MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,091 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1) I had a billing issue that promised to be resolved but I have to wait until the next billing cycle to see results. 2) I chose Mobil Health for its monthly payment of $19.95/m but nowhere in the description did it say that the price is only for one year. That's why I'm giving it a three-star rating.”

Helpful Report

Posted 2 years ago

Hi Rachel, We received your review and we apologize if this information was not clarified as it should have at the time of your order. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are glad to see that you were able to connect with our Customer Service team for help resolving these issues. Please let us know if we can provide any further assistance. You can reach us directly by at 877-827-6207. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I have nothing to compare it”

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Posted 2 years ago

“service people are very nice. if i ever need help i know its there and quick.”

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Posted 2 years ago

“Working great,everyone very helpful”

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Posted 2 years ago

“Mobile help really works and they are helpfull to my 88 yr old Mom.”

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Posted 2 years ago

“I highly recommend MobileHelp over other similiar services. They have been very thorough and caring regarding my mother-in laws needs and care. The equipment thus far has operated reliably. MobileHelp is a value and I'd recommend them to anyone concerned about a loved one.”

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Posted 2 years ago

“It appears to be a good system. A question ---I shower wearing the pendant, is there any problem with doing that? Basically I wear the pendant 24x7. Please advise in writing (email or letter)”

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Posted 2 years ago

“The people at MobileHelp were very helpful and worked with our situation! I would highly recommend them for guidance and assistance through this process. We only used them a short time, but we were satisfied with the service we received.”

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Posted 2 years ago

“They were great! Sent it to us right away”

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Posted 2 years ago

“My question was answered and explained very well with kind patience that I really appreciate. Thank you.”

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Posted 2 years ago

“I thought the device charge would last five days, and it only last two days. Also the fall detection is awfully sensitive. My device has alerted me several times that they detected a fall when it just flopped against my chest and that’s it.”

Helpful Report

Posted 2 years ago

Hi, We received your review and we apologize for the issues you are experiencing with your equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“you owe me a refund”

Helpful Report

Posted 2 years ago

Hi Joanne, We received your review and we apologize for any issues you have experienced with the refund process. The date the equipment is returned and received at our warehouse would mark the cancellation date for your account, and any refund due is issued within 30 days from the cancellation date. We are glad to see that you were able to connect with our Customer Service team for assistance with an expedited refund in this case. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Please let us know if we can be of any further assistance, or if there is anything we can do to help keep you or a loved one safe in the future. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“When device went off by accident we received a call promptly.”

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Posted 2 years ago

“TAMMY IN TECH VERY HELPFUL...HOPEFULLY WHEN PRESS FOR HELP RESPOND IN A COUPLE RINGS INSTEAD 5 OR 6 SHE SAID REBOOTED.VERY FRIENDLY & PATIENT”

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Posted 2 years ago

“I am pretty new to MobileHelp. Service for TESTING the equipment is very helpful. So far I have not needed to use the Emergency bottom but It is relaxing to know that it is available any time, if I need it,”

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Posted 2 years ago

“Everything we were told when we decided to switch over from alert one was on the level. They have kept up to their part of the service they supply. Price was better and service is just as good. Highly recommend this company to anyone in need”

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Posted 2 years ago

“I have been satisfied with answering my questions, for the quick help when I called.”

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Posted 2 years ago

“So far have not needed help but gives peace of mind if I do need it”

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Posted 2 years ago

“It is a lot to get used to it. I don't like the fact I have to pack base when I go on an overnight trip. I do like the door knob reminder to wear the necklace.”

Helpful Report

Posted 2 years ago

Hi Nola, We received your review and we apologize for any inconvenience you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with any equipment inquires? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I haven't had my mobile device for very long and have not needed their services thus far. I feel confident wearing the device daily just knowing they are available if something happens to me as I live alone. I did accidentally set off the alarm and had to be instructed as to how to cancel the call.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,091 reviews