MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,091 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contact was veery calm and helpful. Thank you, Ken's son”

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Posted 2 years ago

“This is my mom’s third Mobile Alert. She has had them I. The past and has returned them. Now she cannot as she wants to remain in her home and it is a condition to her staying home. When I ordered the Mobile Help this time, I assumed it was going to be the same equipment that came the other two times. My mom has been complaining that the alarm around her neck was too heavy. I couldn’t u Der stand her complaint. Finally, I called on Dec. 10 and found out that my mom had not received the small neck alarm. She has been wearing the larger one that normally goes in a purse or pocket. After zi called, I found out she did not get the smaller one and I had to pay $11+ to get her the small alarm. I was very surprised.”

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Posted 2 years ago

“Only have the system a few weeks, haven't had an emergency yet, thank God, but I do test it every Wednesday and it does work well. Customer service is outstanding. The few calls I made for tech help etc. Were handled very professionally . I am very pleased and would highly recommend it.”

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Posted 2 years ago

“I am still new to this company but so far its ok.”

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Posted 2 years ago

“Writing a review now is to soon since having the device.”

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Posted 2 years ago

“I was pleasantly surprised at how fast the Emergency crew arrived. They held me up and probably were gone within 15 minutes after they made sure I was OK.”

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Posted 2 years ago

“Very happy with your service and can sleep better at night knowing my Dad is being monitored for falls. Great customer service!!!”

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Posted 2 years ago

“operates as advertised. accidently tripped the device and it was cancelled easily. powers up very quickly after a days use and even after 2 days use.”

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Posted 2 years ago

“MobileHelp was very efficient in helping me enroll my 87 year old mother. She was about to leave rehab and needed protection to continue living independently. Too many of her friends had laid on a floor for hours and suffered while needing help. Resistance to use diminished after a couple of false alarms and a friendly voice reassured her.”

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Posted 2 years ago

“Fairly easy to set up. My father has dementia and was definitely overwhelmed with all the information. Basically told him to wear it and forget it.”

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Posted 2 years ago

“Product seems to be good just have a hard time convincing mom to keep it on”

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Posted 2 years ago

“My father wears the bracelet fall device. He has fallen several times, one of which was a bad fall, and it has never gone off. Granted, some of those falls may have been sliding to the floor, rather than falling.”

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Posted 2 years ago

Hi Larry, We received your review and we apologize for any issues you have been experiencing with your father's system. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I feel much safer now with my MobileHelp and fall detection system.”

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Posted 2 years ago

“This is new to me. Everything seems fine. Both times we tested the unit, the call was sent out immediately, but took about 3 minutes for the dispatcher to physically start speaking to my mom. I am still very pleased with the unit, and idea. Overall, I very much like the fact I went with Mobile Help. Thank you”

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Posted 2 years ago

“Received just what we needed for a reasonable price. Thank you.”

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Posted 2 years ago

“The system is great with all of the emergency buttons. Your company provided all of the buttons the neck,the wrist, the wall and the fall sensors. I would give the system an A+ rating.”

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Posted 2 years ago

“My problem with T-MOBIL help it generally takes them(TM)1to 2 hours to solve a simple.”

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Posted 2 years ago

Hi Leo, We received your review and we apologize for any inconvenience you have experienced, however it seems like this review is for the wrong company. This is MobileHelp, we provide personal emergency response systems and we pride ourselves in providing a great experience to all our customers; we want to make sure you receive nothing less. Please do not hesitate to contact us if you have any questions or concerns we can help resolve. You can reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“Just started with MobileHelp and so far been completely satisfied. Easy to set up and understand. It is very thorough. Joanne”

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Posted 2 years ago

“The wrist button is ok, however taking the station with me Ever where I go is an issue. A problem when I go Swimming. When I go biking can take it in a bag. I maybe too active for what the MobileHelp was Designed.”

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Posted 2 years ago

“Excellent service. It works very well, what more can I say? My sister wears the pendant and she has set it off accidentally more than a couple of times (sorry!) but the response is quick and reliable. We have not yet had an emergency since the original fall that pushed me to find help for her. I think it's working very well. I have no complaints at all.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,091 reviews