MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,091 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This product has the potential to save my life, but I wish its criteria for notifying contacts of a potential problem was not so rigid. Early on, it generated notices to my contact because the battery died (the charge is less than 48 hours) and when I intentionally turned it off because I was afraid I would not get it back on the charger before the battery died.”

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Posted 2 years ago

“Meds should be in your computer and not on my frig. All other info should also be in your computer as well. If I fall outside of my apartment what good would it do if it is on my frig. EMS & the hospital should get the info from you. Other med help cos. do this. Why not you?”

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Posted 2 years ago

“I like the product , but i have been having trouble in the testing, it does'nt seem tell me that is working fine and I end up calling the customer help number.”

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Posted 2 years ago

“We have only needed it 2 time since my mom got it, but was very helpful then. They where fast and efficient.”

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Posted 2 years ago

“Trouble shooting not available 24/7 especially on weekens”

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Posted 2 years ago

“I already had a local lockbox but one day I rolled out of my office chair. I was not hurt, thank goodness, but could not get up. I pressed my wrist button and the system worked great! The firemen arrived in minutes! Thanks MobileHelp!”

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Posted 2 years ago

“They have been there for me..even when it gets pushed by accident. Love having them. Give them a 5 out of 5”

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Posted 2 years ago

“The entire process took about 15 minutes. Mobile help had received rave reviews. The equipment arrived within two days and it was a simple matter to hook everything up and to do a test run as well. And essential piece of equipment if you live alone or are growing old.”

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Posted 2 years ago

“The system is taking a little more time than expected to get a good grasp of how it works. Otherwise, it has given me a better sense of security knowing that help is available.”

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Posted 2 years ago

“I've had the wireless setup just a short time and feel secure with it as long as I'm in my house or close by outside. My previous setup was great, but because of large trees around my house, I couldn't always get reception when needed so changed to wireless. It worked everywhere except in my house and yard.”

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Posted 2 years ago

“This service is giving me peace of mind.”

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Posted 2 years ago

“MobileHelp provided an instant response twice when the button was pressed accidentally.”

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Posted 2 years ago

“What is MobileHelp???”

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Posted 2 years ago

Hi Graeme, This is MobileHelp, we provide the coverage for your personal emergency response system. If you have not yet had a chance to speak with our Customer Service team, a representative will be happy to verify your account and review the equipment with you. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“It’s too soon to write a review.”

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Posted 2 years ago

Hi Janine, Thank you for your review. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I haven't had to use the services as yet thanks so far but the customer service has been just great. When I was setting up the base and was confused I called the phone number on the booklet and was promptly and nicely directed to customer service. The customer service agent guided me clearly and patiently through the set up and how to conduct the testing of the equipment. Everyone I'v had to talk with has been efficient and friendly.”

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Posted 2 years ago

“I'm very happy with the prompt service; and the courteous staff. I am comfortable with leaving my husband alone.”

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Posted 2 years ago

“I am having a hard time with your product I need help Alma brett”

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Posted 2 years ago

Hi Alma, We received your review and we apologize for any difficulties you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on to resolve this issue? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“24 hour help and questions answered when a callismade”

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Posted 2 years ago

“Always willing to help and answer questions”

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Posted 2 years ago

“MobileHelp has provided care and services beyond the scope I believed I needed.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,091 reviews