MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,091 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It gives me a sense of security When I am out and about. My wife has had a number of falls and the response from Mobile Help has been excellent.”

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Posted 2 years ago

“Fast and helpful”

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Posted 2 years ago

“Wait times seem to be a bit long if all reps are on emergency calls. All else has been acceptable.”

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Posted 2 years ago

“i feel safe when i go out while iam here i want you to know when you take a pampayment out of my bank account it has to be second wensday of each month”

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Posted 2 years ago

“Rep was excellent, he keep our conversation on an even keel , well spoken and kept me at ease he is a credit to your company”

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Posted 2 years ago

“It's difficult to review when we haven't needed to use it”

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Posted 2 years ago

Hello, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. We are happy to know that you have been staying safe as you continue to be covered with our system in case of an emergency. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“My pendant includes a fall alert. This is the reason I chose Mobile Help. I fall a lot and can't seem to get up. It doesn't stop the falls but I feel safe knowing someone can help me get up.”

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Posted 2 years ago

“Ive had a few false alarms and they have been real good about answering right away. Ive never had to h ave real help but I have confidence they will be of help immediately. Thank you, Dorothy Garrett”

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Posted 2 years ago

“When I had to call them they were very helpful and very courteous. Thank you so much.”

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Posted 2 years ago

“I contacted MobileHelp as I was concerned for my mother's safety. They could not have been more helpful. I ordered the device, received it and set it up with no problem. Unfortunately, my mom needed more constant care so, we had to go a different route. MobileHelp Made it so easy to return and I received a full refund. What a great company to do business with.”

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Posted 2 years ago

“Great response time. Pleasant team. Paramedics wrapped in an Ace bandage. Paramedics lifted me from the floor and into my wheelchair .”

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Posted 2 years ago

“I am very pleased that my wife ordered my MobileHelp for me. I am unsteady on my feet and this could be a lifesaver if I fall and she is not around.”

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Posted 2 years ago

“Customer service was a great help solving my situation!”

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Posted 2 years ago

“Find a rapid response....even tho a false alarm”

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Posted 2 years ago

“After the bad fall I had in the middle of the night and lay in the floor 3 hours, I knew I had to get some for emergencies. I checked around but the prices were too high, then I found this in the AARP Magazine. called and they explained everything to me, so I ordered it”

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Posted 2 years ago

“I can not give a judgement on MobileHelp as I have not had to use it, thank goodness. The help when I purchased the service was extremely helpful and answered all of my concerns. My hope is that I can avoid ever using it but feel assured it is there if needed.”

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Posted 2 years ago

“My pendant is a little bit too sensitive to any sudden movement.”

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Posted 2 years ago

“I was lied to--told that I had a 30-day trial period when my bank account would not be debited. WRONG! I returned my equipment as an unopened box. It took more than two weeks to get my refund--it was refunded, debited again, and several days later it was finally in my account to stay. I won't do business with deceptive companies.”

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Posted 2 years ago

Hi Morva, We received your review and we apologize for any issues you have experienced receiving your full refund at the time of cancellation. We do have a 30 day risk free trial period. Within this period you may cancel for a full refund. At MobileHelp we pride ourselves in providing a great experience to our customers and we apologize again if you received anything less. We see that you have received the full refund, but please let us know if there is anything we can do to help you regain confidence in our coverage. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 2 years ago

“I have been very impressed with the quick response anytime the pendant button is pushed. Sometimes my mother accidentally pushes it and they are on there immediately. Our introduction to this system has been easy.”

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Posted 2 years ago

“All representatives were polite. All knowledgeable. Awesome group of people.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,091 reviews