MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a system for my mom. I was glad that I was the one making the call because the salespeople are pretty aggressive and, at least the first one I talked to, kept going into his sales pitch rather than directly answering my questions. It sounds like they work on commission, which may drive this behavior. I then got a call or text every day for a week. I did end up buying the system. My mom needed it a week later when she fell. I don't know if the fall detection worked because she also pushed the alert button. MobileHelp spoke to her but she had trouble hearing. They contacted emergency services for her. I called customer service about the volume on the GPS unit (the base station has volume control but the GPS unit does not). Their records showed that MobileHelp had trouble hearing my mom, too. They offered to do a test but she's been in the hospital so hasn't been able to do that yet. I appreciate their willingness to do that. The salesguy insisted that the unit is "SO loud" but I helped set it up and test it and didn't think it was as loud as you'd expect for elderly people who may be hard of hearing. Overall, it worked and got my mom the help she needed. One star off for the other stuff.”

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Posted 2 years ago

“We are a new user and the help we have received from the staff was very helpful on setup. The documentation helps to understand the operation and controls with time. We are still getting used to the units individual uniqueness.”

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Posted 2 years ago

“Excellent device. Excellent service. Fair price. I highly recommend.”

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Posted 2 years ago

“I was very pleased with your service although it didn’t work out for my situation. The person I got it for declined to use it. However, the customer service was great and customer service truly and effectively assisted me with the return of the equipment and termination of the contract. Thank you!”

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Posted 2 years ago

“No thank you”

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Posted 2 years ago

“Your product is really helpful with dealing with a fall when I am alone and nobody is around to help me.”

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Posted 2 years ago

“I accidentally pressed my wrist band under water in my bath 🛀 and immediately got a phone call 📞 because I always keep my phone in the bathroom when I take a bath and shower, very impressed and thank you so much 🙏🏻”

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Posted 2 years ago

“Much larger than expected. Activated by shower water. When I called about it, was advised I shouldn't wear in shower. Not made aware of additional charges. I returned within 30 days and did get full refund.”

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Posted 2 years ago

Hello, We received your review and we apologize for any confusion or incorrect information you may have received. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. Our automatic fall detection is water resistant for the shower, and we do not have any hidden fees. Please let us know if there is anything we can do to help you regain confidence, and allow us to keep you covered in the future. You can reply to this message privately with your phone number, and we would be happy to give you a call. You can also reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 2 years ago

“Informative salesman, no high pressure and very polite with all my questions. Response for help, even though a few False Alerts, was very quick. Easy to install and set up.”

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Posted 2 years ago

“I assisted my 93-year-old mother in signing up for this alert system. The agent on the phone was very helpful and it was fairly easy to get started. I feel better knowing she has this since she lives alone in her home.”

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Posted 2 years ago

“i was very pleased with it. We really didn't have to use it but I felt comfortable having the service. thank you very much.”

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Posted 2 years ago

“the only thing, i dislike is my device is on base to keep it working all the time”

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Posted 2 years ago

Hi Dianna, We received your review and we apologize for the concerns you are having due to the battery life of the unit. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to all of our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“Mobile help has been very professional. I haven't had to request help yet.”

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Posted 2 years ago

“My stepfather fell around 12:15 am. He was contacted quickly by MobileHelp who dispatched the EMTs who assessed him and got him to the hospital. Without the fall alert, he probably would not have been found until late morning. MobileHelp notified me by phone to let me know what was going on.”

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Posted 2 years ago

“Than kful for the support I received from MobilHelp and know that it is working as it should,”

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Posted 2 years ago

“I bought into this program to be PROACTIVE as I live alone, yet in the past four days I had four false alarms just standing in line at the store, standing at a counter, walking friends to the door in my home and taking off my jacket. I am afraid to be normally active now!! Also told it should be worn at all times outside shirt/blouse! It looks like a car starting key fob in size, so that alone attracts attention, hanging from your neck! Best thing is the combination lock box for outside the door.”

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Posted 2 years ago

Hi Barbara, We have received your review; we are happy to see that you have been staying safe and that these have only been false alarms. But we certainly apologize for any inconvenience the incidents have caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to cancel false alarms with the Fall Detection pendant. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Very happy with my setup. Easy to use and feel secure when I am working outside in the garden.”

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Posted 2 years ago

“Telephone renewal of service was reasonablly smooth. Representative was able to find and view record of previous service, and renew service. Delivery of equipment was swift and complete.”

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Posted 2 years ago

“We just purchased MobilHelp and have not had to use it for an emergency. However, when we pushed the button accidentally the response was immediate. Also, I was notified that the battery was running low and then notified that the unit was disabled. My fault, had it in the charger upside down. I am glad we had these experiences because it showed me you are there and ready. Thank you.”

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Posted 2 years ago

“I dropped my pendant by accident and had Mobile respond with in minutes to see if there was a problem. I was surprised at the speed of their responce, thankfully it was not an emergency and I am impressed with their quick action”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews