MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,091 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Polite, kind and very helpful. Always professional and eager to help in any way.”

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Posted 2 years ago

“The actual device is very heavy! Wish it was smaller!”

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Posted 2 years ago

Hi Helga, We received your review and we are sorry to hear that the equipment you currently have has not been comfortable to wear. Our Technical Support team will be happy to help resolve this issue and provide you with any equipment that will better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I have been satisfied with your service. You quickly replaced an alert button that was faulty. All of your representatives have been very helpful, friendly, and patient with this senior citizen's questions. I really appreciate that! Fortunately I haven't had any emergencies thus far, but I do have peace of mind knowing that help is available. Thanks!”

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Posted 2 years ago

“The fall alert is faulty. It goes off when I haven't fallen and it didn't go off both times when I actually did fall on my driveway and another time in my home. I feel that this is an important feature and this problem should be looked into. Other than that the system seems to work OK.”

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Posted 2 years ago

Hi Joe, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I have had to change my service from total service (outside) to inside a few times and they have been willing to help each time. Very graciously.”

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Posted 2 years ago

“The people at Mobile Help have proven to be very alert and helpful when needed. The system is marvelous it is very sensitive. I would recommend it to anyone, the price is affordable, no long-term contract.”

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Posted 2 years ago

“The button is around my neck and I am pleased.”

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Posted 2 years ago

“Mobile Help responded immediately to a possible fall.”

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Posted 2 years ago

“The people were great, and the equipment was great, but I had to return everything because I don't have good enough AT&T service at my home. They don't have another cell carrier they can use.”

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Posted 2 years ago

“Friendly helpful staff. Easy to use/ set up equipment.”

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Posted 2 years ago

“The necklace piece is set off a few times a month just from movement. Ve”

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Posted 2 years ago

Hello, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I m HAPPY I HAVE 5HIS AL3RT I FALL WALKING AND I IF,NO ONE IS THERE TO HELP I CAN REALY ON THIS BUTTON”

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Posted 2 years ago

“Very helpful. I live alone in a two story home. The lockbox made it more comfortable knowing the EMT's have the combo and would have entry to my home if I was unable to ge to the front door to open it.”

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Posted 2 years ago

“Very helpful, concise without being coercive. My dad accidentally set of the alarm and they were very prompt in answering. Farris was wonderfully helpful, gave me time to weigh cost options, professional and kind.”

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Posted 2 years ago

“The only complaint I have so far with the MobileHelp service button is that it is too sensitive and goes off too easily. It went off when I set it down in the charger station and it also went off when I set it down in the cup holder of my vehicle. I did not press the button in either of these instances! I do not want to wear it at night for fear I will set it off just by turning over in bed so I hang it beside my bed within reach.”

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Posted 2 years ago

“Dealt with courtesy, patience, and professionalism by the representatives. The mobile device is well designed and reliable.”

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Posted 2 years ago

“Fell down the first day I had the device. I pushed the button and told the operator I had fallen in my house and needed help. They notified the paramedics who arrived and helped me to my feet. The entire process for me was 10 minutes. I am extremely satisfied with the product.”

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Posted 2 years ago

“Haven't you figured out yet that I returned the unit?!!”

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Posted 2 years ago

Hello, We received your review and we are sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. If you have not yet received the automated call informing you of the equipment receipt, please to not hesitate to contact our Customer Service team for further assistance with the cancellation. We would also be happy to discuss alternative systems that may better suit your needs. Our Customer Service team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Great safety device, potentially life saving.”

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Posted 2 years ago

“I don’t even notice that I am wearing a monitor, unless I accidentally bump it or drop it. My only concern is that I Have not figured out a way to put a pretty chain on it instead of the black cord. I am very happy I have it”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,091 reviews