MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't had the opportunity to use the service as of yet and I hope I never have to but the service and equipment up to this point has been excellent. I consider it to be another bit of insurance now that I am getting older and live alone.”

Helpful Report

Posted 7 years ago

“I have been thinking about getting something for myself since I have been having trouble with my left leg and have been falling since I an a widow I do not have help with anyone, Your staff member Art was very helpful .”

Helpful Report

Posted 7 years ago

“My tenant is very precious to me. She is 100 going on 50. She is with it, smart, mobile and the nicest person I know. I wanted her to have the best emergency system money could buy. When I spoke with Alfonzo Wilkins from Mobile Help I felt as if God directed me. He listened, he cared, He knew his product and he did not push or try to close the deal. He referred to Eva by name and seemed to meet her every need. We will receive the Mobile Help package this week. I feel safe leaving Eva's Life somewhat in their hands. I pray God that my Christmas present to Eva is also a Christmas present to me and to everyone who knows her. Don't just take my word for this, call their 1 800 number and see for yourself. Wishing all who read this a blessed Christmas, and a wonderful, safe, healthy New Year. Professor Jemille A. Zaydon”

Helpful Report

Posted 7 years ago

“Alfonzo Wilkins was over the top. He knew his product, and did not have to oversell. He was smart, patient, kind, and caring. All these qualities in one person. Jan was also lovely.”

Helpful Report

Posted 7 years ago

“I had some questions when I first tested my equipment so I called for assistance and I spoke with a pleasant, helpful technician who answered all my questions. I am expecting a good relationship with with MobileHelp.”

Helpful Report

Posted 7 years ago

“Very cordial rep. Very informative. Very patient Answered all questions.”

Helpful Report

Posted 7 years ago

“a good product”

Helpful Report

Posted 7 years ago

“The agent I talked with was very patient and took the time necessary to be sure I understood.”

Helpful Report

Posted 7 years ago

“Everything came in good condition and before expected. They were very helpful making sure i knew how to set it up and how it works. I would recommend this company to anyone that wants to feel safe by their self..”

Helpful Report

Posted 7 years ago

“MobileHelp is giving my dad peace of mind, especially when he is out of his home.”

Helpful Report

Posted 7 years ago

“Quick response”

Helpful Report

Posted 7 years ago

“Everything about the system we used worked well. The only problem was that we only need the alerts when my 96 year old mother travels to visit us from (far) out of town, which is only once or twice a year. At home she has round-the-clock care, so we need a system that we use, but only pay for the time we need it. Monthly rental would work. I would happily pay for a full month from time to time, but not for a year when I only need the system a week or so a year.”

Helpful Report

Posted 7 years ago

“Prompt response to my need for help”

Helpful Report

Posted 7 years ago

“Love the reminder to " take me along" K.”

Helpful Report

Posted 7 years ago

“Customer support was great. Have not needed to use it yet, but it gives me a higher level of comfort to leave my husband by himself for short periods.”

Helpful Report

Posted 7 years ago

“Very responsive to my questions and such. Thank goodness, however, I have not needed to use the service for an emergency so far.”

Helpful Report

Posted 7 years ago

“Mobile Help has a helpful website. I was able to learn a lot by reading about the products on the website. I was also able to place my order on the website. I also called Customer Service with questions. The people in Customer Service understand the products, and answered all of my questions.”

Helpful Report

Posted 7 years ago

“I feel safer now that I have this system with the detect a fall button, I have tested it several times and it works fine. I do have a small problem--when sleeping, if I turn over in bed, the fall button goes off! Also, if zI bump anything it will go off! I wear it to bed & have not taken it off--so if there is any advice you could give me to stop these false alarms, it would be greatly appreciated. I am satisfied with this product. Thank you for your help.”

Helpful Report

Posted 7 years ago

“Everyone with whom I have dealt has been very pleasant, knowledgeable, and helpful. When we have tested the equipment, or accidentally activated it, the response time has been very favorable and the operator has followed the procedure we have established. At this point, we are very pleased with MobileHelp.”

Helpful Report

Posted 7 years ago

“So far so good. I've not had a problem, and with the mobile alert button and bracelet I feel secure. If I need medical asst, it's only a "click" away.”

Helpful Report

Posted 7 years ago

MobileHelp is rated 4.6 based on 4,093 reviews