MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,091 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The reps were so nice when I was purchasing the plan. I also paid upfront. After multiple false fall alerts and the large size of the unit I decided to return it. No more nice reps. They also told me it would take up to 30 days for a refund so I notified my credit card company. I paid for my own Fedex return to be sure it got them them in the return window. I would not recommend this company (I'm also sure this won't be posted)”

Helpful Report

Posted 2 years ago

Hi Deborah, We have received your review and we apologize for any inconvenience you have experienced during the cancellation process. It can take up to 30 days for refunds to be processed, and our records indicate that the refund for your account has been issued. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would be happy to give you a call back if any further assistance is needed with your account. You can also reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“It is a good service”

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Posted 2 years ago

“The whole process from start to finish was extremely simple and right on.”

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Posted 2 years ago

“no problem with mobile help”

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Posted 2 years ago

“When we received the first unit, we discovered our AT&T signal was not reliable (un-corded units only use AT&T). After working with the very courteous technician to resolve the problem, he recommended that we return it. The process was very easy and at no charge. We purchased the corded system (attached to an existing hard-wired phone system). This system works very well for any emergencies occurring in or within 600 ft. of our home.”

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Posted 2 years ago

“It's comforting to never feel alone. I've never needed it, but I like knowing it's there.”

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Posted 2 years ago

“works great-- fast response”

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Posted 2 years ago

“couldn't connect for service. Tech helpful, but didn't feel I had the help I would need.”

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Posted 2 years ago

Hi Barbara, We have received your review and we are sorry to see that your area is not currently covered by the cellular network used with our mobile systems. However, we are glad to see that you were able to speak with our Technical Support team about the other system options we have available. Please let us know if you have any additional questions or if there is anything we can do to help keep you covered in the future. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Unfortunately I had to cancel the order one day after I made it. My sister fell again and has been in the hospital and rehab since that time. I am impressed with what Mobile Help offers and will reorder when she returns home.”

Helpful Report

Posted 2 years ago

Hi Carolyn, We received your review and we are sorry to hear about your sister's recent fall. We wish her a speedy recovery. At MobileHelp, your safety is our number one priority, and we will be happy to welcome you back into our MobileHelp family, as soon as you are ready to start coverage again. You can reach us directly at 800-800-1710.

Posted 2 years ago

“Phone calls for technical assistance have been very helpful and friendly. Electrical power in my area was off and rendered my device inoperable as well as making the device inoperable after the power was restored.”

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Posted 2 years ago

“I find it to be a little sensitive but otherwise o.k.”

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Posted 2 years ago

“Fall alert is triggered when uncalled for. I fear I will it and help will be sent.”

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Posted 2 years ago

“This service is everything needed. Prompt responses, affordable and professional courteous customer service.”

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Posted 2 years ago

“Everyone we have spoken to has been very helpful.”

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Posted 2 years ago

“You were there to help my mom when she was scared and hurting. We had just installed the mobile help and it did just what it was supposed to do. Got mom the assistance she needed. Thank you so much!”

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Posted 2 years ago

“The product is good but my 91 year old uncle couldn’t ever figure out how to use it. It is easy to use but he just couldn’t get a grasp on how to use it”

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Posted 2 years ago

“Mobile Help gives me a peace of mind.”

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Posted 2 years ago

“Customer service was A+++++!! Clare was a fantastic representative. Non-pushy sale. The product works as designed. Love that it's app based and the charge is fast.”

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Posted 2 years ago

“Fortunately I have not had to use the system, however the staff was very helpful in setting up my system!”

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Posted 2 years ago

“When a valued friend got hers, she was thrilled in so many ways. After a fall in my home, I, too, made the decision to follow her lead and get MobileHelp. The instant I phoned there was nothing but knowledgeable help for me. My family, and myself, feel much more secure in the event of another "unplanned" accident. Simple to hook-up and the watch blends in no matter where I am. The assistance being at hand now, brings much more inner security.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,091 reviews