MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,104 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 1 star review on 22nd July 2026

Anonymous

Anonymous // 01/01/2019

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“I was very impressed with the customer service rep. That helped me!! He was very patient with my hearing problem, and very compassionate with helping me understand, and select the right combination of the Medical Alert Help for my needs!! I appreciated his speaking clearly, and on my level if understanding!! Thank you”

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Posted 7 years ago

“Your representative was great no pressure just helpful. Not to memsion that after I new you had what I looking for, I could afford it. Much less than your others. (Asked afte the fact). The peace ofi mind is unbelievable. Thank you so much. Robilyn hines. 561 262 7549 if anyone would like to ask”

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Posted 7 years ago

“Very helpful. Great to work with.”

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Posted 7 years ago

“Like having it”

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Posted 7 years ago

“Great customer service and great product! So happy I found this company for my mom. It gives me such a peace of mind.”

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Posted 7 years ago

“I feel a lot safer”

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Posted 7 years ago

“have not tried it when out away from home”

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Posted 7 years ago

“Customer service entered all our contact information quickly and efficiently.. Equipment arrived promptly and easy to install, with just a plugin to any outlet. Speaker has night lighting. Made changes to contacts easily..”

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Posted 7 years ago

“System is good but my wife does not like to wear the watch band”

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Posted 7 years ago

“I have had several occasions to talk to MH tech people and they have been pleasant, helpful, and mostly knowledgeable. I bought the duo system feeling that it was best to have two communication devices. To me the base station is a backup; I carry the mobile all the time. Even with only one bar of AT&T signal strength the base station has worked properly. The mobile unit is a different story. I was originally sent a model 3 (tied to 3g network). It would only hold a charge for a few hours. MH replaced it with the newer model 4 (works with 4g networks). What a disaster! The red charging light did not work so you were never sure it was charged. There is a test button on the side which I pressed. The unit reported that the test had failed, but, unknown to me, the call went to the emergency system, calling EMT and my calling list. Within minutes an ambulance, my terrified daughter, and a neighbor showed up. Tech supports tests showed the unit would not receive any signal. One of their people admitted they had some "glitches" in the model 4. In my opinion there is a LOT of work to be done on it before it is released to any customer.These are life saving devices, not toys.. MH again replaced the unit with the model 3,which has worked properly and without problem.. Aside from operational problems with the 4 I like the model 3 best. The GPS light blinks when ever there is a connection, but only lights on the 4 when the emergency button is pressed. You don't really if there is a connection until it is needed and you hope it is there. The 3 also has a mini-usb port that allows charging from a computer when not near the charging cradle. I have stayed with MH because I think they are a good company with good people and their equipment is now all working properly. But they have a lot of work to do in preparation for the dropping of 3g in the next couple of years.”

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Posted 7 years ago

“Mobile Help staff are very courteous and helpful. They are Able To answer any questions that I had.”

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Posted 7 years ago

“Hard to understand Brian.”

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Posted 7 years ago

“My call to Mobile Help was accidental however I would like to let you know how p”

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Posted 7 years ago

“My mother has the basic in-home only service. After testing several times the service works, however the operator cannot hear my mom clearly even if she’s screaming in the next room from where the unit is located. She has be in the same room with the unit for them to be able to hear her, and likewise the speaker isn’t loud enough for us to hear clearly outside of the room, even at maximum volume and with the door open. Additionally it has taken over a minute for an operator to answer when testing the system, but they will eventually answer. So while it functions as intended it would be vastly improved by making it easier to communicate with the unit, and also by a faster response time.”

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Posted 7 years ago

“We have moved. New address is 1443 Cameo Ct. Grants Pass, Oregon 97527 Same phone number. Ken Blakkan”

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Posted 7 years ago

“The necklace is to sensitive I cannot bend over it sends an alarm but the bracelet works fine”

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Posted 7 years ago

“A problem occurred with the unit-now in the process of resolving.”

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Posted 7 years ago

“slite delay but excellent service BEN SLOMOFF.”

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Posted 7 years ago

“Customer service has been great to me so far in answering all my questions regarding my service.”

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Posted 7 years ago

“Had too many problems wearing the Fall Pendent, because it kept sending signals that I had fallen; in fact I had not. Just sitting at my computer. Pendent it too sensitive. Contacted Customer Service and they told me to only wear the Fall Pendent when I am alone. Otherwise wear the wrist pendent.”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,104 reviews