MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,090 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,090 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really like Mobile help. They have been a real help when I accidentally dropped my fall chain and they responded with quick instructions and also a message from my box. Thank you so very much and I highly recommend mobile help. It's a real piece of mind!”

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Posted 2 years ago

“Setting up this system was so easy. Fast response time and easy to test everything. Definitely up to date system.”

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Posted 2 years ago

“Works as described. Needs a USB charging port and volume adjustment.”

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Posted 2 years ago

“I am satisfied. It was accidentally set off at an airport and the response time was immediately”

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Posted 2 years ago

“I love MobileHelp. I feel safe wherever I go. I have complete peace of mind.”

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Posted 2 years ago

“Have not had to use it but I am happy about it.”

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Posted 2 years ago

“The assistance and follow up has been outstanding. Unfortunately, user ended up in hospital shortly after initiating service and is now in pt facility”

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Posted 2 years ago

“Luckily haven't had to use yet. Feel better that I have it.”

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Posted 2 years ago

“Works when I need it to. Multiple false alarms.”

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Posted 2 years ago

“Our dealings with mobile help was professional in all respects. WAC”

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Posted 2 years ago

“I have Parkinson and I'm Diabetic. I purchased Mobile Help because I live alone and have falling episodes. I have used your system and it worked like a charm. Both times my friend was called and she reached me in less than 2 minutes. Also, more affordable than other systems I checked out”

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Posted 2 years ago

“Mom has had her alert system for about a month. Customer service quickly responded to our inquiry and offered plan options. The system arrived as promised and set up was super easy. The test mode offered confirmation of proper set up. We all feel safer knowing mom is covered with Mobile Help”

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Posted 2 years ago

“Mobile Help has helped my husband and myself a number of times. I like the benefit of being able to get service in the whole United States. I have let my friends know the benefits Mobile Help and recommend your services.”

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Posted 2 years ago

“I love knowing if I was by myself and got hurt, Mobile Help gives me the peace of mind that help is on the way no matter my location. I love the fall detection most of all. My daughter is thrilled! Thank you for a quality product!”

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Posted 2 years ago

“I needed emergency health assistance just a few weeks after getting a MobileHelp alert button. I am thrilled to say that there was no confusion, delay, or unnecessary questions. The employee who answered my call spoke to me slowly and clearly, identified what was needed and sent an ambulance immediately. When the emergency responders arrived, they had my door code and were able to let themselves into the house and find me. I highly recommend the "Micro System" pendant, because it has a speaker + mic, GPS, and fall detection. Had I not had my brand new MobileHelp button at 3 a.m. on December 27th, my experience that night would have been quite different.”

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Posted 2 years ago

“We are pleased with the MobileHelp Duo package and the price. From sale to set-up and beyond, customer service is excellent. Based on AARP's recommendation, we purchased a system for my father-in-law, who did not want a device. It's been over a month, and Dad is wearing his pendant faithfully even though he also has a wristband. My husband says the setup was very easy and customer service excellent. We've had one incident when Dad accidentally leaned too far over the sink and the fall button was activated. MobileHelp contact was immediate. Dad received a follow-up telephone call as well. My husband, who is #2 on the call list, was notified by text within seconds after the initial fall notification. There are so many alert systems available. MobileHelp was an excellent choice for our family.”

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Posted 2 years ago

“I was very pleased with the knowledgeable customer service representative. All questions were answered and company followed through on what they said they would do.”

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Posted 2 years ago

“i got my mobilhelp that i purchased for my husband. it was easy to activate and test on a weekly basis, if he remembers too.”

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Posted 2 years ago

“My husband fell and pressed the button. I received a phone call from you and the emt’s were on their way. It worked great, thank you.”

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Posted 2 years ago

“The program has absolutely no benefit for me so I would like you to please cancel my membership in the program.”

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Posted 2 years ago

Hi Roger, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family

Posted 2 years ago

MobileHelp is rated 4.6 based on 4,090 reviews