MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy so far. Hoping I will never actually need to use it, but having bumpe the button s a few times I received a call very quickly, was able to cancel in time each time so far. The buttons apparently work well.”

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Posted 6 years ago

“Everyone was pleasant, knowledgeable, helpful and more. The product seems to be good.”

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Posted 6 years ago

“Excellent service. We have had a couple of power outages. One of them somehow set off an alarm that said I had fallen. Response was great and fortunately, I had not fallen. Thanks for the great peace of mind!”

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Posted 6 years ago

“The help we received from MobileHelp to get the system set up was amazing. They were very patient and walked us through all of the aspects of how to run the system, and answered all of our questions. They were extremely helpful. Also, later, when the alarm accidentally went off, the MobileHelp responder was very considerate and patient. Thank you so much”

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Posted 6 years ago

“So far the unit is working well for my mother. My sisters and I feel better knowing that she is safe since my mothers lives in a different location then we do.”

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Posted 6 years ago

“I'm a new owner, just about a month, but all of my contacts with anyone in MobileHelp have been fully understandable and helpful. All nice and well informed people.”

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Posted 6 years ago

“I got the MobileHelp system for my mom who lives alone. She is in great shape and her health is good, but I did not want to wait until there was an issue and then get her a help system. Within the first couple of days she set off her buttons countless of times by accident, because she had to get used to having on the necklace and the bracelet. The customer support team was very kind and understanding. They explained that this was normal and not to worry about it, and the response time was very quick. They even gave her some tips on how to wear the necklace to help with fewer false alarms. She is very happy with the MobileHelp System.”

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Posted 6 years ago

“so far it has met all expectations”

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Posted 6 years ago

“I have both the in-home fall detector pendant and the mobile unit. I am very satisfied with the devices, except that the fall detector is extremely sensitive to movement. If you shorten the pendant cord as much as possible, then sleep with the pendant without fall detection, you'll be fine. The system is effective and easy to use. The information in the booklets for use of the system and testing is clear and easy to understand. Having previously used another company's system, I can tell you that this system is far superior and costs very little more.”

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Posted 6 years ago

“We had a great experience with setting up the unit and the purchase. The staff was professional, friendly and helpful.”

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Posted 6 years ago

“We now feel much safer with this system and our family is happy with our choice.”

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Posted 6 years ago

“I just happen to be in an area where AT&T cellular service in almost nil. Consequently, I ended up returning the equipment and cancelling my service because it was unreliable in my area. It was quite easy returning the equipment and receiving a refund. I found all personnel with whom I spoke to be extremely easy to talk to and very helpful. I wish I were in an area where the service is more reliable (when it worked properly, it was awesome). I appreciate all the assistance I received and would highly recommend the services of Mobile Help.”

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Posted 6 years ago

“I am very happy with Mobile Help. Fortunately I haven’t needed it for an emergency but I like the prompt response when I set it off accidentally, I highly recommended it.”

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Posted 6 years ago

“I'm so grateful to have this fabulous alert system. I never have to worry 😊 whether or not I will get the help 24 hours a day. This is such a relief. Thank you so much for this life alert.”

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Posted 6 years ago

“I am not ready to give a review yet.”

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Posted 6 years ago

“you change your very good option to excellent”

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Posted 6 years ago

“I received my equipment and contacted customer care to activate it all. The fall alarm kept going off every time I went into my elevator so they have just replaced it. I find that the call center is extremely prompt and efficient. I think the equipment is first class and I will recommend Mobile Help to all who are interested. they deserve a 5 star rating so far.”

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Posted 6 years ago

“Everyone was professional, kind and assisted in going thru all the details. Answered any questions I had in a professional manner.”

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Posted 6 years ago

“Easy set-up. So far so good! Mom has not had to call for help.”

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Posted 6 years ago

“I recently dislocated my hip and could not move at all. My husband was walking the dog and did not have his cell phone with him, but it didn't matter because I couldn't reach my purse to get my cell phone anyway. I also couldn't reach our land line. This experience taught me I needed MobileHelp to be there for me when my husband isn't home. I quickly signed up with MobileHelp and I feel much safer now when I'm alone. I haven't had to use their services, but I'm confident they are there if I need them.”

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Posted 6 years ago

MobileHelp is rated 4.6 based on 4,092 reviews