MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I feel safe in my house now that I have MobileHelp. If I do fall again, I have a button to push for assistance and not be on the floor for 3 hours because I cannot get up. Thank you so much for this service.”

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Posted 6 years ago

“The best staff ever. I have had an excellent experience each time I call. Staff are super nice, extremely knowledgeable, helpful, and have that personal touch that makes you feel like they really care and want things to go well. I wish every company was run like this one.”

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Posted 6 years ago

“A GREAT sense of SAFETY and SUPPORT 24/7. Like the fact that no matter where I am I have HELP because of the GPS. They will know where I am. This is comfort for my family and friends.”

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Posted 6 years ago

“Everyone I have been in contact with has been very helpful and courteous. Have had two “false alarms” already and there was immediate contact.”

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Posted 6 years ago

“This system works perfectly and provides excellent response and protection in the event of a fall.”

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Posted 6 years ago

“I switch from Great Call and SO worth the extra $15 per month! They are so thorough in understanding the client’s needs and history. The customer service is awesome and we feel such a relief knowing our mom is in good hands.”

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Posted 6 years ago

“Good system, works well, quick response, friendly staff. Well pleased.”

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Posted 6 years ago

“Mobile help is an excellent company to deal with for diabetic supply,s.When calling for assistance with a problem the people I have dealt with have always been very helpful and very courteous. Kenneth Stout”

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Posted 6 years ago

“The staff are very well trained to assist new members to your service. Additionally, the 3 people I have talked to are very patient and polite.”

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Posted 6 years ago

“I spent a lot of time researching the best companies for this incredibly important service. In all, I interviewed six companies. MobileHelp did not put the hard sell on me, they called back when they promised, and did not spend our time bashing the competition. Since I have had the service (two months), they have done and been everything they said they would be. They are thorough and easy to understand. I have tested my device once each month and both times went smoothly. It is comforting that they tell me exactly where I am! Both operators were nice and easy to understand. This service has been a God-send for my recovery and confidence from a totally unexpected heart attack.”

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Posted 6 years ago

“Lots to know and lots to do to get up and running but well worth it. The people assisting are remarkable!! I have already recommended them to friends. Thanks!”

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Posted 6 years ago

“very helpful”

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Posted 6 years ago

“I Purchased Mobile Help for my mother. I found them to be efficient and accommodating. I would definitely reccomend them to my friends.”

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Posted 6 years ago

“Great service and product.”

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Posted 6 years ago

“I have great peace of mind with MobileHelp. The people with whom I've spoken at MobileHelp have been professional and courteous. Their customer service is simply excellent. I highly recommend MobileHelp.”

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Posted 6 years ago

“Set up was easy. I haven't had to push the button for help yet but if the monitoring is as efficient as the set up and customer service is, then I will remain a very pleased and satisfied customer.”

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Posted 6 years ago

“Excellent service all around! Sales Person was extremely knowledgable without being too assertive. The system was easy to set up and our family now has the piece of mind that our Mom is safe in her home.”

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Posted 6 years ago

“The customer service folks at MobileHelp are friendly and so very helpful in answering all questions asked of them. They know their equipment and service well! Their medical alert systems are well-packaged and easy to set up and test. My mom hardly notices wearing the lightweight pendant with its recessed call-button. I feel confident that MobileHelp will respond quickly and efficiently to any medical emergency she might experience.”

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Posted 6 years ago

“Thank you for the promptness with which you filled my order. As soon as I get off my butt and install the system I will send a report. Thanks again for your diligence.”

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Posted 6 years ago

“My Mom is 93 years young and lives with us, but if she should fall and can't get up to call me. I called MobileHelp and they are wonderful. We received the Medical Alert Button within 2 days. Mom wears it all the time. We all feel better knowing all she has to do is push it for help. I highly recommend it. Lucy Sawenko”

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Posted 6 years ago

MobileHelp is rated 4.6 based on 4,092 reviews