MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“MobileHelp has a curious,helpful,and knowledgeable staff.All my questions were answered professionally and friendly.I would not hesitate to recommend MobileHelp to anyone.Good Job..”

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Posted 6 years ago

“I have been using the device for one month and feel more secure wearing it. I would like to exchange the second wrist monitor for a pendant.”

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Posted 6 years ago

“I talked with "Bill" in Florida on my initial contact with MobileHelp and was greatly impressed with his knowledge of your product. I received my equipment as promised and quickly got it set up and running with little effort. Thank God I have not had to use your service so I cannot give an opinion on service.”

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Posted 6 years ago

“Very thorough services, assistance and conscience team,”

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Posted 6 years ago

“I have had my MobileHelp for about a month and very pleased. I did not want to get a device like this but my PCP insisted I had to because of multiple falls. I am impressed by the features that are offered. Especially the "fall button". Also appreciate the ambulance company calling to check up on me and make sure everything was OK. I hope the unit continues to be just what I needed. Thank you for making it available.”

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Posted 6 years ago

“The customer service representative I spoke with through the entire process was so helpful, she answered any and all questions and concerns I had.”

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Posted 6 years ago

“Very professional services, I recommend to all of the people need the Medical alert.”

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Posted 6 years ago

“I'm very satisfied with MobileHelp. Everything was explained well and there was no high pressure to buy more than I wanted. I called for additional answers for questions I had and was completely satisfied.”

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Posted 6 years ago

“Getting the equipment and the set-up was handled very well. Fortunately I have not had a need to use the service. I did accidentally pushed the emergency button. The lady that answered was very pleasant and understood that I did not need help.”

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Posted 6 years ago

“I was very impressed with the response I received when I accidently pushed my button... twice. I find it is easier for me to wear the wrist band instead of the necklace and so far I have not hit the button on this one.”

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Posted 6 years ago

“Easy to set up, great instructions. It was hard to speak to a customer service rep as I had to stay on the line for over 15 minutes to finally speak to someone but once I did, it was a great help.”

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Posted 6 years ago

“Mobile Help is a life saver for me. The fall button is a must have. Customer Service has always been nice and very helpful. I'm glad that Mobile Help is part of my life”

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Posted 6 years ago

“I have the wrist band call button. My wrists are small, the last hole is comfortable however, the strap holders slip off, and I have a big flap to contend with. It is extremely annoying. Please help with any suggestions you may have.”

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Posted 6 years ago

Barbara, Thank you for contacting MobileHelp. You can change your wrist band on your help button to any standard watch band that you would be a better fit for you. If you have any questions regarding this, please contact us at 877-827-6207. Best Regards, MobileHelp

Posted 6 years ago

“Very easy set up.”

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Posted 6 years ago

“Have had the system for just over a month and customer service has ensured that everything was ok and I was happy with it so far.”

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Posted 6 years ago

“So far I am happy with Mobillehelp”

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Posted 6 years ago

“We really love this”

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Posted 6 years ago

“Excellent customer service. Easy to set up & use the system. Great to not have to sign up for long term contract. Very sensitive fall detection.”

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Posted 6 years ago

“Good product, easy set-up along with professional customer service”

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Posted 6 years ago

“We take care or our elderly aunt and uncle that live 30 minutes away. Having this Mobile Help, gives us peace of mind that help will be there until we can get there.”

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Posted 6 years ago

MobileHelp is rated 4.6 based on 4,093 reviews