MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mobile Help has been very helpful in understanding how to best use their service.”

Helpful Report

Posted 5 years ago

“Couldn't be happier with the service we received early this morning. Thank you for your fast response!!”

Helpful Report

Posted 5 years ago

“We just purchased this mobile help and we are very pleased with it”

Helpful Report

Posted 5 years ago

“I hope I never need to use Mobile help, but it is there if I need help. I called to check device and was connected to the most helpful person.She guided me thru the process ,made me feel comfortable. That was very good! Hey socks are great also!!”

Helpful Report

Posted 5 years ago

“I now feel save going outside my house because I know someone is within reach if I need help”

Helpful Report

Posted 5 years ago

“I spoke to several customer service reps, all of whom were knowledgeable, efficient, and understanding of my situation and needs. Although they each told me of extra services or equipment I could purchase to enhance our mobile alert system, none of them persisted or pushed me to buy, which I very much appreciated. Fortunately, we have not yet had to activate the mobile alert, but I feel confident that if my husband were to use his pendant to contact the alert system, he would be well taken care of. I also appreciated that the registration agent agreed to make note that if my husband uses the pendant to call for help, MobileHelp will try to contact me before sending the ambulance. In our situation, this process makes the most sense.”

Helpful Report

Posted 5 years ago

“Very effective. Ultimate in safety products, ;i.e. wristbands, necklaces with pendants for falling, and others, with a button to push. They also have lock boxes with coded access that police or firemen can use to gain entry if your not conscious to open door.”

Helpful Report

Posted 5 years ago

“Thankfully we haven’t had to use....but it was very easy to set up and my 87 year old mom feels comfortable with it.”

Helpful Report

Posted 5 years ago

“Extremely happy with them! Great service for my dad and mom!”

Helpful Report

Posted 5 years ago

“When first installing the system we had a couple of false alarms since a great grandchild thought it was fun to play with the new “toy”! Those were handled with professionalism and good humor by the operators. Not many days after there was a fall for which the alert alarm was really needed. That too was handled professionally and very promptly. Thanks!”

Helpful Report

Posted 5 years ago

“So far no problems. Only had to use once, and it done exactly what it was supposed to do. Couldn't be more pleased!! Lynda Bennett”

Helpful Report

Posted 5 years ago

“Dear MobileHelp: I am very pleased with MobileHelp and wear it daily and then put it on its perch at night. I leaned it on a counter, by mistake, and immediately got a phone call. It really does work! Many thanks, Joan Cox”

Helpful Report

Posted 5 years ago

“My alarm button got pushed by mistake and they called me immediately and canceled the call for help when they were told I was good. Gave me confidence that they would be taking good care of me.”

Helpful Report

Posted 5 years ago

“Easy to get started and hook up. Outstanding customer service and knowledge staff with excellent equipment. I couldn’t be happier”

Helpful Report

Posted 5 years ago

“I think that the gps is very good when I am away from home. I have not had to use I but it is there if I need it..”

Helpful Report

Posted 5 years ago

“I really like my new flip phone”

Helpful Report

Posted 5 years ago

“Bought this system for my dad for Christmas. Called Mobil Help several times with questions and they were very quick to answer my questions. Set up was very easy and customer service was very helpful. Very pleased.”

Helpful Report

Posted 5 years ago

“This has been a great experience so far. I hope I never need to use mine. I live alone and on the outskirts of our little town. During the day, what neighbors I do have are all working. Plus, my street is a dead end, so there's not much traffic on it. Last winter we had a pretty deep snow storm and I fell down next to my car. The snow was so deep, I couldn't get up, just floundered. I had my cell phone and called my Son in Law here in town. He came over and after a few tries, got me back in the house. If he wouldn't have ben home, I'd still be laying there.I definitely feel more comfortable and safer having my MOBILE HELP))).Don't hesitate until it's too late. Get yours now, you'll never regret it. Gary Kruger Dover, MN 55929”

Helpful Report

Posted 5 years ago

“SINPLE set up, .... also very helpful even after the sale..”

Helpful Report

Posted 5 years ago

“I have no problem with MobileHelp. I have only been with them for a few weeks, but everything has been fine so far.”

Helpful Report

Posted 5 years ago

MobileHelp is rated 4.6 based on 4,092 reviews