MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,095 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a very recent customer and as such I have no comments to offer. The weekly checkup works fine.”

Helpful Report

Posted 2 years ago

Hi Solange, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score.You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Had to discontinue part of my plan and the representative was very understanding. I received my refund very quickly. Still happy with the rest of my plan. Thanks”

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Posted 2 years ago

“I was well pleased with the treatment received from MobileHelp, and would like to commend especially Donna in Customer Service. Our association did not last as long as I anticipated or would have liked, but the intended benefactors of your services had some concerns that I could not alleviate. Thank you for your quick responses on both dispatch of the equipment (to three different geographic locations across two states) and the refunds.”

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Posted 2 years ago

“I love the awesome way the mobile device works”

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Posted 2 years ago

“We've had it only 2 weeks and so far like it. The necklace detected fall when I picked it up so it may be a little bit touchy.”

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Posted 2 years ago

“Everything was great except that we were sent the wrong equipment. But that was corrected very easily and quickly by a staff of employees where sounded genuinely concerned and eager to correct the situation. Good job guys and gals”

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Posted 2 years ago

“I've only had the device for a few short weeks, but I did fall once, and the device came through immediately. I'm happy to have it - gives me a little more confidence.”

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Posted 2 years ago

“I tried to do a phone review but somehow I disconnected the call. I spoke to several people in customer service and was extremely pleased. they were very nice, courteous, knowledgeable and answered all questions. I haven't had to use the alert button, except by accident.”

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Posted 2 years ago

“Very easy to use and fast response time.”

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Posted 2 years ago

“The unit is for my mother. So far the unit has worked great. There have been a few false alerts but cancellations are straightforward. The unit gives her a sense of someone always being there in her home, where she lives by herself, should she need someone's help right away. That part is invaluable to both her and us, her children knowing an appropriate response is only a device activation away.”

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Posted 2 years ago

“Two delicate aspects of the process: 1) Leaving the door key in a box taped to the door knob…may be a risk. Clever thieves may be able to remove the box with their “professional” tools. 2) Carrying a battery-pack when you go out may be problematic at times: e.g. on a fishing boat, during air travel, etc.”

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Posted 2 years ago

“Have received excellent service and help.”

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Posted 2 years ago

“I was looking forward to this system working well to keep my parents safe and have the ability for emergency services to be alerted when needed. Due to them both having pacemakers, there were additional parts and process to implement. It seemed a bit overwhelming to even to me. Yet even for 90 year olds with some tech savvy, seemed complicated and they were not willing to learn. We trust in the Lord and continue to live prayerfully day by day. The salesperson and customer service reps were polite, understanding and empathetic. Thank you”

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Posted 2 years ago

“I have only had my device for a couple of weeks. It makes me feel safer and more secure when I am alone. I just had hip surgery and have to use a walker. Even though I had pull bars and ramps put in, my button makes me feel safer. The only issue I don't like is that the call for fall button is too sensitive!!! You can just move it a certain way when taking off or on etc. for it to go off. But in the long run this will be a good thing. Thank you!!!”

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Posted 2 years ago

“I found MobileHelp through my AARP membership. My initial call for information resulted in purchasing the Micro system because the representative was so thorough, listened to my concerns and needs, described what would work for me without "extras". Best part: set up so simple and quick, done in less than 15 minutes.”

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Posted 2 years ago

“Cleary a go-anywhere security blanket”

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Posted 2 years ago

“I like the device. It was easy to set up, and it is light to wear. I forget I have it on, sometimes.”

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Posted 2 years ago

“Purchased for my mother, who resides with my sister. We had no problems in setup & testing the equipment. Mom has set off the fall detector just by accident two times, and has been contacted immediately on both occasions. It gives my sister peace of mind when she does have to go out to the grocery store, or run errands! Thank you all!”

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Posted 2 years ago

“I was impressed when I accidentally hit the device and they called to check on me.”

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Posted 2 years ago

“This is a great comfort for my dad and us as his family. It’s simple to use and has been great.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,095 reviews