MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,091 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At beginning I worried I would not like wearing the device around my neck. After a couple of days you don’t even realize it’s there. At beginning it went off but there is plenty of time to cancel.”

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Posted 2 years ago

“Great person to explain options. Reasonable price.”

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Posted 2 years ago

“We have had this service for my mom about a month now and we are so relieved! The emergency staff are quick to respond! MobileHelp is well worth the money to have peace of mind! I feel like my mom has a caregiver with MobileHelp! Thank you!”

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Posted 2 years ago

“At this point and time, I have no reason to be unhappy with your alert system. I have not had to use it, which is good. But I strongly believe it will work as you said. That is the reason I changed to MobileHelp.”

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Posted 2 years ago

“The necklace is too large-uncomfortable to wear”

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Posted 2 years ago

Hi Eva, We received your review and we are sorry to hear that the equipment you currently have with us has been uncomfortable to wear. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment alternatives needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I appreciate how the MobileHelp teams contact the list that I have provided. However, my mom’s life alert is so touchy, that she sometimes sets it off just by lifting her shirt up to go to the bathroom and she can’t hear the box when it’s calling her and trying to ask if she’s ok, so the team ends up having to go down the line of phone numbers, which is great, but I’m afraid we’re crying “wolf” and some day it’s going to be the real thing and she won’t get the help she needs. With her other Life line company that we were with, before this company, her life alert, that she wore talked to her. If there was not a problem and she could respond back to let them know she was ok. With this one, if she’s not directly by the box or doesn’t hear the box talking she can’t respond back that everything is ok. I would like to see these Life alerts (fall detection) that MobileHelp has, do the same thing. My husband works for the fire department and he said they get a lot of false calls because of Life alerts (fall detection) that are set off the same way or by people bumping them. If the people aren’t by the box to respond back and/or they don’t have a calling list, the ambulance and fire are automatically dispatched for no reason. I’m giving it a little more time to see if my mom can adjust to not setting it off when she goes to the bathroom or she bumps it by accident. If not, I think we will have to go back to her other company or find another Life alert company that has capabilities of responding back to them without being next to the box.”

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Posted 2 years ago

“I think mobile help is a very good company”

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Posted 2 years ago

“I feel very much more secure with MobileHelp in my corner. Customer service was so helpful getting me set up and so responsive with my questions. I hope I never need to use this service, but am confident it will be invaluable if I do.”

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Posted 2 years ago

“Have not had long enough to give a review. So far it is working like advertised.”

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Posted 2 years ago

“A couple of times my button got pushed by mistake, MobileHelp was talking to me almost immedately to see if I was O.K. Very good to know, if I was really in need.”

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Posted 2 years ago

“Very helpful and understanding”

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Posted 2 years ago

“I did a test of my unit yesterday and there was a problem. My unit had to be reprogrammed and the service agent did a wonderful job in keeping me informed as to what was happening all the time. He was very patient and got the job done to my complete satisfaction. Very satisfied”

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Posted 2 years ago

“Great service. Great equipment. Could not be happier.”

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Posted 2 years ago

“Since I have purchased Mobile help I have not used it yet but I feel confident in having it with me 24/7.”

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Posted 2 years ago

“Very professional & compassionate service thus far. No complaints or critiques.”

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Posted 2 years ago

“My husband doesn’t want to wear it. It has triggered the alarm twice when just putting it on and he could not get it to react when he pushed the button to cancel. I put it on my neck just to carry it in to the house and triggered the alarm. I was able to easily cancel the alarm, but husband has not had such good luck.”

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Posted 2 years ago

“The system was useless and a waste of time and money. It detected a fall but no one could tell us why. My grandmother (who it was for) couldn't hear the operator, there was even one time during testing that I had to hold it to my ear while having everyone in the room be quiet. There is no volume option on the device to turn it up. This is a device for old people, who are often hard of hearing. If you can't hear it, you can't use it. It took several minutes for an operator to pick up EVERY TIME.”

Helpful Report

Posted 2 years ago

Hi Stephanie, We have received your review and we apologize for any inconvenience you have experienced with the coverage. Our Technical Support team is always happy to help resolve any issues you experience with the equipment. In the future, if there is anything we can do to help keep you or a loved one safe, we would be more than happy to welcome you back into our MobileHelp family. Please let us know if we can be of any further assistance. You can reach us by dialing 877-827-6207 Option 3 for Customer Service. Representatives are available Monday - Friday from 8AM to 8PM and Saturday from 9AM to 6PM EST.

Posted 2 years ago

“I feel very secure and my distant family is at ease. Thank you!”

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Posted 2 years ago

“Device came next day as promised. Was very easy to set up. Few hours after setting it up my father fell and I was promptly notified. So far very happy with the product”

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Posted 2 years ago

“No issues but Wi-Fi connection seems intermittent”

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Posted 2 years ago

Hi Monte, We received your review and we apologize for the issues you are experiencing with the cellular coverage. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

MobileHelp is rated 4.6 based on 4,091 reviews