MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt and efficient with any request. My husband feels more confident knowing he is protected by Mobile Help.”

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Posted 5 years ago

“We are very happy with you! Easy setup.”

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Posted 5 years ago

“I purchased a MobileHelp device for my mom. For the most part service was excellent. But I was confused by all of the different buttons and unfortunately, requested a fall button that I don’t need. I did not activate it and returned it. When I called the service line to ask what address to return it to, I was told I might not get a full refund, even though it was never used or activated. I was told they acalled me but I am not aware of any calls. I hope I get a full refund. Other than that I am very happy so far.”

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Posted 5 years ago

“My only disappointment in MobileHelp is that the fall detection system can not be incorporated in the outdoor mobile device, so that you are required to wear an additional pendent. Too many items to have to remember to wear, and I have dementia. I am not using the fall detection because of this.”

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Posted 5 years ago

“Fortunately we have not had to call for help but just knowing it is just a touch away brings a sense of ease and safety to all.”

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Posted 5 years ago

“I received my mobil help system in mid December. I was skeptical as to how quickly help would be here, since I live in the country. I found out how quickly help was dispatched to my home. I mistakenly hit my mobil pendant, my daughter called and asked if I was ok because she had received a call. from Mobil help saying I had fallen. I immediately called mobil help to say it was a false alarm. In minutes of my daughter's call the EMT's showed up at my door, then the sheriff's department showed up. I found out that the system worked great!! I was embarrassed by my mistake but found out first hand how well the system worked.”

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Posted 5 years ago

“I decided to get MobileHelp after my friend of many years spent 30 hours waiting for help after a fall in the bathroom. She could not reach her cell phone. I only had the system for a week when an emergency occurred. MobileHelp took care of everything - ambulance and family member came quickly. I am so thankful for their swift and professional response. J. Hutter”

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Posted 5 years ago

“The whole experience has been so pleasant. Every representative was helpful and patient.”

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Posted 5 years ago

“I was not able to take mobilehelp now and the lady that answer the phone was a big help. I give her six stars.”

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Posted 5 years ago

“Very easy set up and great customer service. Actually get a person when you call.”

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Posted 5 years ago

“My Mobile help has given me security I know that I can count on if needed and from the time I ordered to the time I got it and set up was very quick, and the people that helped me were very kind and thoughtful.. I recommend them very highly.”

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Posted 5 years ago

“Very professional. When I call they answer the phone.”

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Posted 5 years ago

“were happy with the good service we received the Mobilehelp Empolyees. thank you”

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Posted 5 years ago

“Knowledgeable rep, encouraged me not to procrastinate on making this important decision. I am by myself, 74 years old, have to walk with walking sticks for balance. Mobile Help gives me and my kids peace of mind”

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Posted 5 years ago

“I wish all companies would be run like Mobilehelp - extremely well thought out products that are easy to use -fast shipping and excellent customer service. Also call center people are terrific”

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Posted 5 years ago

“I am new to MobileHelp but there many more benefits with this program than what I had before. I am also saving $180.00 every month and have other benefits such as eye exam , YMCA , dental, and $100 per quarter towards health purchases such as Aspiran etc.”

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Posted 5 years ago

“A great product and wonderful sales reps and service operators. The product provides a nice peace of mind regarding our loved ones!”

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Posted 5 years ago

“I have only had it for a month and I haven’t had to use it yet but am wearing the pendant and know that it’s sensitive because it has went off and they answered right away and I told them it was a accident.”

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Posted 5 years ago

“I’ve got the equipment fast. The dispatcher I talked to was polite and efficient.”

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Posted 5 years ago

“Great service ! What more can be said”

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Posted 5 years ago

MobileHelp is rated 4.6 based on 4,092 reviews