MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,094 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 26th August 2025

Sherriff

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

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“I feel more comfortable at work knowing my wife is safe. I work construction and long hours Sometimes. Sigh, I'm relieved. She is on cane, hip replacement”

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Posted 8 years ago

“Thanks for giving us such a great sense of security!”

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Posted 8 years ago

“I NOW HAVE A DEVICE THAT I CAN TAKE ON MY WALKS WITH MY DOG ROLO THAT WILL MAKE ME SAFER IF I HAVE A FALL OR SOME OTHER PROBLEM. I CAN TAKE IT WHEN I GO OUT IN THE CAR SOMEPLACE ALSO. I LIVE ALONE WITH MY DOG AND CAT AND AM NOW OVER 70 YEARS OLD, SO IT WILL HELP ME IF I HAVE A PROBLEM THERE ALSO.”

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Posted 8 years ago

“I haven't had it long enough to go into any detail. I purchased your company's because it tracks me wherever I adventure to.”

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Posted 8 years ago

“Very friendly and knowledgeable staff. Product is awesome, and works great for my mother who has Alzheimer's. Best price, easy to use.”

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Posted 8 years ago

“The Mobile Help with its parts went together easily and test out well. Haven't needed to click on emergency, but it and I are ready if the time comes. I wear the necklace and take the other duo when I go out in the car. Easy enough! I would recommend it to anyone who might need to communicate in an emergency. Peggy Boyd”

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Posted 8 years ago

“We had JUST set up the pendant for my mom and the NEXT day she needed it when she fell and broke her ankle. Everything worked just as it should have!”

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Posted 8 years ago

“It does what it is supposed to do and is easy to use.”

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Posted 8 years ago

“I am a new user but having researched many companys MobileHelp offered more for the money and fast service so everything great so far.”

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Posted 8 years ago

“I'm new to Mobile Help and so far it's good because it gives me peace of mind in the event that help is needed.”

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Posted 8 years ago

“i mainly bought this so when my mom went to my sisters she had something to rely on but it didnt work at all! That was the main reason I got it for her because she is alone during the day there.So know im debating whether to keep it or not.The other one she had was free and it worked just fine here in our house. Any suggestions? i need something for her that works away from home. Muscoda,Wi. is were it will not work.”

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Posted 8 years ago

“I feel peace of mind after my sons installed my new Mobile help system. As a widow living alone , this also gives my sons peace of mind, knowing their Mother is covered. I am a firm beleiver in sharing knowledge of something that is good or helpful, and this can be one of your best forms of advertising. I am so grateful @ age 85 years young to be living in my own homeMy oldest son did the research, & felt your unit definitely the best . thankyou Sincerely Colleen C. Irland”

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Posted 8 years ago

“The person I talked to helped me to understand the forms I had to fill out with great patience.”

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Posted 8 years ago

“I had called to get more information about MobileHelp for my 91 year old mother. When I called I was connected to Jay Jackson. He was very friendly, helpful and thoughtful from the very first call to when I later called to order it. From start to finish he was extremely helpful. Everything arrived and set up was so easy and ready to use. Jay Jackson could not have been more helpful. Please compliment him on how friendly and helpful he was.”

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Posted 8 years ago

“My contact person 's name was Vince and I can't say enough good about him. My mother refused to get a monitor, but I needed my questions answered, so when she gave the OK I would be ready. Vince knew the situation but answered every question. He reassured me that this is a common situation an that once she could see how easy it is to use she would be fine with it. He never pestered me, but called back periodically to see if there were any more questions and how she was doing.It took a good scare, but she finally agreed to get the monitor. She still feels she doesn't need it, but it makes me feel better”

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Posted 8 years ago

“customer service very helpful and curtious delivery of product was quick and set-up was easy”

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Posted 8 years ago

“I have not had to use the service yet but so far the service has been great.”

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Posted 8 years ago

“So far so good,had to exchange fall sensor, now working fine”

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Posted 8 years ago

“Quick Response from their Monitors. The Equipment is sensitive to touch. The only thing I don't like is that the Equipment is Leased. You should own it after a couple of years being a Customer & get a lower Monitor Fee.”

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Posted 8 years ago

“I signed my wife, who has dementia, up for MobileHelp and selected the Fall detection pendant. After the service began she fell twice and the devise did not detect the falls. I was told by MobileHelp that if you fall and attempt to get up within 20 seconds that cancels the notification -- who wouldn't try to get up right away if they are still conscious? I cancelled the Fall pendant and am satisfied with the regular pendant that requires you to press the button if you need help.”

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Posted 8 years ago

MobileHelp is rated 4.6 based on 4,094 reviews