MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first experience on the phone when I called to get information was very helpful. The first thing I was asked was, "Do you have a pacemaker?". I do have a pacemaker and I felt very secure in the fact that it was the first thing considered in helping me get the correct medical help equipment. I have been using it for about a month now and am very happy with it. Whenever I call to ask questions or to check that everything is working properly, everyone I have spoken to has been very helpful and pleasant to talk to.”

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Posted 2 years ago

“They have been very responsive and helpful, just wish the battery was longer lasting. Having to charge every few days.”

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Posted 2 years ago

“Returned ,too clumbersom equitment”

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Posted 2 years ago

Hello, We received your review and we are sorry to hear that you did not find the equipment comfortable. We do offer a variety of different systems, and we would be happy to help you find one that would better suit your lifestyles. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. We would be more than happy to welcome you back into our MobileHelp family. You can reach us directly by dialing 800-800-1710.

Posted 2 years ago

“I helped my mom order one and decided to order one for myself since we are both widows. We both have accidentally set it off and the response time is EXCELLENT!!! It has proven to make us both feel safer about being alone at times. My mom is 86 and I am 66 and that is a real comfort knowing in case of emergency help is on the way.”

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Posted 2 years ago

“Absolutely love MobilHelp! Biggest bang for your money without breaking the bank. Bought for my mother with Alzheimer's. Their service is dependable and gives me peace of mind.”

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Posted 2 years ago

“No problems so far and has been worn everyday since we've gotten it!”

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Posted 2 years ago

“Fortunately, I have not had the need to use MobileHelp as yet, but I did test the product last week and things tested fine.”

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Posted 2 years ago

“Wonderful gives me peace of mind I can leave hubby while running an errand he falls a lot knowing help is on the way.They notefi me right away The people are very nice and patience with you if you accidently hit the button.Works like a charm You will be very happy with MobileHelp worth every penny”

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Posted 2 years ago

“Excellent customer service, reasonable price. Response time is slightly delayed but only by a minute or so. Equipment is very user-friendly.”

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Posted 2 years ago

“Very good product. Great for my mother”

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Posted 2 years ago

“I do not like that my son was contacted just because my battery was (so called low). Also because my battery was low after less than 2 days, was that the manual says 4 days.”

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Posted 2 years ago

Hi Rick, We received your review and we apologize for any inconvenience you have experienced with the equipment. Our Technical Support team is always happy to help with updating the notification settings for low battery, as well as provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to all of our customers, and we want to make sure you receive nothing less. Please let us know if there is anything we can do to keep you covered in the future. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 2 years ago

“It has helped me with insecure feelings of falling”

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Posted 2 years ago

“It’s Work For me I Like It”

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Posted 2 years ago

“Good customer service. Had issue at the beginning but they made things right. I highly recommend them.”

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Posted 2 years ago

“So far, so good.”

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Posted 2 years ago

“I was very happy with Mobile Help co. They answered all my questions and I had the system the next day and it was easy to install. My husband passed away on 8/5/2022 and I now live alone and I will be 89 in November and sometimes I am not steady on my feet. I feel so safe now that I have my watch on and if I fall I can get help. Thank you.”

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Posted 2 years ago

“Thus far I’ve enjoyed the security of having my Mobile Health System. The company has been very helpful in setting up my home equipment.”

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Posted 2 years ago

“Was quick to respond to a question regarding short life span of my battery. My unit was requiring recharging every 48 hours, when originally told it would last 5 days. Mobile Help sent a replacement within 5 days. Haven't received as of yet... but assume will!”

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Posted 2 years ago

“So far I am pleased with my meter. I was concerned about falling in the shower so I'm thankful it is waterproof. My only complaint is it a littlle heavier than I would like, but I will get used to it, Thanks”

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Posted 2 years ago

“The call center became friends with my mom as many times as she reached out to them for help. If mom were still with us, they’d know her better & better & better. Call center did a great job helping my mom.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews