MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,091 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very understanding about accidentally activating system”

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Posted 2 years ago

“easy to use, watch and pendant comfortable. station takes up no space.”

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Posted 2 years ago

“First of all, I like the sense of security I now have for less than $1.27 a day. Next, I have caused the "Fall Alert" to activate 3 or 4 times in the 3 months I have been using MobileHelp, it activated once when I leaned over to pick up a magazine on the floor and straightened up quickly and it bumped against my chest. Every time it activated an operator was talking to me in 5 or 6 seconds and one time when I didn't respond quickly to state I was ok in less than 30 seconds MobileHelp was ringing my phone. I am very pleased to be using their service.”

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Posted 2 years ago

“i am very pleased with your service. i just enrolled my sister in your service. she seemed very happy with your service.”

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Posted 2 years ago

“My experience with MobileHelp from my initial phone call to the present time has been exceptional. The registration process was explained and easy to complete. I have called with questions and always received a pleasant voice to help me. I would highly recommend MobileHelp. Bottom Line - I feel secure having same!”

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Posted 2 years ago

“Not enough info for beginners on husband and wife both having a unit..I found out thtold to me when I called customer service and at a message sent from my husband if I was more than 300 feet would not come in my phone This was explained and since we are new at this I was glad to know this Thanks”

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Posted 2 years ago

“Answered all my concerns”

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Posted 2 years ago

“I have had Mobile Help for about 6 weeks, fortunately, have not had to call.”

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Posted 2 years ago

“My first experience on the phone when I called to get information was very helpful. The first thing I was asked was, "Do you have a pacemaker?". I do have a pacemaker and I felt very secure in the fact that it was the first thing considered in helping me get the correct medical help equipment. I have been using it for about a month now and am very happy with it. Whenever I call to ask questions or to check that everything is working properly, everyone I have spoken to has been very helpful and pleasant to talk to.”

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Posted 2 years ago

“They have been very responsive and helpful, just wish the battery was longer lasting. Having to charge every few days.”

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Posted 2 years ago

“Returned ,too clumbersom equitment”

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Posted 2 years ago

Hello, We received your review and we are sorry to hear that you did not find the equipment comfortable. We do offer a variety of different systems, and we would be happy to help you find one that would better suit your lifestyles. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. We would be more than happy to welcome you back into our MobileHelp family. You can reach us directly by dialing 800-800-1710.

Posted 2 years ago

“I helped my mom order one and decided to order one for myself since we are both widows. We both have accidentally set it off and the response time is EXCELLENT!!! It has proven to make us both feel safer about being alone at times. My mom is 86 and I am 66 and that is a real comfort knowing in case of emergency help is on the way.”

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Posted 2 years ago

“Absolutely love MobilHelp! Biggest bang for your money without breaking the bank. Bought for my mother with Alzheimer's. Their service is dependable and gives me peace of mind.”

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Posted 2 years ago

“No problems so far and has been worn everyday since we've gotten it!”

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Posted 2 years ago

“Fortunately, I have not had the need to use MobileHelp as yet, but I did test the product last week and things tested fine.”

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Posted 2 years ago

“Wonderful gives me peace of mind I can leave hubby while running an errand he falls a lot knowing help is on the way.They notefi me right away The people are very nice and patience with you if you accidently hit the button.Works like a charm You will be very happy with MobileHelp worth every penny”

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Posted 2 years ago

“Excellent customer service, reasonable price. Response time is slightly delayed but only by a minute or so. Equipment is very user-friendly.”

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Posted 2 years ago

“Very good product. Great for my mother”

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Posted 2 years ago

“I do not like that my son was contacted just because my battery was (so called low). Also because my battery was low after less than 2 days, was that the manual says 4 days.”

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Posted 2 years ago

Hi Rick, We received your review and we apologize for any inconvenience you have experienced with the equipment. Our Technical Support team is always happy to help with updating the notification settings for low battery, as well as provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to all of our customers, and we want to make sure you receive nothing less. Please let us know if there is anything we can do to keep you covered in the future. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 2 years ago

“It has helped me with insecure feelings of falling”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,091 reviews