MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,091 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The program has absolutely no benefit for me so I would like you to please cancel my membership in the program.”

Helpful Report

Posted 2 years ago

Hi Roger, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family

Posted 2 years ago

“I have only been on the plan a few short months and so far it's working out just fine. I have, on a rare occasion, been alerted that a fall was detected but So far it's always been a false alarm. They are quick to respond and very easy for me to just push the button to end the alert. Doesn't get much easier then that. Comfortable as well. I would recommend the Mobil Help alarm to anyone who lives alone or even just home alone for part of the day.”

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Posted 2 years ago

“It is a comfort to know I'm not without resources just because I live alone. In my first week I accidentally set it off and was inadvertently reassured to have a cell call, landline call, and police at the door. Everyone was very kind about the false alarm and even a bit of humor as the police departed and on radio anmounced "cancel car 54".”

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Posted 2 years ago

“Great service! Joan however dementia caused issues with her leaving the button alone! Thanks for working with the siblings.”

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Posted 2 years ago

“The setup and assistance is very good. There was a little trouble testing it at first, but it worked out.”

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Posted 2 years ago

“It takes awhile to get the system figured out but when you do it works great. I fell a few times and it picked up on the fall and contacted me on the device to figure out what happened it is very fast to react”

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Posted 2 years ago

“I believe your practice is deceptive to elderly people. We purchased a system for my mom and dad and when I cancelled on the cost of one system was $50 less than what I paid for 2. Will not promote or support your deceptive tactics. I am in the medical field and will not speak favorably of your company either. Your customer service rep however was very nice.”

Helpful Report

Posted 2 years ago

Hi Terri, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we are glad to see that you were able to speak with our Technical Support team about this concern. Please let us know if we can be of any further assistance. You can reply to this message privately with your phone number, and we would be happy to give you a call. You can also reach us directly by dialing 800-800-1710.

Posted 2 years ago

“Was in Hillsborough, N.C. and could not connect to center. Daughter lives in Hillsborough and has very bad cell reception. Tried testing a few times and could not reach center for help. They told me to report problem. Still not sure if Mobilhelp is right for us??”

Helpful Report

Posted 2 years ago

“I bought a system for my mom. I was glad that I was the one making the call because the salespeople are pretty aggressive and, at least the first one I talked to, kept going into his sales pitch rather than directly answering my questions. It sounds like they work on commission, which may drive this behavior. I then got a call or text every day for a week. I did end up buying the system. My mom needed it a week later when she fell. I don't know if the fall detection worked because she also pushed the alert button. MobileHelp spoke to her but she had trouble hearing. They contacted emergency services for her. I called customer service about the volume on the GPS unit (the base station has volume control but the GPS unit does not). Their records showed that MobileHelp had trouble hearing my mom, too. They offered to do a test but she's been in the hospital so hasn't been able to do that yet. I appreciate their willingness to do that. The salesguy insisted that the unit is "SO loud" but I helped set it up and test it and didn't think it was as loud as you'd expect for elderly people who may be hard of hearing. Overall, it worked and got my mom the help she needed. One star off for the other stuff.”

Helpful Report

Posted 2 years ago

“We are a new user and the help we have received from the staff was very helpful on setup. The documentation helps to understand the operation and controls with time. We are still getting used to the units individual uniqueness.”

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Posted 2 years ago

“Excellent device. Excellent service. Fair price. I highly recommend.”

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Posted 2 years ago

“I was very pleased with your service although it didn’t work out for my situation. The person I got it for declined to use it. However, the customer service was great and customer service truly and effectively assisted me with the return of the equipment and termination of the contract. Thank you!”

Helpful Report

Posted 2 years ago

“No thank you”

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Posted 2 years ago

“Your product is really helpful with dealing with a fall when I am alone and nobody is around to help me.”

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Posted 2 years ago

“I accidentally pressed my wrist band under water in my bath 🛀 and immediately got a phone call 📞 because I always keep my phone in the bathroom when I take a bath and shower, very impressed and thank you so much 🙏🏻”

Helpful Report

Posted 2 years ago

“Much larger than expected. Activated by shower water. When I called about it, was advised I shouldn't wear in shower. Not made aware of additional charges. I returned within 30 days and did get full refund.”

Helpful Report

Posted 2 years ago

Hello, We received your review and we apologize for any confusion or incorrect information you may have received. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. Our automatic fall detection is water resistant for the shower, and we do not have any hidden fees. Please let us know if there is anything we can do to help you regain confidence, and allow us to keep you covered in the future. You can reply to this message privately with your phone number, and we would be happy to give you a call. You can also reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 2 years ago

“Informative salesman, no high pressure and very polite with all my questions. Response for help, even though a few False Alerts, was very quick. Easy to install and set up.”

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Posted 2 years ago

“I assisted my 93-year-old mother in signing up for this alert system. The agent on the phone was very helpful and it was fairly easy to get started. I feel better knowing she has this since she lives alone in her home.”

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Posted 2 years ago

“i was very pleased with it. We really didn't have to use it but I felt comfortable having the service. thank you very much.”

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Posted 2 years ago

“the only thing, i dislike is my device is on base to keep it working all the time”

Helpful Report

Posted 2 years ago

Hi Dianna, We received your review and we apologize for the concerns you are having due to the battery life of the unit. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to all of our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

MobileHelp is rated 4.6 based on 4,091 reviews