MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,090 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,090 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My stepfather fell around 12:15 am. He was contacted quickly by MobileHelp who dispatched the EMTs who assessed him and got him to the hospital. Without the fall alert, he probably would not have been found until late morning. MobileHelp notified me by phone to let me know what was going on.”

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Posted 2 years ago

“Than kful for the support I received from MobilHelp and know that it is working as it should,”

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Posted 2 years ago

“I bought into this program to be PROACTIVE as I live alone, yet in the past four days I had four false alarms just standing in line at the store, standing at a counter, walking friends to the door in my home and taking off my jacket. I am afraid to be normally active now!! Also told it should be worn at all times outside shirt/blouse! It looks like a car starting key fob in size, so that alone attracts attention, hanging from your neck! Best thing is the combination lock box for outside the door.”

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Posted 2 years ago

Hi Barbara, We have received your review; we are happy to see that you have been staying safe and that these have only been false alarms. But we certainly apologize for any inconvenience the incidents have caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to cancel false alarms with the Fall Detection pendant. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Very happy with my setup. Easy to use and feel secure when I am working outside in the garden.”

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Posted 2 years ago

“Telephone renewal of service was reasonablly smooth. Representative was able to find and view record of previous service, and renew service. Delivery of equipment was swift and complete.”

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Posted 2 years ago

“We just purchased MobilHelp and have not had to use it for an emergency. However, when we pushed the button accidentally the response was immediate. Also, I was notified that the battery was running low and then notified that the unit was disabled. My fault, had it in the charger upside down. I am glad we had these experiences because it showed me you are there and ready. Thank you.”

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Posted 2 years ago

“I dropped my pendant by accident and had Mobile respond with in minutes to see if there was a problem. I was surprised at the speed of their responce, thankfully it was not an emergency and I am impressed with their quick action”

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Posted 2 years ago

“So thankful for the service you provide. When my mother in law lost her balance and ended up on the floor in the middle of the night, the rescue team was able to get in the apartment and help her up. Thanks for such great service.”

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Posted 2 years ago

“Why when I put the sensor in the charger at night the charger flashes green?”

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Posted 2 years ago

“So far, I would give MobileHelp 5 stars. The customer service has been very polite, friendly, and helpful.”

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Posted 2 years ago

“Had for a few months. So far haven't had to use. I've had a few false alarms but were easy to correct.”

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Posted 2 years ago

“I received my Mobile Help device several weeks ago, and, so far, I am very pleased. It was easy to set up and easy to use. A couple of times my device which was in my pocket or around my neck went off when it was juggled a little too much, and I received a call asking me if I needed emergency service. I was able to tell the caller; no, that I was fine. This close attention to my device made me feel very protected!”

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Posted 2 years ago

“First off I want to compliment you on your sales staff.They were helpful,courteous and professional in our dealings.Unfortunally we could not connect for a good signal. I live in an area that has poor to fair internet reception. I had to in a different direction I returned your unit 2/3 weeks ago and now awaiting my refund of 509.61. Sorry it did not work out. Carl F.Engemann”

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Posted 2 years ago

“We are very pleased with the system at this early stage of having the alert system and would highly recommend it.”

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Posted 2 years ago

“We selected MobileHelp because of the ease of use and the ratings found online. One big plus for the selection of MobileHelp is that no central station is required. If my mother falls, she could be in another part of the house where she could not be heard by the central station. With the single pendant, communication is available right there alleviating the need to contact 911 in case of a false alarm. Now, if we could just make sure she wears the pendant when she's moving around the house...”

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Posted 2 years ago

“After receiving the items I called customer service. I had a few questions regarding the placement of the items and which ones had a battery that would need charging. They were very helpful and they told me how to set the system up. She also had me test the system while she remained on phone.”

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Posted 2 years ago

“We love this I had went to town my husband had left leg amputated daughter was home with him he fell in bathroom he was wearing his lifalert pendent so he pushed button amblance came and helped him up”

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Posted 2 years ago

“I had to wait way too long before someone answered my distress call”

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Posted 2 years ago

Hi Michael, We received your review, and we are sorry to hear about this incident. We hope you were not injured, and we apologize for the longer than normal response time you experienced. We would like to have our Technical Support team give you a call to further review and assistance. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“So far, so good but we haven't had any need to call for service yet (hope that remains the case!). The set up was very easy, the product was shipped immediately and we received it soon than expected so that was a very pleasant surprise. Very happy with the service so far. Thank you!”

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Posted 2 years ago

“Contact was veery calm and helpful. Thank you, Ken's son”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,090 reviews