MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I give it a 5.I think it is a hard for the people to hear my mom when she in going from her bedroom to the living room we set it up in the middle of but still a little hard for the people to hear.Mom said it is pretty sensitive has went off a couple of times but she feels safe .”

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Posted 5 years ago

“Very pleased with this device. Having it makes me more comfortable leaving my husband alone. Good customer support.”

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Posted 5 years ago

“I ordered the product for my wife. Unfortunately because of a change in her condition we no longer needed the unit. I called customer service and was given instructions on how to return the unit. Then she informs me that I had less than 30 days and they would send return shipping. I received a full refund. Thanks”

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Posted 5 years ago

“My impressions have been quite good. My security system went up another$100 this year so thought I would explore the next one based on ratings. The result is I found MobileHelp. I do think there are more women doing some thinking in this system. I like the pouch for the mobile phone that I carry when I travel. I also like that you are $200 fewer dollars than Medical Guardian. So far help has been immediate and helpful, pleasant..”

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Posted 5 years ago

“I've only been a member for one month and I am very pleased with the service and knowledge of the staff. The equipment is also top notch and easy to install and use. You can count on the support that you will receive from the staff. Phil P. The Woodlands, TX.”

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Posted 5 years ago

“COMFORTABLE AND EASY TO USE. IF I MISTAKENLY HIT MY BUTTON. iICAN HEAR THEM AND CAN SPEAK TO THEM AND TELL IT WAS A MISTAKE. THEY ARE VERY GRACIOUS ANK KIND.”

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Posted 5 years ago

“Bought this for Mom and she is confident to stay by herself”

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Posted 5 years ago

“I had the service for my husband and was very satisfied with the service that's why I signed up for myself since my husband passed”

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Posted 5 years ago

“I will definitely order from you at a later time. I just got notice I must fill a Rx for $500/month. I'm working to see if I can somehow get help with that. I know I will need your product in the future and i think it's the best on the market. Thank you for all your kindness. I will keep in touch. Princess .”

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Posted 6 years ago

“had already gotten medical Guardian”

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Posted 6 years ago

“I researched the top ten companies for two weeks. I called and compared every detail and I found that Mobile Help offers the most AND they're the most affordable! FDA certified so they have to be held to a higher standard. Equipment is easy to use and lifetime warranty. Sales, customer service and the dispatch on the two way speaker are thorough and easy to work with. I highly recommend Lee for the sales agent...he was so patient with all of my questions. It's an amazing piece of mind to have this for my Mom and we've been recommending Mobile Help to those around us that could use it too. Thanks!”

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Posted 6 years ago

“We accidentally set the alert off and they contacted us right away. So far very good product. I got it for my elderly mother and she feels much safer with it. Great choice in product.”

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Posted 6 years ago

“Customer service is great! They explain everything clearly and with patience and understanding. Super fast response time and false alarms are never seen as a problem.”

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Posted 6 years ago

“My experience wit MobileHelp so far has been excellent”

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Posted 6 years ago

“Thank goodness I have not had to use your service”

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Posted 6 years ago

“I only recently enrolled in the Mobile Help program. Hopefully, I will never need tp use it, but at age 95 who knows. I also decided to have the fall button. It gives me more confidance.”

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Posted 6 years ago

“It's a wonderful convenience to have”

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Posted 6 years ago

“Very pleased with MH so far, its a huge comfort knowing I'm not totally alone anymore. I accidentally set my alert off once and they were checking on me before I even realized it, which really boosted my confidence, thank you Mobile Help!”

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Posted 6 years ago

“I decided to use MobileHelp for my mom after our previous carrier had a "recall" of the equipment we had been using. I initially purchased the package that included the fall detector, but after 2 false alarms, when my mother was sleeping and/or sitting in a chair watching TV, I called and they were more than accommodating when I requested a new device that did not have the fall detection figure. Not only did they send one immediately, they refunded the difference in price very quickly. Everyone with whom I spoke could not have been nicer, more understanding, and helpful.”

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Posted 6 years ago

“I think that MobileHelp was the best choice for me and my situation. Thanks for making such a good product.”

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Posted 6 years ago

MobileHelp is rated 4.6 based on 4,092 reviews