
Posted 7 months ago
Not mush to say, I haven't used it. I feel more secure having it.
Posted 7 months ago
They were very prompt at delivering the Mobil help device but where I live I can’t get a signal so I’m returning the product. They were very prompt in sending me a return label for a refund.
Posted 7 months ago
Every representative I spoke was wonderful, knew the product, and very helpful y
Posted 7 months ago
Working well now that I use the bracelet during the night.
Posted 7 months ago
I like the way they approached me when I called to ask questions. They called me one time when I hadn't pressed the button. I suppose they were needing to make sure I knew how to turn it off if I accidentally press button.
Posted 7 months ago
They’re all here when you needed them,even if same thing falls down
From yours hands and made a noise
Mobielehelp starts talking to you!
ITS a MUST HAVE Thinkingabout it
Posted 7 months ago
Great to not worry about falling if I'm not at home.
Posted 7 months ago
I am retired and live alone. My children were concerned that I may fall down and not be able to get up. MobileHelp gives me the security that I am not alone with necklace and the wrist band features that they give you with the lockbox. Makes me feel very good and my children are relieved of the anxiety of Mom living alone. I have not had to use it, but I know I am going to be alright if I do have to use it.
Posted 7 months ago
Easy to use and understand, thanks
Posted 7 months ago
Excellent service! Sales representative was very knowledgeable and helpful in helping us select an appropriate system. Equipment is easy to set up and use. My 90-year-old father set up his own system without any issues.
Posted 7 months ago
Posted 7 months ago
MobileHelp is rated 4.70 based on 2,645 reviews