MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,094 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MobileHelp 5 star review on 26th August 2025

Sherriff

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a new customer, customer service and tech support have been very patient and helpful.”

Helpful Report

Posted 8 years ago

“Gives me a sense of security no matter where I go.”

Helpful Report

Posted 8 years ago

“Answered the phone very promptly, didn't have to go through a bunch of teleprompts. Also very nice and knowledgeable customer service and resolved my question very quickly.”

Helpful Report

Posted 8 years ago

“All went well at and after purchase. Test use was just as stated ---- easily performed. Question concerning flashing lights on mobile base handled well.”

Helpful Report

Posted 8 years ago

“I joined Mobile Help in 2013. I had never needed help until August 2, 2017. I was completing my grocery buying and putting it in my car when I had a heart problem that put me on the ground. The Emergency vehicle was at the Hospital across the street. They answered my pushing the necklace and help was there in minutes. They called my family and told them what happened and I was headed for the hospital Emergency. The family had all the information of my condition before I was transported. I am very pleased with their fast help.”

Helpful Report

Posted 8 years ago

“Always answers my questions”

Helpful Report

Posted 8 years ago

“Number one, the audio is not very loud. Once an operator comes on the line they cannot be heard even in the next room. The other night I accidently set off the alarm. I had to get out of bed and go to the next room to tell them I did not need help. Thank goodness I did not need help. The other thing, the button is too sensitive. One wrong movement and it calls for help. If I just bend down to pick up something I have to hold the pendant in one hand over my head.”

Helpful Report

Posted 8 years ago

“very friendly and helpful staff”

Helpful Report

Posted 8 years ago

“I haven't had to use it yet but it makes me feel safer when my franc's is gone to work. Thank you”

Helpful Report

Posted 8 years ago

“The whole process was very professional everything went smooth I was very satisfied looking forward to my experience with mobile help”

Helpful Report

Posted 8 years ago

“He listen to what I needed he took care of all my needs Jordan is a very able worker for your company”

Helpful Report

Posted 8 years ago

“I've only had calls from mobile alert for accidentalyy hitting the button into someyhing, but they've always responded quickly. Leo Johns”

Helpful Report

Posted 8 years ago

“Chris listened and informed me all our options. I felt I was helped with my concerns and wishes”

Helpful Report

Posted 8 years ago

“We have not had the opportunity to use Mobile Help yet, but the phone representatives have been very helpful and polite.”

Helpful Report

Posted 8 years ago

“Mobile Help was great from start to finish. I got the product for my mom,and even though she didn't have it for a very long time they did everything they could to make our experience a good one. I would like to thank everyone on their team!!!!!!! Job well done”

Helpful Report

Posted 8 years ago

“Very happy with my mobile help. Great company, very helpful and happy to answer all my questions.”

Helpful Report

Posted 8 years ago

“The MobileHelp sales team was most helpful and without the usual high-pressure rhetoric. All promised equipment was delivered intact, functional, and in a reasonable period of time. A systems check was performed after a quick set-up and the unit base showed instant activation. Also, two accidental requests for help assured me that the whole system was working perfectly. This was a good purchase on my part.”

Helpful Report

Posted 8 years ago

“The experience of inquiring & ordering was very easy & positive.”

Helpful Report

Posted 8 years ago

“I did not receive yet the device i signed up for, however, the customer service persons I have been speaking with have been extremely helpful and nice; they have answered all the questions I had and were very quick to take down all the information requested. I am looking forward to a good relationship with this company and will be glad to post an additional review once the devices I ordered are in place.”

Helpful Report

Posted 8 years ago

“Representative was very knowledgeable and designed package to my needs.”

Helpful Report

Posted 8 years ago

MobileHelp is rated 4.6 based on 4,094 reviews