MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,101 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 5th April 2026

Braxton Willis

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven't had use it yet but I am satisfied so far”

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Posted 7 years ago

“The staff was quite knowledgeable and helpful. Because of my unique health issues, I was unable to use the service, but the staff was very understanding regarding my need to discontinue service.”

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Posted 7 years ago

“So far we have not had to use the device for an emergency.We tested it with the tech person and all was fine. What a comfort!”

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Posted 7 years ago

“I’ve been resisting signing up for anything like Mobile Help for sometime. My kids convinced me that it would be a good “what if” insurance policy. I haven’t had to use it so far, but the implied promise of needed help is a comfort. So, so far, so good!”

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Posted 7 years ago

“Within a minute they answered when my alert button went off. Very clear speaking voice. With a hearing problem that is a must for me.”

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Posted 7 years ago

“Wearing it but have not had to use it yet. Unable to give a review at this time. set up was easy & rep. talked me through that phase.”

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Posted 7 years ago

“I have had both of my parents as customers of MobileHelp for years and have been very happy with the service that they have received and as of this last year we had to have assistance with my mother-in-law so I once again contacted MobileHelp and set her up with a system that we benefit her. I can't begin to state what peace of mind we have knowing that MobileHelp is there for her and my parents.”

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Posted 7 years ago

“Very patient and respectful personnel- I didn’t want to accept that I needed this but they didn’t treat me in a condescending way”

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Posted 7 years ago

“The only thing I don't really like is I have to carry the Solo every where I go outside my home. I guess that's the only way I'm covered away from home. On the whole it is OK.”

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Posted 7 years ago

Karen, Thank you for your feedback. By having the 2 devices, you never have to take off your help button to charge, however, if having an all in one is something that would better suit your needs, we do have our all in one smart watch.. www.mobilehelp.com/smart. If this is something you would be interested in, please contact Customer Care at 877-827-6207, Option 4. Best Regards, MobileHelp

Posted 7 years ago

“Staff is always ready to answer any questions you might have.”

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Posted 7 years ago

“fall detection created too many false signals....response has been great”

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Posted 7 years ago

“an excellent product for those of us who fall. It is the most common problem for seniors and when we do you need this product to help you.”

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Posted 7 years ago

“Directions are clear. Phone rep. had all the info.+ patient. Lock box a bit hard to open. Thank you.”

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Posted 7 years ago

“Having MobileHelp as extended my independence tremendously. I've been having trouble with my cell phone. Mobile help being here, released my stress level.”

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Posted 7 years ago

“I would like to know if I'm supposed to wear my necklace under my clothing or on top. Haven't had your service long enough to rate yet! So far, so good. Mrs. Darleen M. Hartman”

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Posted 7 years ago

Darleen, Thank you for your post. You can wear the help button either/or. Whatever is most comfortable for you, whether that be outside your clothing or inside, the choice is yours! :) If you need any further assistance with this, please contact Technical Support at 877-827-6207, Option 1. Best Regards, MobileHelp

Posted 7 years ago

“I recently became a customer of Mobile Help.......on January 2nd i pressed my fall button.......i was light headed and not feeling good.......in just a matter of minutes.......the Ambulance arrived at the Senior Living Compound........i was iimmediately taken to the Hospital!......the response was very quick and a real Lifesaver......thank you Mobile Help!”

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Posted 7 years ago

“Don't worry about falling now that I have Mobile Help. No matter the time day or night or where I am, I know I will get help plus it is reasonable in price.”

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Posted 7 years ago

“It is very touchy Ive set it off by accident several times”

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Posted 7 years ago

“I purchased this for my 95 year old mother who lives in Florida, I live in California. She hasn't had an occasion to use it other than to test it. She's happy to have it and I feel better knowing she has it since I'm so far away.”

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Posted 7 years ago

“Csr was very nice and helpful!”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,101 reviews