MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“people caught people contacted in the daily operation of the system have always been pleasant and more importantly very understanding good job”

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Posted 5 years ago

“It is a bit difficult to use as far as testing is concerned. Consequently I ended up with an ambulance in my driveway at 1:00 a.m. So I haven't used it since. A big part of the problem is that my base unit is in a room which is to far away from my bedroom so I can't hear when they talk. I called tech support and they explained some things which helped, but I still worry that I won't do it right when I need it. I guess I'll have to wait and see. Hopefully I won't need it at all.”

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Posted 5 years ago

“We are 83 year old retirees who just recently joined with MobileHelp. The security we now feel is great. It took a short time to adjust to wearing the wrist bands 24/7 but now they seem a part of our attire. We still are working to remember to take the remote mobile devices every time we leave home, but we are getting better at doing so. We have many health problems and the ability to summon help immediately is a real comfort. We have had a couple of instances when the HELP button was inadvertently activated and the response was swift and courteous, not critical of our mistake, but understanding. In each case the agent was thorough in determining that we did not need assistance. The monthly fee is more than reasonable for providing such assurance that we will be able to summon help whenever we need it. In researching the various available programs, we found MobileHelp to be the highest rated. We are most satisfied with our decision to select them.”

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Posted 5 years ago

“Very appreciative for your assistance and help.”

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Posted 5 years ago

“Purchased this product for my Dad. It makes our family feel more at ease, when my Dad is left alone, knowing he has a monitoring system in time of need. Hopefully we will not need it, but having it makes all the difference.”

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Posted 5 years ago

“Excellent customer service! Thank you!”

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Posted 5 years ago

“The service has been absolutely wonderful. They were able to answer all my questions. The biggest selling point with this product is the fact you NEVER have to take off the lifeline to charge it or take a shower.”

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Posted 5 years ago

“I liked it because it was so simple to use. I tested it and they where right there. Good job!!! THANK YOU!”

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Posted 5 years ago

“I appreciate the patience of your staff, as my Mom (your client), has accidentally set off the mobile device in her purse. The operator handled the situation very professionally and courteously. Thank you.”

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Posted 5 years ago

“As an active widow with MS, my family and friends are concerned for my welfare as I fall often. With MobileHelp they are now at ease knowing if something were to happen I can get assistance. I also bought the system for my recently widowed father who still works his farm. It make my brother and I comforted knowing if he falls he can get help. He is 85 and able to understand the system.”

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Posted 5 years ago

“Arrived promptly and was easy to set up and test. Don't think I can make a mistake with it! Looking forward to never having to use it.”

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Posted 5 years ago

“The three times I contacted your company I found your agents to be very polite, patient, and helpful. Let's just hope I needn't make any emergency calls in the near future!”

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Posted 5 years ago

“So far so good. I feel safer. I will just have to see how it works. I have an idea cause my button got mashed by mistake. I got the call, they were very nice but thankfully i did not need them.”

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Posted 5 years ago

“I love MobileHelp. I finally feel safe at home alone or going out alone. I know if I fall or need medical help it will be there at the push of a button. Thank you for giving me peace of mind.”

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Posted 5 years ago

“The person who responded to my request by phone was very helpful and set me up with the equipment. This arrived in a timely fashion, was easy to set up and test, working well. I'm very pleased so far with this company.”

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Posted 5 years ago

“They have helped every time that I have pushed the button and I would recommend them to anybody in fact I have recently got another one for my mother”

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Posted 5 years ago

“Ben answered all of our questions. Made the process very easy.”

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Posted 5 years ago

“Mobile Help saved my Mom's life. She lives alone & only 2 weeks before we had gotten Mobile Help. At 3 am, Mom had pain & difficulty breathing, so she pushed her call button (necklace). She was unresponsive when EMT's got to her. Dr said a few more minutes & she would not have survived. Mobile Help works. We are very, very grateful for Mobile Help.”

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Posted 5 years ago

“Getting the MobileHelp devices for my mother has relieved me of so much stress when my mother is home alone. The employees at MobileHelp were the best in helping me when I explained my mother's situation.”

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Posted 5 years ago

“I have not had MobileHelp for very long but one day I apparently, by accident, pushed the button on the neck alert and immediately received a response which reassured me for when it might be needed.”

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Posted 5 years ago

MobileHelp is rated 4.6 based on 4,092 reviews