MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,095 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It received the call from my button because I'd fallen and wasn't able to get up by myself. The firemen were here quickly. I was able to grab the cord on my telephone so I could get the headset and call 911 and explain that I wasn't hurt. Afterward, a man from MobileHelp called me and I was able to explain where I keep my spare key so that the firemen won't have to work so hard to get into my house should this ever happen again. He was very pleasant and professional.”

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Posted 7 years ago

“Hello. I am so glad I signed up with MobileHelp. After sitting on the end of the bed, and waiting for my husband to return from work, (8 hours) I was in great pain due to my hip going out. He asked me why I didn't call him, well, I was at the foot of the bed not the head of the bed where the phone is. The next day I saw an add for MobileHelp and called. They explained how everything worked and gave me 3 ways of paying. What really sold me on it was they could track me anywhere in the USA. I received my kit within five to ten days, and I was in business. I wear the neckless everyday and I really feel secure for the first time since I had both hips replaced. I am at risk for falling. THANK YOU! Meg White”

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Posted 7 years ago

“Jack was very friendly and helpful - answered all my questions in detail”

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Posted 7 years ago

“Knowing that my mother was safe took a huge burden off me.”

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Posted 7 years ago

“Happy with the product and the customer support. Had to use Mobilehelp one time and the response was excellent.”

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Posted 7 years ago

“Detailed descriptions of the products and services offered. The agents were very polite and helpful.”

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Posted 7 years ago

“I was very impressed with the support I received from MobleHelp. I looked for quite a while for a service that would cover me away from home. The support team took the time to get my personal information so that emergency first responders could be prepared when and if I have an emergency. I am 74 years old and have multiple chronic problems that could put me at risk. Thank you for caring. Sincerely, Jeannette Duffield”

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Posted 7 years ago

“Made me aware that I could get a different payment plan”

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Posted 7 years ago

“I feel secure with them that is why I am a returning customer.”

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Posted 7 years ago

“I began on the website to seek information. Ended up using the LIVE CHAT option. This worked great. Adam was VERY helpful, answered all my questions and then took my order. Very easy to get set up and the order placed!”

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Posted 7 years ago

“Excellent customer service. Good product.”

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Posted 7 years ago

“The gentleman who assisted me was helpful, pleasant, and prompt in assisting me with my belt case replacement. In addition, he mentioned the advantage of having a bed stand alarm device. I added that item to my order. Excellent customer service.”

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Posted 7 years ago

“From the first call I made to Mobile Help seeking a company to provide security protection for my mother-in-law, the customer service person I spoke with was so informative and helpful. helpful. During the 6 months we used MH services, everyone was great about “being there” when we needed assistance. I would definitely recommend Mobile Help to anyone looking for the services you all provide.”

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Posted 7 years ago

“Answered all questions”

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Posted 7 years ago

“Mobile was very accomodating, understanding and courteous”

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Posted 7 years ago

“Fortunately I haven't had to use it, but it makes me feel secure knowing that help is there for me should I fall.”

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Posted 7 years ago

“Helpful in updating my Mom's profile”

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Posted 7 years ago

“All customer service personnel explained what all was involved with the Mobile Help service. They were willing to answer all my questions. Everyone was very professional.”

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Posted 7 years ago

“I ordered and received my equipment in a very timely matter. Customer Service reps are very friendly and helpful. So far I am very satisfied with how everything works, but fortunately, I have not had a need to actually use it by calling for help. The battery on the mobile unit stays charged all day and night.”

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Posted 7 years ago

“Peace of mind is of great benefit to a senior citizen living alone. If I never need the service I would still have been free of worrying about possible accidents, sudden illness, fainting, etc. A toddler visiting in my home found the base and the large red light was an attraction. After he pushed the button I saw how quickly Mobile Help was in contact with me. Actually my granddaughter answered the Mobile Help call and I was impressed with how thoroughly she was questioned about my condition and possible need of help. I have encouraged many acquaintances, particularly those who have fallen while alone and help was not received for varying lengths of time. I don't understand why they will take such a chance since they could afford one of the plans. I take the GPS with me even going to the grocery, to church, every place I go since I do drive. Makes me feel safe and relieves my family of concern. Pendant or bracelet (at night) worn 24 hours a day.”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,095 reviews