MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,091 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very plesed with the product and service”

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Posted 2 years ago

“It's a peace of mind knowing when I am not there and mom falls she can push a button and get help. I also liked how nice and helpful mobile Help was when I called to get started with mobile Help. Virginia patterson”

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Posted 2 years ago

“After just a few weeks the fun is not working and is being replaced. I am with out protection till the replacement comes tomorrow. You people were helpful but that doesn't help me being protected.”

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Posted 2 years ago

Hi Kenneth, We have received your review and we apologize for any issues you have experienced with the equipment. However, we are glad to see that you have already spoken with our Technical Support team for an expedited replacement. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Horrible! Took 3 times to ship the correct product we asked for!! Don’t go with them! And than it takes 30 days until you get your refund! We even had to pay for shipping for mobile help mistake!, they did send us return label for first mistake, but rest of mistakes nope we had to pay to ship it back!”

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Posted 2 years ago

Hi Joan, We have received your review and we apologize for the inconvenience you have experienced. This is not an experience we want any of our customer to have. At MobileHelp, your safety is our number one priority, and we want you to be covered. Please let us know if there is anything we can do to help you regain confidence, and allow us to keep you covered in the future. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 877-827-6207. We would love to welcome you back into our MobileHelp family.

Posted 2 years ago

“lets me feel safer”

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Posted 2 years ago

“My father recently passed away and I needed to obtain an emergency response system for my mother. From the minute I called MobileHelp, the salesman was kind, courteous and knowledgeable. He followed up as promised and the process to obtain the system could not have been easier. The system arrived and took less than 5 minutes to set up. My 80 year old mother can easily manage it and feels safe at home alone. The few times the alarm was activated, the call center staff has been terrific. I also feel that the per month cost in comparison to what you get is a bargain. Cannot recommend this company enough!”

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Posted 2 years ago

“Reliable, easy for us old folks to use”

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Posted 2 years ago

“So far, so good, only been signed up for a couple of weeks”

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Posted 2 years ago

“Hope I don’t need it!”

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Posted 2 years ago

“Easy to set up and use.”

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Posted 2 years ago

“Ok so far hope I don’t need it”

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Posted 2 years ago

“Helps to know that in need Care will be there for me Thanks”

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Posted 2 years ago

“I really like this alert system. It was easy for me to set up for my mom. The ordering process was very easy and the man who helped us was super nice. My mom agreed we could buy it and then balked when we got it. She's had it a couple months now and seems to not mind it. She hates getting old and this is one more thing that she's not crazy about. It sure does give me and my brother peace of mind though. I love knowing that she has help if no one is around. Mom really likes that the base is tiny so there's not much cluttering up her table. We haven't needed to use it so far. Thank God!”

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Posted 2 years ago

“New to MobileHelp. Fortunately have not had to use it, but it seems to be an excellent system. Easy to use.”

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Posted 2 years ago

“The fall alert is was to senitive, Ken cant ware it. When he walks around the room, it goes off every time. I would like to take it off our device so Ken can use itm”

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Posted 2 years ago

Hi Kenneth, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“i have been trying to call to set-up and always put on hold. i want to cancel my service and need you to send me a return postage mail slip so i can send back all this stuff. my husband went to the verizon store, bought me an iwatch, and got it set-up with all the things that your company provides.”

Helpful Report

Posted 2 years ago

Hi Lawrence and Zena, We received your review and we apologize for the issues you have experienced with the longer than normal hold time. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help set up the equipment or provide cancellation instructions for the return if you would like to proceed with the cancellation. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I hate doing this.”

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Posted 2 years ago

“'the necklace unit is fairly bulky. I rarely wear it because it is easily discharged. It called the alert when I rolled over in bed twice, once in the shower and again when I put it down carefully. That is very annoying but certainly sensitive. I will probably return even though I have paid for 6 months.”

Helpful Report

Posted 2 years ago

Hi Alycea, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“Hello mobilehelp my phone stop working”

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Posted 2 years ago

“This gives me peace of mind that my mom is safer with this device. What needs to be improved though is the sensitivity of the device. If she slightly leans forward it automatically goes off and holding the button down doesn't always stop the action.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,091 reviews