MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,091 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with a device I can hear and can hear me. Although the pendant is larger than a previous one I had, it isn't heavy. So glad I made the change.”

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Posted 2 years ago

“It has worked very good, it is real sensitive, if it goes off during the night it takes them a little while to answer, but other times there is a quick response. I am satisfied with the system.”

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Posted 2 years ago

“1. It seems to be fine. 2. You are misspelling my first name. Should be only one "l". I have pointed out this problem before. please fix.”

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Posted 3 years ago

“I received a package with assorted pieces and no instrctions for what they were used for,”

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Posted 3 years ago

“The sales rep was knowledgeable and helpful. However, there was no indication of the sensitivity of the unit, nor was I informed that even with a false alarm, my son would be notified. I have been in the car, riding down the road when the alarm went off, the again when I was sitting down in a chair. This does become tiresome...knowing that others will be notified of the false alarm.”

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Posted 3 years ago

“It seems it goes off with the slightest of touch but when my mom has fallen it doesn't go off and detect the fall.”

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Posted 3 years ago

Hello, We received your review, and we are sorry to hear about this incident. At MobileHelp your safety is our number one priority and our Technical Support team is always happy to assist with any issues you may experience with the equipment. We would like to contact you to help resolve this issue. What would be the best number for us to reach you on? You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

“Service is excellent. Wait times for technical support can exceed 5 min.”

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Posted 3 years ago

“I have no problem with your company or service. What I do have a problem with is your insistence that I write a review. Every organization and company today wants me to write a review, answer questions, or fill out a survey. I've decided I'm not going to do it anymore! MobileHelp did what you promised to do and I appreciate that. I'm using my device every day. I do wish it had a clip so I could clip it to my clothing.”

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Posted 3 years ago

“I wasn’t,t sure it was working, seemed dead in the morn. Then it was saying something over and over and I could not contact, so I left, thinking it would correct itself. Now I know it works ver efficiently. I am thrilled”

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Posted 3 years ago

“I have been told that the device need to be charge every 4 days but that is not true It need to be charge every 24 hours and some times shorter time to hold the charge”

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Posted 3 years ago

“I'm not good with reviews . But the times that were mistaken as alarms the operator was very understanding. When I thought I was in trouble. I appreciated her . Thank you”

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Posted 3 years ago

“Very unhappy with charge times. Sometimes 7 hours Sometimes 11. Today had to be on charger over 8 hrs before it showed charge.”

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Posted 3 years ago

Hi Carol, We received your review and we apologize for any inconvenience you have experienced with the battery life. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be more than happy to help review the equipment, as well as provide any replacements needed. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

“Had I known there was a wrist version rather than a pendant I would have ordered that. I get far too many false alarms with the pendant.”

Helpful Report

Posted 3 years ago

Hi Joshua, We received your review and we apologize for any inconvenience you have experienced with the automatic Fall Detection pendant. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would be more than happy to connect you with our Technical Support team to discuss the wristband help buttons we have available. What would be the best number for us to reach you on? Our Technical Support team can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“I’m mostly pleased with system and customer service, but am having issues with locator. Your tech support helped me install app recently, but doesn’t seem to be tracking properly. Will have to call again when time allows.”

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Posted 3 years ago

Hello, We received your review and we are sorry to hear about the issues you are experiencing with the tracking feature. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be more than happy to help resolve this. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

“Customer service was good but the one I talked to when ordering kept telling me it would work in my area without cell phone service. When I contacted them when I got the product inform me it wouldn't work. They did give me a full refund but I had to pay for the postage.”

Helpful Report

Posted 3 years ago

Hi Bernadette, We have received your review and we apologize if the proper expectation regarding the cellular coverage was not set at the time of the order. This is not an experience we want any of our customers to have. At MobileHelp, your safety is our number one priority, and we do offer a landline-based system for home coverage where a landline phone connection is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“I think it's good for people who are disable. I myself a little more active. I wish you had different levels of sensitive movements. I work and move around a lot. I just need it for protection I work at night.”

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Posted 3 years ago

Hi Teresa, We received your review, and we thank you for taking the time to share your experience with us for others to benefit, and to help us continue to improve. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you received nothing less. You seem to be referring to the automatic fall detection pendant. This feature can be added or removed from your coverage at any time. And you can continue to use the standard help button in case of an emergency. What would be the best number for us to reach you at for further assistance with your account? Our Technical Support team can also be reached directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“The products perform ery The The products perform very well. But the appearance. Is unatttive....BLACK.Products should look like a wrist watch for the wrist unit.”

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Posted 3 years ago

“I feel safe with mobile help. However I have some concerns and suggestions. I am disappointed that the battery lasts only two days, rather than the four days promised. Also: I wish it was in white rather than black, or that it could be put on a waterproof chain rather than the cord. Also, if the device could be smaller and less “bulky” that would be great. It is very noticeable under summer tops, a disadvantage for women. Thank you”

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Posted 3 years ago

“I have two experiences dealing with Alerts set off by my mother's bracelet. In one instance, I was able to take the call and the process worked as described. On the second occasion, they left a voice mail. In attempting to return the call, I was routed through the phone system maze, never able to reach anyone. I made a call to my mother and found out that she had set the bracelet off by mistake. I am certainly glad this was not an actually emergency. Using automated phone answering services for an emergency center is very troubling.”

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Posted 3 years ago

Hi Malcolm, We received your review and we are sorry to hear about this incident, but we are happy to know it was only a false alarm. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team will be happy to review this incident with you and answer any questions or concerns you may have. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“Very disappointed - I purchased your product for a friend - before I received the unit she went downhill and needed full-time care so I returned the product. I have proof of the return and my Credit Card was not credited for over 3 weeks. I had to get my Credit Card company to file a dispute.”

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Posted 3 years ago

Hi Jennifer, We have received your review; at MobileHelp, we pride ourselves in providing a great experience to all our customers, and we apologize if you have experienced anything less. We recommend contacting our Customer Service team before returning any equipment to ensure that you receive the proper instructions for completing the cancellation and receiving any refunds due promptly. Our records indicate that your account is now canceled with no further action required, but one of our representatives will be more than happy to further assist with any unresolved issues. Please do not hesitate to contact us if there is anything we can do to help keep you or a loved one covered in the future. Representatives are available at 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

MobileHelp is rated 4.6 based on 4,091 reviews