MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,091 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was very easy to set up, customer service explained everything well, easy to contact.”

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Posted 2 years ago

“The wording on the texts and emails we receive for low battery or for charging come through like there’s has been a fall. The wording for these texts and emails need to be reworded. There also needs to be tech support 24/7 not just during the weekdays.”

Helpful Report

Posted 2 years ago

Hi Anne, We have received your review and we apologize for any inconvenience you have experienced. Thank you for taking the time to share your feedback with us to help improve our customer experience. At MobileHelp we pride ourselves in providing a great experience to all our customers, and if you have not yet had a chance to speak with our Technical Support team, we would be happy to have a representative give you a call for further assistance. Representatives are currently available on weekends as well. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I had another product for many years before I switched to Mobile Help but changed because I liked the small unit to wear. I found in a short time that the necessity to carry another piece when I went out was a nuisance and want back to my earlier service, Great Call.”

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Posted 2 years ago

Hi Martha, We received your review and we are sorry to hear that you were not completely satisfied with the equipment you ordered. We do have a variety of different systems available, and we would be happy to help find one that would better suit your needs. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would be more than happy to welcome you back into our MobileHelp family if we can be of any further assistance. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Too large! Very bulky, lumpy, looks like a pack of cigarettes if put under your shirt.”

Helpful Report

Posted 2 years ago

Hi Pamela, We received your review and we are sorry to hear that you are not completely satisfied with the equipment you received. At MobileHelp we pride ourselves in providing a great experience and peace of mind to all our customers, and we want to make sure you receive nothing less. We do offer a variety of different systems, and we would be happy to help find one that will better suit your needs. What would be the best number for us to reach you on to resolve this issue? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I would like to give 5 stars because MobileHelp is very responsive. The issue is with the network. AT&T is very spotty and the network is down too often. When the network is working, I've never had an issue connecting with someone at MobileHelp. What happens when I need help and the network is down or I'm at my son's house where the network is very spotty?”

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Posted 2 years ago

“My wife and I both have the Mobile Help pendent hanging around our necks as we go out doors. It is reassuring to know that medical help is as close by as pushing a button. I'm a walker (3 times a week, 4+ miles per trip) and at two miles away from the house walking the pendent worked just fine. Also the Push Button For Help I installed in the shower works very nicely! And the price for two pendents was very reasonable!!”

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Posted 2 years ago

“Very Customer Friendly”

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Posted 2 years ago

“They are a good company and will always be there when you need them!”

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Posted 2 years ago

“I am not very happy with your device. Cons: 1. Short battery life. 2. Fall detection falsies constantly and the one time I did fall, and fell hard, it did not work. 3. Device is not comfortable to wear (heavy). Pro: I like the phone app”

Helpful Report

Posted 2 years ago

Hi Richard, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“Recently when I accidentally dropped the device, I received an immediate call from the response team. The agent was courteous, caring and understanding. Even though this was an accident, it proved how well the system functions.”

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Posted 2 years ago

“I wear my device all the time except when I'm in the shower or in bed (but it is within reach then). Comforting to know I can call for help from any location, even when I'm out for a walk!”

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Posted 2 years ago

“Response was as quick as can be expected.”

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Posted 2 years ago

“My mom was home and began feeling weak. Her medic alert saved her life.”

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Posted 2 years ago

“It is everything I expected”

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Posted 2 years ago

“Extremely easy to purchase and set up. Staff very helpful and courteous.”

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Posted 2 years ago

“MobileHelp gives us a true sense of security and provides excellent customer support!”

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Posted 2 years ago

“Testing is done every month. Everyone I talked to is very friendly. Hope I never need to use it. But I know it's there if I need it.”

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Posted 2 years ago

“One day I accidentally set off my bracelet alarm. I wasn't even aware of it. In seconds, I got a call to make sure that I was all right. If I had been in distress, someone would have been dispatched immediately.”

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Posted 2 years ago

“The fall detect is too sensitive. It calls from just a jarring. I need that disconnected.”

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Posted 2 years ago

Hi Linda, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue, or disable the automatic fall detection. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“There always helpful answers all your questions and I'm glad i haven't had any emergency but I'm sure they will be there to help.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,091 reviews