MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,091 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife recently gave MobileHelp a trial. Everything was as expected, a positive experience all around, but she felt it wasn’t for her right now. When she’s ready we’ll be back! We had paid for a year’s subscription and were refunded in full.”

Helpful Report

Posted 2 years ago

“Great product and service is wonderful. Monitoring is great, she banged the unit against the clothes washer and they called to make sure she was okay. Best thing she's gotten in years.”

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Posted 2 years ago

“My 92 year old mom lives with me & MobileHelp has given her the confidence to venture outside while I'm away at work. It gives me peace of mind that she has a way to easily call for help should she need it! Thanks MobileHelp!”

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Posted 2 years ago

“If i had my way i send this back, it goes off when you least expect it to.”

Helpful Report

Posted 2 years ago

Hi Laurie, We received your review and we apologize for the issues you are experiencing due to the false alarms. Our Technical Support team will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I like the ease in which to order and receive the product. I also needed a little bit of assistance to set it up and received immediate help over the phone to do so.”

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Posted 2 years ago

“I purchased this unit for my older brother, who is 84. He and his wife, who is 83, live in their home alone. He has fallen several times and due to his size found it difficult to regain his footing. This device relieves a lot of worry on their part and their Son's part. There have been a few false alarms which he immediately canceled. The unit is working well Thank You”

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Posted 2 years ago

“great to work with”

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Posted 2 years ago

“I ordered and wore the Help appliance. Too bulky and sensitive. Called company and no problenm sending back Refund due as within 30 days. Sounded so accommodating and helpful. I sent back with info sent me. Had to pay as instructions directed to ups too difficult for me to reach. Then I get different mailing labels, and again more. I cannot find a refund on my charge card. I hope your business is not a scam to take advantage of the elderly. I cannot get a different help service until I get a refund You should give instructions to followed in your first letter. I feel frightened that you are just another company taking advantage of the elderly and isolated. If I am mistaken please let me know when refund will be given.”

Helpful Report

Posted 2 years ago

Hi Ann, We have received your review and we apologize for any inconvenience you have experienced during the cancellation process. Our records indicate that the full refund was issued back to your original form of payment on 10/7/2022. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. Please let us know if you have any questions regarding this refund and we will be more than happy to assist. You can reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“All I can say is that I like the looks of the Unit but never had to use it so I really can say very much”

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Posted 2 years ago

“The first several times my father in law had to use his device it worked awesome... today however was a totally different situation. My husband and I are both first responders and heard the page for ems to go to my father in laws address.....we were there for 12 minutes BEFORE they even called his number and half an hour before the team got the text that he had fallen.”

Helpful Report

Posted 2 years ago

Hello, We received your review and we apologize for the longer than normal response time you have experienced. Thank you for bringing this incident to our attention. At MobileHelp, your safety is our number one priority, and our Technical Support team will be happy to look into this for you to help prevent any issues going forward. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, and thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“The family got this for my mother in law. We have not had to use it yet, but it did set up easily. My frustration is trying to get into my account to add/change information. Tried to reset password, and no email reset was sent.”

Helpful Report

Posted 2 years ago

Hello, We received your review and we apologize for any inconvenience you have experienced with accessing the online portal. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. Our Technical Support team will be happy to assist with resolving this issue. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, and thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I would not recommend this product.”

Helpful Report

Posted 2 years ago

Hi Rhonda, We have received your review and we apologize for any issues you have experienced with our coverage. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers and we would be more than happy to have one of our representatives give you a call to help resolve any issues you are experiencing. What would be the best number for us to reach you on? Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“First button malfunctioned. Hoping new one will work. Have to wait WAY too long to talk to a Tech person. They never did call back as I was told they would.. I had to call again in the a.m. Everyone I spoke to was very nice but button has to work to be trusted.”

Helpful Report

Posted 2 years ago

Hi Sandy, We have received your review and we apologize for the inconvenience you have experienced with the equipment. We are glad to see that you have already spoken with our Technical Support team for assistance with obtaining a replacement. At MobileHelp, your safety is our number one priority, please do not hesitate to get back in touch with us if any further assistance is needed. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“My wife, the user, has been in a nursing facility since we got your service. We hope to have her home in a month or so and will then evaluate the service”

Helpful Report

Posted 2 years ago

Hi Stanley, We received your review and we hope that your wife is able to return home soon and in good health. At MobileHelp we pride ourselves in providing a great experience and peace of mind to all of our customers, and we want to make sure you receive nothing less. Please let us know if you have any questions, or if there is anything we can do to earn a higher score. You can reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I was very pleased with the help and information that Mobile Help gave me. I am not a tech savvy person. They were very patient with me all during the call.”

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Posted 2 years ago

“So far very pleased. Had no emergency yet to test if system is working.”

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Posted 2 years ago

“I switched several months ago from a unit that only worked in the home. Since I have very poor balance, Mobile Help provides safety in my home and anywhere outside the home. The unit is also safe to wear in the shower and not stuck on the wall. The unit is somewhat large, but you get used to it. Customer Service was very helpful.”

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Posted 2 years ago

“My husband and I are new users of the MobileDUO. I have had to contact Technical Support on a couple of occasions and they were very courteous and helpful. Everyone I have spoken to since enrolling with MobileHeip have been understanding.”

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Posted 2 years ago

“I had only had my MobileHelp about a week when I fell and broke my arm. Someone was there for me immediately and they had an ambulance to me within 10 minutes. Saved me much suffering!!!!”

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Posted 2 years ago

“I don’t want To Keep this product. Please send me instructions to return it”

Helpful Report

Posted 2 years ago

Hi Susan, We received your review and as a valued part of our MobileHelp family we are sorry to see you go. Our Customer Service team would be more than happy to provide you with the cancellation instructions for your account. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

MobileHelp is rated 4.6 based on 4,091 reviews