MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great! After a couple of weeks I (unknowingly) hit the fall button by mistake. You responded instantly, I heard this voice out of seemingly nowhere asking if I was ok, I said I was fine, it was an accident and I was sorry. He asked my name and again asked if I was ok. It's very comforting knowing you're there, 24/7 Thank you, Barb M.”

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Posted 6 years ago

“Everything is going good so far.”

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Posted 6 years ago

“Customer service is outstanding.”

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Posted 6 years ago

“Getting used to equipment. I worry when alarm sounds without reason. Well, I know that the system works.”

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Posted 6 years ago

“When you need help or help someone in emergency help you were there and ready to support”

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Posted 6 years ago

“The products are really well made and the people at customer service are friendly and well versed in what they do. I am completely satisfied.”

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Posted 6 years ago

“MobileHelp is wonderful i love this company and my life alert system i feel so peaceful to know that if no one is here with me i can get help besides falling sometimes very rare but i go into a diabetic situation and i cant get to oj i become helpless thank you toni osa”

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Posted 6 years ago

“Mobile Help was very helpful, provided great accessories and the response to the very sensitive fall pendant is rapid.”

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Posted 6 years ago

“So far, so good. Three false calls to you 1. bumped arm on door as leaving restaurant. 2. Fall necklace fell off my neck- magnet didn't hold. 3. Cat stepped on the main alarm as I was in bed. Ok. So let's hope I never have to use you for real. ;-)”

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Posted 6 years ago

“Only had it for a month, but most impressed with your customer service. My 82-year-old mother was able to transport the system to another state where she resides and get it set up and operating without assistance. I even got a text message when she tested it! She and I both feel better that she will be able to get assistance quickly if she needs it.”

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Posted 6 years ago

“Easy setup. I haven't had to use it. I did accidently set off my pendant when I crosses my arms a little to tightly but it was easily resolved.”

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Posted 6 years ago

“Provides an excellent product at a fair price. Excellent customer service (NOT in a foreign country!) Their equipment is even used by other providers. Very good at providing for and recommending exactly what the customer needs.”

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Posted 6 years ago

“JUST WISH I COULD GET MY VOICE MESSAGE STRAIGHT FROM MY WRIST OR NECK WHEN I NEED HELP”

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Posted 6 years ago

Alberta, Thank you for your feedback. We do have our new all in one smart watch, www.mobilehelp.com/smart, where you can speak directly into the watch. If this is something you would be interested in, please contact Customer Care at 877-827-6207, Option 4 for more information. We look forward to speaking to you. Sincerely, MobileHelp

Posted 6 years ago

“The representative was very knowledgeable and asked numerous questions. He didn't just sell a product but a service and trust. I would recommend him to my family and friends. A. Jackson”

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Posted 6 years ago

“found out my button for falling when I fell.”

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Posted 6 years ago

“Staff is very helpful!”

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Posted 6 years ago

“I unknowingly hit help button on my pendant. I heard a beeping from my mobile base. They responded asking if I needed help. It really, really works!😊”

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Posted 6 years ago

“The best experience I've had dealing with personal alert systems for my 95 year old parent still living at home. Ordering and the terms of the contract were easy. MobleHelp made helpful suggestions on our needs. I set the system up myself in less than five minutes. My family LOVES it still operates when there is a power failure. Look at THIS system before even considering others.”

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Posted 6 years ago

“The problem I had is that your service agreement is a joke. Whoever would agree to your service agreement has no knowledge of business. It is like signing your life away. Probably most people don't even read your agreement. I am surprised that you are even in business with that service agreement. The rest of your system is ok. Gerald Saccane.”

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Posted 6 years ago

“too early”

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Posted 6 years ago

MobileHelp is rated 4.6 based on 4,093 reviews