MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,091 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s Work For me I Like It”

Helpful Report

Posted 2 years ago

“Good customer service. Had issue at the beginning but they made things right. I highly recommend them.”

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Posted 2 years ago

“So far, so good.”

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Posted 2 years ago

“I was very happy with Mobile Help co. They answered all my questions and I had the system the next day and it was easy to install. My husband passed away on 8/5/2022 and I now live alone and I will be 89 in November and sometimes I am not steady on my feet. I feel so safe now that I have my watch on and if I fall I can get help. Thank you.”

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Posted 2 years ago

“Thus far I’ve enjoyed the security of having my Mobile Health System. The company has been very helpful in setting up my home equipment.”

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Posted 2 years ago

“Was quick to respond to a question regarding short life span of my battery. My unit was requiring recharging every 48 hours, when originally told it would last 5 days. Mobile Help sent a replacement within 5 days. Haven't received as of yet... but assume will!”

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Posted 2 years ago

“So far I am pleased with my meter. I was concerned about falling in the shower so I'm thankful it is waterproof. My only complaint is it a littlle heavier than I would like, but I will get used to it, Thanks”

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Posted 2 years ago

“The call center became friends with my mom as many times as she reached out to them for help. If mom were still with us, they’d know her better & better & better. Call center did a great job helping my mom.”

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Posted 2 years ago

“The actual intended service was good, it’s the 30 day trial part that got me that was frustrating.”

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Posted 2 years ago

Hi Norma, We have received your review and we are happy to hear that you were satisfied with our coverage. We certainly apologize for any inconvenience you have experienced during the cancellation process. Our records indicate that the equipment was received and the account closed within our 30 day trial period. A full refund was issued back to your original form of payment. It may take a few days for this to reflect on your bank account, but please do not hesitate to contact us if you have any questions or concerns. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can reach us directly at 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“We had a disastrous experience with Mobile Help in VT on October 1st. My name is Dr Hoffer...the patient is Axel Hoffer. How do I reach a supervisor to issue a complaint? Please advise, Thank you. Dr Anita P Hoffer aphoffer@gmail,com”

Helpful Report

Posted 2 years ago

Hi Axel, We received your review and we apologize for any issues you have experienced. Our Technical Support team will be happy to look into this incident with you and resolve any issues. At MobileHelp we pride ourselves in providing a great experience and peace of mind to all of our customers, and we want to make sure you receive nothing less. One of our representatives will be contacting you for further assistance with the account. You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I ordered this unit because I was worried about my wife falling. When I put it on her, she was laying down and accidentally hit the button, and we received a call within thirty seconds. I decided that I would only put it on her when she was up. But it was very assuring to know that MobileHelp was monitoring it just the same. I am very happy that I made this decision.”

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Posted 2 years ago

“System fails to connect to the tower in our area. For us, this is a common problem ie we live in the mountains that often block signals with our C-phone, Smart Phone etc. Common to experience dropped calls due to weak signals.”

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Posted 2 years ago

Hello, We have received your review and we are sorry to hear that the cellular coverage in your area was not sufficient for coverage with our cellular systems. At MobileHelp, your safety is our number one priority, and we do offer a landline based system for home coverage where a landline phone connection is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710.

Posted 2 years ago

“Everyone I spoke was polite and well informed about the product they were selling or activating. I was very happy with the company and intend to call them again for another unit.”

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Posted 2 years ago

“So far so good”

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Posted 2 years ago

“Have not used MobileHelp. Peace of mind knowing that I can if necessary.”

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Posted 2 years ago

“Jeremy was most helpful and did a great job for us. wish we had him for all of our technical problems.”

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Posted 2 years ago

“Professional, complete assistance.”

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Posted 2 years ago

“Set up was easy with the help and testing gave confidence that in the event of an emergency it would be easy to get help. The power was out about 16 hours due to hurricane Ian and the unit still remained on with the battery back up.”

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Posted 2 years ago

“This company was extremely easy to work with. I was super impressed with how straightforward they were and there were no hidden fees. We had to return the device only one month after we received it as my family member the unit was for passed away. MobileHelp did not ask any questions and quickly refunded my money. I would 100% recommend and choose them again.”

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Posted 2 years ago

“Great customer service! Arrived very quickly!”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,091 reviews