MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,101 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 5th April 2026

Braxton Willis

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have not had the opportunity to use Mobile Help yet, but the phone representatives have been very helpful and polite.”

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Posted 8 years ago

“Mobile Help was great from start to finish. I got the product for my mom,and even though she didn't have it for a very long time they did everything they could to make our experience a good one. I would like to thank everyone on their team!!!!!!! Job well done”

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Posted 8 years ago

“Very happy with my mobile help. Great company, very helpful and happy to answer all my questions.”

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Posted 8 years ago

“The MobileHelp sales team was most helpful and without the usual high-pressure rhetoric. All promised equipment was delivered intact, functional, and in a reasonable period of time. A systems check was performed after a quick set-up and the unit base showed instant activation. Also, two accidental requests for help assured me that the whole system was working perfectly. This was a good purchase on my part.”

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Posted 8 years ago

“The experience of inquiring & ordering was very easy & positive.”

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Posted 8 years ago

“I did not receive yet the device i signed up for, however, the customer service persons I have been speaking with have been extremely helpful and nice; they have answered all the questions I had and were very quick to take down all the information requested. I am looking forward to a good relationship with this company and will be glad to post an additional review once the devices I ordered are in place.”

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Posted 8 years ago

“Representative was very knowledgeable and designed package to my needs.”

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Posted 8 years ago

“Setting up Mom's new unit and profile - instructions are great and tech support was very helpful”

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Posted 8 years ago

“Because your There for us”

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Posted 8 years ago

“Because your There for us”

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Posted 8 years ago

“Because your Always There for us”

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Posted 8 years ago

“the people I dealt with were knowable and courteous made the encounter pleasant and effective”

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Posted 8 years ago

“They were very considerate and helpful. Gave us time to make decision without being annoying with phone calls.”

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Posted 8 years ago

“good customer service, pleasant attitude”

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Posted 8 years ago

“I would like to say that since I had mobile help it works and operators are very nice and caring my device when off three times and the response was in a very good timely manner and professional service was very good.”

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Posted 8 years ago

“very happy with it feel very safe thank mobile for everything”

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Posted 8 years ago

“I love this system. I have the Solo System which works great for my needs. I will note that when I made the call and discussed the different systems there was no pressure to upgrade to a system that was more than I needed. It arrived promptly and was very easy to set up. On the few calls I made with questions to support they answered promptly and told me what I needed to know. They have consistently been polite and pleasant on the phone. I have had a few fall alarms with the fall detection pendant but it is easy to cancel. If I don't get it cancelled they always call me immediately and ask if I need help. Then they ask if anyone else here needs help then ask me to verify my name. This avoids the concern of paramedics coming when I don't need them. I am completely satisfied with Mobile Help and both myself and my family have more peace of mind since I am 70 and live alone. I real several reviews of different systems and feel that I made an excellent choice.”

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Posted 8 years ago

“For having a quality product”

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Posted 8 years ago

“We accidentally ste off the fall alarm and we're immediately contacted by MobileHelp to see if we needed assistance. Thankfully we did not, but it is very reassuring to know the response was immediate.”

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Posted 8 years ago

“Nice to have a backup.”

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Posted 8 years ago

MobileHelp is rated 4.6 based on 4,101 reviews