MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,095 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

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“Informative salesman, no high pressure and very polite with all my questions. Response for help, even though a few False Alerts, was very quick. Easy to install and set up.”

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Posted 2 years ago

“I assisted my 93-year-old mother in signing up for this alert system. The agent on the phone was very helpful and it was fairly easy to get started. I feel better knowing she has this since she lives alone in her home.”

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Posted 2 years ago

“i was very pleased with it. We really didn't have to use it but I felt comfortable having the service. thank you very much.”

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Posted 2 years ago

“the only thing, i dislike is my device is on base to keep it working all the time”

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Posted 2 years ago

Hi Dianna, We received your review and we apologize for the concerns you are having due to the battery life of the unit. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to all of our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“Mobile help has been very professional. I haven't had to request help yet.”

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Posted 2 years ago

“My stepfather fell around 12:15 am. He was contacted quickly by MobileHelp who dispatched the EMTs who assessed him and got him to the hospital. Without the fall alert, he probably would not have been found until late morning. MobileHelp notified me by phone to let me know what was going on.”

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Posted 2 years ago

“Than kful for the support I received from MobilHelp and know that it is working as it should,”

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Posted 2 years ago

“I bought into this program to be PROACTIVE as I live alone, yet in the past four days I had four false alarms just standing in line at the store, standing at a counter, walking friends to the door in my home and taking off my jacket. I am afraid to be normally active now!! Also told it should be worn at all times outside shirt/blouse! It looks like a car starting key fob in size, so that alone attracts attention, hanging from your neck! Best thing is the combination lock box for outside the door.”

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Posted 2 years ago

Hi Barbara, We have received your review; we are happy to see that you have been staying safe and that these have only been false alarms. But we certainly apologize for any inconvenience the incidents have caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to cancel false alarms with the Fall Detection pendant. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Very happy with my setup. Easy to use and feel secure when I am working outside in the garden.”

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Posted 2 years ago

“Telephone renewal of service was reasonablly smooth. Representative was able to find and view record of previous service, and renew service. Delivery of equipment was swift and complete.”

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Posted 2 years ago

“We just purchased MobilHelp and have not had to use it for an emergency. However, when we pushed the button accidentally the response was immediate. Also, I was notified that the battery was running low and then notified that the unit was disabled. My fault, had it in the charger upside down. I am glad we had these experiences because it showed me you are there and ready. Thank you.”

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Posted 2 years ago

“I dropped my pendant by accident and had Mobile respond with in minutes to see if there was a problem. I was surprised at the speed of their responce, thankfully it was not an emergency and I am impressed with their quick action”

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Posted 2 years ago

“So thankful for the service you provide. When my mother in law lost her balance and ended up on the floor in the middle of the night, the rescue team was able to get in the apartment and help her up. Thanks for such great service.”

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Posted 2 years ago

“Why when I put the sensor in the charger at night the charger flashes green?”

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Posted 2 years ago

“So far, I would give MobileHelp 5 stars. The customer service has been very polite, friendly, and helpful.”

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Posted 2 years ago

“Had for a few months. So far haven't had to use. I've had a few false alarms but were easy to correct.”

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Posted 2 years ago

“I received my Mobile Help device several weeks ago, and, so far, I am very pleased. It was easy to set up and easy to use. A couple of times my device which was in my pocket or around my neck went off when it was juggled a little too much, and I received a call asking me if I needed emergency service. I was able to tell the caller; no, that I was fine. This close attention to my device made me feel very protected!”

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Posted 2 years ago

“First off I want to compliment you on your sales staff.They were helpful,courteous and professional in our dealings.Unfortunally we could not connect for a good signal. I live in an area that has poor to fair internet reception. I had to in a different direction I returned your unit 2/3 weeks ago and now awaiting my refund of 509.61. Sorry it did not work out. Carl F.Engemann”

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Posted 2 years ago

“We are very pleased with the system at this early stage of having the alert system and would highly recommend it.”

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Posted 2 years ago

“We selected MobileHelp because of the ease of use and the ratings found online. One big plus for the selection of MobileHelp is that no central station is required. If my mother falls, she could be in another part of the house where she could not be heard by the central station. With the single pendant, communication is available right there alleviating the need to contact 911 in case of a false alarm. Now, if we could just make sure she wears the pendant when she's moving around the house...”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,095 reviews