MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,104 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 1 star review on 22nd July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have only had mine a month, but accidentally found out how great it works by accidentally dropping it on the floor. I live alone and have had Parkinaon's for 16 years and the Mobile Help unit gives me a great sense of comfort knowing if I fall help will be here.”

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Posted 7 years ago

“It is a great company to be connect with”

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Posted 7 years ago

“I've only had my system for a week so far, I haven't had to use it yet but if or when I have to use it I won't hesitate.”

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Posted 7 years ago

“I had the experience of passing out due to illness and having to struggle to my phone and get help. My Mom told me I needed a button, like she has. I read reviews and Mobile Help has a good rating. They were responsive, good customer service, product delivered quickly, easy to set up and use. Greatest part is the peace of mind in knowing if anything happens again, all I do is push a button and they make the calls, they can direct 911 to my keys, and they have your health care information. Won't have to struggle again is something happens. That's if you can even struggle and make that call. If you live alone, don't wait until something happens. Give yourself peace of mind for that low cost.”

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Posted 7 years ago

“Like that initial call they used no high pressure sale tatics. Took time to find right product for me.”

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Posted 7 years ago

“After 4 false alarms I called to declare that my device was faulty, only o be told to shorten the length of the necklace. Why was this not part of the original instructions? Now I've only had one false alarm at 2:00 am, cause still not known. I'm just thankful I'm okay.”

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Posted 7 years ago

“The staff that helped me in my original order were great. The facility where our friend ended up selecting had their own system. But, once she goes home, I'm positive that I'll be calling on MobileHelp in getting her set up with an alert system at home.”

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Posted 7 years ago

“Very good except when I use the lanyard. It goes off as many as four times in the span of 10 minutes and is quite annoying. For that reason, I am only using the bracelet at this time.”

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Posted 7 years ago

“Never fails me.”

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Posted 7 years ago

“Assistance with setup was good. Have the system In place. Have not had to use the system as of yet, and hopefully we don't. We shall have to wait and see how the service actual is when we need it.”

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Posted 7 years ago

“I don't write reviews”

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Posted 7 years ago

“I have been very pleased with MobileHelp except for one thing: too many false alerts. I have yet to fall, but have had probably over 10 alerts.”

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Posted 7 years ago

“Mobile Help has given me peace of mind knowing that a fall can be detected even if the person wearing device may not be able to press the button, also having a wall button placed near the floor can be pushed if person can’t reach other button.”

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Posted 7 years ago

“I am happy to have Mobile Help, I feel so much safer now Zella Burno”

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Posted 7 years ago

“I was happy to be able to take it with me, when I was out of town for a week.no”

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Posted 7 years ago

“gives quick response”

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Posted 7 years ago

“This was a false alarm, as Mom got her necklace caught and yanked on iy, prompting the necklace to detect a fall. She was then able to cancel the call, but what a relief to know it works!!!”

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Posted 7 years ago

“Lost necklace....Was replaced no problems”

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Posted 7 years ago

“Excellent help from associates”

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Posted 7 years ago

“Found out today that the Mobile help things work real good. I had it in my pocket and bent over to pick up cane and this voice came over it and wanted to know if I needed help. I felt so bad for the people on it to help. I goofed and did it again. From now on i will put it in my belt case. Thanks again and I apologize for goofing up 2 times.”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,104 reviews