MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,091 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product. The set up was extremely easy. I did contact customer service & the representative was professional, friendly & very helpful. The cost was reasonable.”

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Posted 3 years ago

“this paid for itself within 2 weeks of purchase. My brother fell in the middle of the night and I was able to meet the EMT's at his house. The only struggle was the EMT's were not familiar with how the lockbox worked on the door, which delayed entry. They made notes in their system for future visits.”

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Posted 3 years ago

“I FEEL THE NECKLACE THAT YOU WEAR AROUND YOUR NECK IS A LITTLE HEAVY. WISH THE DEVICE COULD BE A LITTLE SMALLER. I FEEL A LOT SAFE LIVING ALONE KNOWING THAT I HAVE SOMEONE ON THE OTHER END. THANK YOU MOBILEHELP.”

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Posted 3 years ago

“My message keeps rolling off and l am not good at texting. It was handled professionaly.”

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Posted 3 years ago

“I like the fact that if I push the button by accident I just have to push the button for 3 seconds to cancel the call. It is light weight, the price is more reasonable than the one I had before. So far, I have been very happy with it!”

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Posted 3 years ago

“just received, waiting for period of adjustment to see if they work well for me. very comfortable”

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Posted 3 years ago

Hello, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp, we pride ourselves in providing our customers with great customer service, and peace of mind with our coverage. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“I have had one relly bad spel, and Mobilehelp was right there on the spot so very good this way you do not feal, by you are alone...Thank you...”

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Posted 3 years ago

“We had tried for many months after mom fell to get her on board with MobileHelp. Someone had told us they had used it for their mom. Mom finally agreed and it has been such a comfort and relief. It allows her to continue to live alone and be able to do things around the house. We got the one that goes wherever she does and has 24 hour service connectivity. We would recommend MobileHelp to anyone. Customer service and tech support are friendly and helpful anytime we need them.”

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Posted 3 years ago

“I only had the system for a week when I had to utilize it. It did the job and I was grateful!”

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Posted 3 years ago

“THIS IS THE REQUEST FROM MOBILE HELP: If there is any reason you wouldn’t rate MobileHelp as a 5 out of 5 please contact our Customer Service department so we can address your concerns before your review. (DOESN'T THAT SAY IT ALL?? READ THE REVIEWS WITH A GRAIN OF SALT) I CALLED THEM NUMEROUS TIMES AND FINALLY AT TO AN INDIAN AGENT "CUSTOMER RETENTION" WHO WAS THE WORSE! I WAS OVER CHARGED BY 15-20% COMPARED TO WHAT WAS QUOTED TO ME, BUT HE SAID THE FIRST AGENT MADE A ERROR IN HIS CONVERSATION WITH ME (THEY CONFIRMED IT WAS THEIR ERROR), BUT HE SAID THEY MOBILE HELP NEEDS TO MAKE MONEY TOO AND GAVE A 'TAKE IT OR LEAVE IT ATTITUDE". IT LEAVE ME FEELING THEY RUN different 1-YR PROMOTIONS VERY FREQUENTLY JUST TO TAKE ADVANTAGE OF THE SENIOR AND VULNERABLE. HAD I NOT PULL MY CALCULATOR OUT, I WOULDN'T EVEN NOTICE WHAT THEY DID! THEY DIDN'T FIX THE PROBLEM. THEY JUST GAVE ME A MO FREE AT THE END OF 1 YEAR---THAT MEANS I'M COMMITTED TO >1YR IF I WANT THE LOWER RATE THAT THEY INITIALLY QUOTED. OTHERWISE, I'M PRORATED AT THE HIGHER RATE!!!! BEWARE!!”

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Posted 3 years ago

Hello, We have received your review and we apologize for any inconvenience you have experienced with your order. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we apologize if you have received anything less. What would be the best number for us to reach you on for further assistance with resolving these issues. You can also reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“I ordered Mobile Help for an elderly neighbor who is housebound. Less than a week after it was installed, I received a call from Mobile Help saying my friend had pushed the button but was not responding. I ran to her place and sure enough she was on the floor, unable to get up. Within minutes the ambulance was their to administer aid. I have much more peace of mind after seeing exactly how Mobile Help works.”

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Posted 3 years ago

“TOLD THE SALES PERSON IT WOULD NOT WORK UNDER ATT SITES AND IT DID NOT WORK !! THE SALES GUY SAID IT WOULD WORK ANYWAY , IT DID NOT AND I HAD TO RETURN UNIT STILL DONT HAVE CREDIT !! IT TOOK A LONG TIME TO GET THE UNIT AND LONG TIME AND HASSEL TO GET THE RETURN CALL TAG AND STILL WAITING FOR THE CHARGES TO BE CREDITED BACK ???? C.E.HODDE IN TEXAS IN”

Helpful Report

Posted 3 years ago

Hi Clarence, We have received your review and we are sorry to hear that the system did not work in your area due to the lack of cellular coverage. Our records show that we have received the equipment, and the account is now closed. Your refund has been processed and may take a few days to reflect on your bank account. At MobileHelp, your safety is our number one priority, and we do offer a landline-based system for home coverage where a landline phone is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710.

Posted 3 years ago

“I was pleased with MobileHelp's response and direct answers to my questions when I was checking out medical alerts. Unlike the service recommended by my medical insurance company, the contact was helpful in giving me all the info I needed, the system arrived as promised, and the set-up was easy. It has worked fine, tho I'm not keen on the bright light when recharging. I just re-direct it to another section of the bedroom to keep a dark room.”

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Posted 3 years ago

“It is okay.”

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Posted 3 years ago

“I have had MobileHelp for less than 3 months. I had a problem with the original Micro; however, customer service was most helpful in having it replaced immediately. I was impressed with their service. Fortunately, I have not had any emergency in this short time, so I can not comment on the Mobile Help response. At this moment, I rate this company a 5.”

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Posted 3 years ago

“MobileHelp is easy to work with. They are proactive in getting new accounts set up and initialized very quickly. We've had several 'inadvertent alarms' and every time there is a very fast response from MobileHelp personnel to confirm help is needed or to identify it as inadvertent to reset the system. I've used a few other competitor companies in the past and MobileHelp is the best by far. Some say it costs too much, but I disagree. The quality and responsiveness of their services are well worth the price.”

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Posted 3 years ago

“I was pleased with the knowledge of the REPTS AND extremely pleased with the cost. However, when it came to taking money out of a credit card I have, without the O.K. from me was another matter. this created another circumstance. That was the reason I canceled my order.”

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Posted 3 years ago

“everyone at t-mobile has always been very helpful as I am older and not too good with my phone.”

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Posted 3 years ago

“good communication, quick shipment once ordered, during testing of units calls answered timely.”

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Posted 3 years ago

“Mobile Help is very easy to use and wear. It is good in giving assistance if needed or easy to cancel if services not needed if accidentally pressed.”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,091 reviews