MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,095 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a product for my elderly father. We received the product but circumstances changed and my father went into a hospice facility. I returned the product and it was received on Oct. 11th. It is Nov. 8th and I still have no refund. I have reached out to customer care several times. The first time I was told it would take 30 days. After waiting 2 weeks I called again and was told that they attempted to expedite refund back to the card but it was not being accepted. My bank indicated no issues on their end. On the 3rd call, I was advised that a check was sent. Unfortunately, since no one communicated this to me before doing it, the check was now headed to the wrong address as I had moved during all this. Today I spoke with customer care and they said they would stop payment on the first check and send another to the correct address. They also said it would take 7 to 14 business days to be received. I advised that this was unacceptable and they needed to expedite the check to ensure the refund is completed within their 30 day policy. Customer care and a supervisor said they could not do that. I still have no refund. Do not order from this company. They may have a great product but their customer care is awful.”

Helpful Report

Posted 2 years ago

Hi William, We received your review and we apologize for any inconvenience you have experienced cancellation process. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we are glad to see that you were able to speak with one of our representatives for help resolving this issue. Our records show that the check was mailed on 11/15/2022 with expedited overnight delivery. Our Customer Service team left you a voicemail message with the tracking information. Please let us know if any further assistance is needed and we will be more than happy to help. You can reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Last week my mother accidentally activated her pendant against her table edge. Your personal were guick to respond both to her and myself. One person was talking to my mom and another was calling me to make sure she was alright. She was fine and they canceled the EMS response. We are pleased to know that Mobilehelp works well and is very efficient with their services! Thanks, Steve R.”

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Posted 2 years ago

“I never got to use it because, before we could set it up, my uncle died. My aunt had the system and loved it. By the way, the company submitted my refund as promised.”

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Posted 2 years ago

“Great Help!!! Took”

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Posted 2 years ago

“Polite, kind and very helpful. Always professional and eager to help in any way.”

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Posted 2 years ago

“The actual device is very heavy! Wish it was smaller!”

Helpful Report

Posted 2 years ago

Hi Helga, We received your review and we are sorry to hear that the equipment you currently have has not been comfortable to wear. Our Technical Support team will be happy to help resolve this issue and provide you with any equipment that will better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I have been satisfied with your service. You quickly replaced an alert button that was faulty. All of your representatives have been very helpful, friendly, and patient with this senior citizen's questions. I really appreciate that! Fortunately I haven't had any emergencies thus far, but I do have peace of mind knowing that help is available. Thanks!”

Helpful Report

Posted 2 years ago

“The fall alert is faulty. It goes off when I haven't fallen and it didn't go off both times when I actually did fall on my driveway and another time in my home. I feel that this is an important feature and this problem should be looked into. Other than that the system seems to work OK.”

Helpful Report

Posted 2 years ago

Hi Joe, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I have had to change my service from total service (outside) to inside a few times and they have been willing to help each time. Very graciously.”

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Posted 2 years ago

“The people at Mobile Help have proven to be very alert and helpful when needed. The system is marvelous it is very sensitive. I would recommend it to anyone, the price is affordable, no long-term contract.”

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Posted 2 years ago

“The button is around my neck and I am pleased.”

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Posted 2 years ago

“Mobile Help responded immediately to a possible fall.”

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Posted 2 years ago

“The people were great, and the equipment was great, but I had to return everything because I don't have good enough AT&T service at my home. They don't have another cell carrier they can use.”

Helpful Report

Posted 2 years ago

“Friendly helpful staff. Easy to use/ set up equipment.”

Helpful Report

Posted 2 years ago

“The necklace piece is set off a few times a month just from movement. Ve”

Helpful Report

Posted 2 years ago

Hello, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I m HAPPY I HAVE 5HIS AL3RT I FALL WALKING AND I IF,NO ONE IS THERE TO HELP I CAN REALY ON THIS BUTTON”

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Posted 2 years ago

“Very helpful. I live alone in a two story home. The lockbox made it more comfortable knowing the EMT's have the combo and would have entry to my home if I was unable to ge to the front door to open it.”

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Posted 2 years ago

“Very helpful, concise without being coercive. My dad accidentally set of the alarm and they were very prompt in answering. Farris was wonderfully helpful, gave me time to weigh cost options, professional and kind.”

Helpful Report

Posted 2 years ago

“The only complaint I have so far with the MobileHelp service button is that it is too sensitive and goes off too easily. It went off when I set it down in the charger station and it also went off when I set it down in the cup holder of my vehicle. I did not press the button in either of these instances! I do not want to wear it at night for fear I will set it off just by turning over in bed so I hang it beside my bed within reach.”

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Posted 2 years ago

“Dealt with courtesy, patience, and professionalism by the representatives. The mobile device is well designed and reliable.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,095 reviews