MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,091 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very satisfied with Mobile Help. I fell in my driveway and they were there in a matter of minutes to help me up. Also, My AFIB caused my heart to beat very hard and they took me to the hospital.”

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Posted 2 years ago

“Excellent company and there is help immediately”

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Posted 2 years ago

“I'm very new to the service and have no experiences upon which to reflect. I simply have nothing to rate.”

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Posted 2 years ago

“Excellent service. It detected a fall right after my dad started to wear it. They immediately called my brother. Thx for keeping my dad safe!”

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Posted 2 years ago

“This is the best choice! Goes above and beyond other fall alerts out there. Love the lock with key for EMS. Very easy to use and awesome tech support. I would 110% recommend this Mobile Help Alert!”

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Posted 2 years ago

“I set up this Mobile Help account for my 92-year old Mother. Two weeks later, she had the occasion to press the button after being unable to get out of bed due to severe abdominal pain. She asked the operator to call me and requested an ambulance. I was immediately texted and called very quickly. The Easton, MA Fire Rescue Squad arrived and transported my Mother to a local hospital where I met her in the Emergency Room. She ended up having a UTI; the first one in her entire life.”

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Posted 2 years ago

“I am new to MobileHelp. A very nice and patient technician walked me step by step on set up. Thanks.”

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Posted 2 years ago

“MobileHelp has certainly put my mind at ease! unfortunately last call to you was a false alarm but I was happy when you called me and I was able to tell you so that you could stop the emergency services”

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Posted 2 years ago

“Relieved to know my dad has the freedom to move about around the yard.”

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Posted 2 years ago

“When I was looking for getting a life alert for my mother I talked to different businesses and you helped me to get what I needed for my mother thank you”

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Posted 2 years ago

“It's been very disappointing since buying a 1 year subscription with your business. The booklet is confusing in parts, I have called for technical help and left a message to receive a call back when it was 'my turn' never to hear back, received a call last night asking me to join and asking for help only to have the call drop, I expected more and wonder as I write this if I will be contacted at all about the content.”

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Posted 2 years ago

Hi Erica, We received your review and we are sorry to hear that you have not received the requested callback. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Great customer service”

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Posted 2 years ago

“Peace of mind”

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Posted 2 years ago

“I haven't had to use Mobile Help yet.”

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Posted 2 years ago

“They haven't refunded my money yet??? Just talked to customer service and they have processed my refund Thank you”

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Posted 2 years ago

“I have only had the device about 2 months, so I am still getting used to putting it on. Some days I forget and think that I don't need it around the house, but that's when I should have it on.”

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Posted 2 years ago

“I am so glad to find out you cancancel the call when you accidently touch the the device”

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Posted 2 years ago

“I am enjoying using mobile help.”

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Posted 2 years ago

“Fine company with which to do business. Every contact and transaction was conducted in both a business-like and friendly manner.”

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Posted 2 years ago

“I am a new client of MobileHelp. When I first called the Customer Support line for information, the agent was very personable, professional, and kind. I have had the system for only a few weeks, but have been pleased with it. The first test on the components of the system was completed with no difficulties.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,091 reviews