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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and customer service”

Posted 11 months ago

“I am very please with Mobilehelp about their customer service, technical support and their products, specially the micro all in one. I will recommend the company.”

Posted 11 months ago

“Works great and customer service was very helpful walking me through the setup.”

Posted 11 months ago

“I had a problem soon after I got and technical support was very good.”

Posted 11 months ago

“I am having some trouble getting used to this device. Several false alarms”

Posted 11 months ago

“Great customer service! Everyone has been very helpful and friendly”

Posted 11 months ago

“He was kind and courteous.”

Posted 11 months ago

“I am not happy with your systym, I was picking necklace and put in on my neck and it called for emergency”

Posted 11 months ago

Hi Eugene, We have received your review; we are happy to see that you have been staying safe and that this was only a false alarm. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for assistance getting a replacement. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 11 months ago

“I wanted something here when I was alone. It wasn't testing right and so i wasn't really using it and i procrastinate with calling for help to fix things. When I finally called, Mike helped me get it started and working.”

Posted 11 months ago

“when my father fell down in the backyard mobilehelp was their the emts arived within minutes he got the help he needed thank you mobiel help.”

Posted 11 months ago

“Everything went very smoothly from ordering to activating the devices. Outstanding customer service department. Very professional and explained everything clearly. Highly recommend this company .”

Posted 11 months ago

“We have not had to use the emergency services "thank God " but our dealings with MobileHelp like customer services have been great”

Posted 11 months ago

“The IT person was very condescending. I was appalled. He spoke to me as if I was an idiot. I am far from it. Please consider offering customer service training to the IT staff. Very different experience with him compared to the salesperson I purchased the unit through.”

Posted 11 months ago

Hi Carol, We have received your review and we are sorry to hear about this incident. This is not an experience we want any of our customer to have. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. We will look into this incident to ensure that it does not happen again. Please let us know if you need any further assistance. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1.

Posted 11 months ago

“The support team is amazing. Great communication and customer service. I love that my dad can go places and meet friends and he has the security that the MobileHelp pendent provides.”

Posted 11 months ago

“I am very happy with mine and if anything happens they are right with you”

Posted 11 months ago

“It would be helpful if your sales people informed customers that the system will it work with metal or composite roof”

Posted 11 months ago

Hi Mary, We have received your review and we apologize if the proper expectation regarding the cellular coverage was not set at the time of the order. This is not an experience we want any of our customer to have. At MobileHelp, your safety is our number one priority, and we do offer a landline based system for home coverage where a landline phone connection is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 11 months ago

“This might work in some areas, but not in mine. My phone almost never picked up a tower that was working and when I called customer service they insisted the problem was that my phone was locked. It was not. I went through 3 different phones at considerable expense and was without service for months. When I finally got a Verizon sim card, my phone "magically" worked just fine. MobileHelp tried to get me to accept the phone working on my wifi network, but that is NOT what I paid for, and the phone would then not work outside of my house. They were always polite, but never admitted the problem was with their service. They also wouldn't refund the 3 months I was paying for service and getting nothing (except grief).”

Posted 11 months ago

Hello, We received your review and we apologize for any inconvenience you have experienced however it seems like you are referring to a different company, as we do not offer cellular coverage for cell phones. At MobileHelp we provide personal emergency response coverage and we pride ourselves in providing a great experience and peace of mind to our customers We want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Posted 11 months ago

“Works very well also got fall protection but my father kept setting if off and he is hard hearing so he could not hear it to tell them it was a false alarm so I dropped the fall protection but they were right on it when it went off. Very satisfied!!”

Posted 11 months ago

“Thanks for being so gracious it's a great co Just dosen,t work with my metal roof but thanks.”

Posted 11 months ago

“I had the mobile alert around my neck. I forgot about it and when I took my blouse off it fell on the floor. Immediately help came on the line but I told her I was fine. So when it fell It detected a fall. Very good job.”

Posted 11 months ago

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MobileHelp is rated 4.6 based on 4,080 reviews