MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,091 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything is working fine.”

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Posted 3 years ago

“I haven't had to use it yet but I feel safe knowing if I had to you are only a button away. I know that when I push that button there is a real person on the other end & will contact everyone I need& is there to help. They stay on the line till your help arrives. That is so reassuring to know you aren't alone”

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Posted 3 years ago

“My wife and I recently was nearly fatal semi with our vehicle accident. My device indicated something was wrong... within 7 min we had emergency vehicles on the scene. Unbelievable product... recommend everyone should own MOBILE HELP. Mike Anderson”

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Posted 3 years ago

“I really do not have a comment at this time.”

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Posted 3 years ago

“I ordered MobileHelp for my wife and the day after I got it and set it up my wife fell and they got in touch with to let me know and told me that the ambulance was on it’s way and this has happened about 6 or 7 times in about a 2 week period. The system works great.”

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Posted 3 years ago

“Great program”

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Posted 3 years ago

“So far, we are very pleased. I really like the app. Being able to locate my mom when we can't reach her has already been very useful. Definitely gives you peace of mind.”

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Posted 3 years ago

“Signed my 93 year old Dad up for MobileHelp because he is still active - walks 2 miles, twice a day- but he had a couple of falls in the house which are still unexplained. Now I feel better when he is out walking alone (which he prefers). If he falls, I am contacted right away. He has his freedom. I can relax a little.”

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Posted 3 years ago

“Although my Mom has only had MobileHelp for approximately a month, she mistakenly hit the button on her necklace and someone asked if she was ok immediately! I feel so much more secure knowing that help would be called.”

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Posted 3 years ago

“It's something that we hope will never have to be used. But Customer Service did a good job.”

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Posted 3 years ago

“MobileHelp is the best investment I have made. They are on the job 24/7. Always respectful and courteous, even when my cat pushed the button. She was on my lap and wasn't experiencing an emergency. The system is easy to use, and easy to set up, a live person walks you through every step of setup via telephone. I feel very secure in the hands of MobileHelp.”

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Posted 3 years ago

“Didn’t work after 3 days. Too heavy and ugly.”

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Posted 3 years ago

Hi Tina, We have received your review; at MobileHelp, we pride ourselves in providing a great experience to our customers, and we apologize if you have experienced anything less. Our records indicate that your account has been canceled, but please do not hesitate to contact us if there is anything we can do to help keep you or a loved one safe in the future. One of our representatives will also be more than happy to assist with any unresolved issues. Representatives are available at 877-827-6207 Option 3.

Posted 3 years ago

“Very pleased with product and service.”

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Posted 3 years ago

“Mislead and cancelled!”

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Posted 3 years ago

Hi Linda, We have received your review; at MobileHelp, we pride ourselves in providing a great experience to all our customers, and we apologize if you have experienced anything less. Our records indicate that your account has been canceled, but please do not hesitate to contact us if there is anything we can do to help keep you or a loved one covered in the future. One of our representatives will be more than happy to further assist with any unresolved issues. Representatives are available at 877-827-6207 Option 3.

Posted 3 years ago

“I was very indecisive about what Emergency system I should choose. Clare provided so much information and answered all of my concerns with professionalism and patience. She is the best!”

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Posted 3 years ago

“I asked as power of attorney not to have anyone else notified except my Husband and I . They told me they took care of it. They did not, other person is still getting notified. Not happy”

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Posted 3 years ago

Hello, We have received your review and we apologize for any inconvenience this has caused. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we apologize if you have received anything less. What would be the best number for us to reach you on for further assistance with your account and resolving this issue. You can also reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“It is hard to wear this in a spot where it doesn't go off. It goes off frequently.”

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Posted 3 years ago

“EVERYTHING WENT VERY GOOD”

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Posted 3 years ago

“Great customer service, easy to set up. Best feature for us was the fall protection. My friend fell, she was all alone and her fall was detected, when she didn't respond medics arrived. They had the code to the lock box, which was supplied by MobileHelp, so were able to enter her residence. A life saver.”

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Posted 3 years ago

“Excellent service. Thank you”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,091 reviews