MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hard to understand Brian.”

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Posted 6 years ago

“My call to Mobile Help was accidental however I would like to let you know how p”

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Posted 6 years ago

“My mother has the basic in-home only service. After testing several times the service works, however the operator cannot hear my mom clearly even if she’s screaming in the next room from where the unit is located. She has be in the same room with the unit for them to be able to hear her, and likewise the speaker isn’t loud enough for us to hear clearly outside of the room, even at maximum volume and with the door open. Additionally it has taken over a minute for an operator to answer when testing the system, but they will eventually answer. So while it functions as intended it would be vastly improved by making it easier to communicate with the unit, and also by a faster response time.”

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Posted 6 years ago

“We have moved. New address is 1443 Cameo Ct. Grants Pass, Oregon 97527 Same phone number. Ken Blakkan”

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Posted 6 years ago

“The necklace is to sensitive I cannot bend over it sends an alarm but the bracelet works fine”

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Posted 6 years ago

“A problem occurred with the unit-now in the process of resolving.”

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Posted 6 years ago

“slite delay but excellent service BEN SLOMOFF.”

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Posted 6 years ago

“Customer service has been great to me so far in answering all my questions regarding my service.”

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Posted 6 years ago

“Had too many problems wearing the Fall Pendent, because it kept sending signals that I had fallen; in fact I had not. Just sitting at my computer. Pendent it too sensitive. Contacted Customer Service and they told me to only wear the Fall Pendent when I am alone. Otherwise wear the wrist pendent.”

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Posted 6 years ago

“I have only had mine a month, but accidentally found out how great it works by accidentally dropping it on the floor. I live alone and have had Parkinaon's for 16 years and the Mobile Help unit gives me a great sense of comfort knowing if I fall help will be here.”

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Posted 6 years ago

“It is a great company to be connect with”

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Posted 6 years ago

“I've only had my system for a week so far, I haven't had to use it yet but if or when I have to use it I won't hesitate.”

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Posted 6 years ago

“I had the experience of passing out due to illness and having to struggle to my phone and get help. My Mom told me I needed a button, like she has. I read reviews and Mobile Help has a good rating. They were responsive, good customer service, product delivered quickly, easy to set up and use. Greatest part is the peace of mind in knowing if anything happens again, all I do is push a button and they make the calls, they can direct 911 to my keys, and they have your health care information. Won't have to struggle again is something happens. That's if you can even struggle and make that call. If you live alone, don't wait until something happens. Give yourself peace of mind for that low cost.”

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Posted 6 years ago

“Like that initial call they used no high pressure sale tatics. Took time to find right product for me.”

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Posted 6 years ago

“After 4 false alarms I called to declare that my device was faulty, only o be told to shorten the length of the necklace. Why was this not part of the original instructions? Now I've only had one false alarm at 2:00 am, cause still not known. I'm just thankful I'm okay.”

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Posted 6 years ago

“The staff that helped me in my original order were great. The facility where our friend ended up selecting had their own system. But, once she goes home, I'm positive that I'll be calling on MobileHelp in getting her set up with an alert system at home.”

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Posted 6 years ago

“Very good except when I use the lanyard. It goes off as many as four times in the span of 10 minutes and is quite annoying. For that reason, I am only using the bracelet at this time.”

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Posted 6 years ago

“Never fails me.”

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Posted 6 years ago

“Assistance with setup was good. Have the system In place. Have not had to use the system as of yet, and hopefully we don't. We shall have to wait and see how the service actual is when we need it.”

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Posted 6 years ago

“I don't write reviews”

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Posted 6 years ago

MobileHelp is rated 4.6 based on 4,093 reviews